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alisam

878 posts

Ultimate Geek
+1 received by user: 83


#224081 1-Nov-2017 19:28
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My recollection is that I went out for 3-4 hours (today), came back and the Ethernet connection is no longer working. Wifi is OK.

 

I have an HP ProBook G1, running W10 Professional (and is up-to-date).

 

I have tried the W10 Troubleshooting, including some of these.

 

I don't know the name of the network adapter.

 

I have a NUC running W10 Home, in the same room. Tried switching ports on a D-Link 4 port powerline. The NUC continued to work.

 

Also shutdown, the HP, NUC and NAS and switched off the D-Link Powerline. No change.

 

Tried an Acronis System Image Restore to last nights backup, but still no joy.

 

I don't know what to do next.

 

Device Manager shows:

 

.

 

 





PC: Dell Inspiron 16 5640 (Windows 11 Home), Dell Inspiron 7591 2n1 (Windows 11 Pro), HP ProBook 470G1 (Windows 10 Pro), Intel NUC7I5BNH (Zorin)
Net: Grandstream 1 x GWN7062 Router, 1 x GWN7665 Access Point
Storage: Synology DS216play NAS, 2 x 6TB
Media: 3 x Amazon FireTV. Echo, Dot, Spot
TV: 2 x Samsung H6400 55" LED TV, Panasonic TH-P50G10Z 50" Plasma TV
Mobile: Samsung Galaxy A52 5G
Wearable: Gear S3 Frontier


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alisam

878 posts

Ultimate Geek
+1 received by user: 83


  #1893936 1-Nov-2017 21:54
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Solved.

 

I found articles about re-setting the BIOS to its defaults.

 

But one said, remove the laptop battery.

 

I did (rarely use the battery), rebooted and the 'Realtek PCIe GBE Family Controller' was there. Ethernet is working.

 

Shutdown, put the battery back in, rebooted on mains power and all is OK.

 

I would have never thought of doing that.

 

Thanks to everyone for posting comments.





PC: Dell Inspiron 16 5640 (Windows 11 Home), Dell Inspiron 7591 2n1 (Windows 11 Pro), HP ProBook 470G1 (Windows 10 Pro), Intel NUC7I5BNH (Zorin)
Net: Grandstream 1 x GWN7062 Router, 1 x GWN7665 Access Point
Storage: Synology DS216play NAS, 2 x 6TB
Media: 3 x Amazon FireTV. Echo, Dot, Spot
TV: 2 x Samsung H6400 55" LED TV, Panasonic TH-P50G10Z 50" Plasma TV
Mobile: Samsung Galaxy A52 5G
Wearable: Gear S3 Frontier


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