Ye Olde VF UltraHub - login page cannot be reached.

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kiwifidget

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#315677 6-Aug-2024 08:57

I'm not sure when this started happening, but I can no longer reach my UltraHub via web browser.

I can ping it, and it's obviously still working to some degree as I have internet (fibre).

I don't use it for wifi, the login page however is playing hard to get.

Any other UltraHub owners out there with this issue too?

If it's just me I'll call support.

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#3268526 6-Aug-2024 09:41

Try explicitly putting http in the address bar - I have had chrome just give up instead of warning me and falling back to http a few times after a recent update when I was trying to configure LAN devices.

Richard rich.ms

kiwifidget

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#3268617 6-Aug-2024 13:34

@richms Thanx, I have tried that (I was using Chrome), and also in Edge and Firefox, to no avail.

Maybe I need a new router.

Could be hard convincing One I need one as in all other respects it seems to be working.

What router are they giving out these days?

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MaxineN

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#3268638 6-Aug-2024 14:52

kiwifidget:
@richms Thanx, I have tried that (I was using Chrome), and also in Edge and Firefox, to no avail.

Maybe I need a new router.

Could be hard convincing One I need one as in all other respects it seems to be working.

What router are they giving out these days?

Last time I checked it was a Huawei DN8245X6 (wifi 6 160mhz capable) for resi and the Deco X50 DSL for business. Could have changed, the DN8 was speculated to be on its way out as I left.

I have a DN8 in very good condition that I could part ways.

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drajk

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#3268701 6-Aug-2024 15:55

I have experienced this previously and would be fixed by complete power off then restart. Would then work for a while before issue recurred so if needing to access would need to do after ppower off and restart. I presume you have probably attempted that?

kiwifidget

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#3268845 6-Aug-2024 20:30

drajk:

I have experienced this previously and would be fixed by complete power off then restart. Would then work for a while before issue recurred so if needing to access would need to do after ppower off and restart. I presume you have probably attempted that?

Yes, I have tried that, twice.

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jrdobbs

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#3268849 6-Aug-2024 20:45

kiwifidget:

I'm not sure when this started happening, but I can no longer reach my UltraHub via web browser.

Have you tried a factory reset on it?

kiwifidget

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#3268852 6-Aug-2024 20:50

jrdobbs:

kiwifidget:

I'm not sure when this started happening, but I can no longer reach my UltraHub via web browser.

Have you tried a factory reset on it?

No. ISP provided router, I don't have the documentation to reconfigure it.

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SpartanVXL

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#3268918 6-Aug-2024 23:16

If it is ISP provided then it will be loaded with defaults from your ISP i.e ready to go for your connection.

At least thats how it’s always been.

Goosey

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#3268954 7-Aug-2024 06:56

SpartanVXL: If it is ISP provided then it will be loaded with defaults from your ISP i.e ready to go for your connection.

At least thats how it’s always been.

this, there’s not much really to configure other than you loggin in, switch to advanced and then go about sorting your wifi settings e.g. switch it off or set it to low power and non broadcast ssid for those times you might need a fall back.

everything else will just work as it should.

beware, after a reset, it takes a few minutes for the phone connection to come back to life….so give it a good 5 minutes before you try using the phone (assuming you have a landline tied to it).

take some photos of the stickers, will be easier when you call the helpdesk and ask for a new one when you need to…

kiwifidget

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#3268957 7-Aug-2024 07:11

So a factory reset will retain the configuration that VF put in it when they sent it to me?

Yes, there is a landline tied to it.

How do you factory reset an UltraHub? (a wee hole you stick an unbent paperclip into??)

EDIT: found manual online, so yes, a reset pinhole.

It will be the weekend before I can try this out, which is probably the worst time to do it, so maybe early next week.

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MaxineN

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#3268971 7-Aug-2024 08:51

kiwifidget:
So a factory reset will retain the configuration that VF put in it when they sent it to me?

Yes, there is a landline tied to it.

How do you factory reset an UltraHub? (a wee hole you stick an unbent paperclip into??)

EDIT: found manual online, so yes, a reset pinhole.

It will be the weekend before I can try this out, which is probably the worst time to do it, so maybe early next week.

Ah okay.

So when you factory reset it, it will send a request to the ACS (device manager) and it will pull down the landline again so it will work. Wifi default stuff is already loaded onto the UltraHub.

If you had any other One NZ RGW and it wasn't registered to your account then it would not pull down the landline (such as me providing that DN8 to you, will need frontline to intervene).

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nztim

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#3269379 8-Aug-2024 08:26

MaxineN:

So when you factory reset it, it will send a request to the ACS (device manager) and it will pull down the landline again so it will work. Wifi default stuff is already loaded onto the UltraHub.

If you had any other One NZ RGW and it wasn't registered to your account then it would not pull down the landline (such as me providing that DN8 to you, will need frontline to intervene).

This is why, ONE NZ need to move to ONT Based Voice like almost every other provider has done.

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

MaxineN

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#3269403 8-Aug-2024 09:18

nztim:

MaxineN:

So when you factory reset it, it will send a request to the ACS (device manager) and it will pull down the landline again so it will work. Wifi default stuff is already loaded onto the UltraHub.

If you had any other One NZ RGW and it wasn't registered to your account then it would not pull down the landline (such as me providing that DN8 to you, will need frontline to intervene).

This is why, ONE NZ need to move to ONT Based Voice like almost every other provider has done.

/shrug.

Lot of cost to do that.

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kiwifidget

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#3269571 8-Aug-2024 18:20

Due to the lack of cabling in my house, having the landline come out of the ONT would be a major problem.

Having it come out of the router is the perfect solution for me.

Even perfecter would be not having a landline at all, but.... Himself.

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kiwifidget

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#3275266 26-Aug-2024 10:04

I finally got around to online chatting with One about the Ultrahub login page.

Did a reset, tried multiple browsers, on multiple computers, connecting a laptop to all 3 LAN ports, to be told that yes, a new modem will be needed.

They offered me a X53 at $4/mth if I go back on a 12 month contract.

I was OK with that until I was informed that because of other changes to their plans my bill would also go up another $15/mth.

Time to take a pause I think and consider other ISPs.

If not now, while I'm not on contract, then when right?

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