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55 posts

Master Geek
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Topic # 201479 20-Aug-2016 09:57
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Hi there,

 

A couple of days ago Chorus installed fibre at my place without too many issues, however I now notice I can no longer see my Synology NAS on my network. I'm with Vodafone BTW.

 

The Chorus guys installed the ONT box, but I'm using the same router (HG659) as I was previously on VDSL. Once fibre was up and running all LAN and WAN devices on the network reconnected as expected, except for the NAS and I'm not sure why this is the case?

 

When logging into the router, it's telling me the NAS is connected and that it has the same IP address that it's always had, however it's no longer showing up as a network drive, the Synology Assistant can no longer find it when scanning the network and I can't browse to it via the web browser.

 

I'm no expert on this sort of thing, but maybe I'm missing something really simple? Both the router and NAS box have been reset. I'm using the Synology Diskstation 112. 

 

Any Synology NAS users out there with any ideas?

 

 


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  Reply # 1614767 20-Aug-2016 10:15
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So it has a fixed IP address then?

-What is the address your NAS has?
-What is the address of another working device on the network?




Location: Dunedin



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Master Geek
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  Reply # 1614772 20-Aug-2016 10:32
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I believe it has a fixed IP. 

 

The NAS is usually 192.168.1.6

 

My phone for example is 192.168.1.2

 

I'm just looking at the all the devices connected to the router and each device is using DCHP ipv4 addressing type, whereas the NAS is using static ipv4 addressing type. Not sure if this has always been a case, but should it be using DCHP as well?

 

 


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  Reply # 1614777 20-Aug-2016 10:49
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So they are at least in the same range which is good.
Having a static address is fine, and possibly even preferred for some things. It certainly makes it easier to troubleshoot sometimes.

I'm going to state right now that I'm not a networking expert. Someone may well call BS at some point.

Having a static IP address in the same part of the range as DHCP addresses might not be a flash idea. That's typically how you get address conflicts (two items with the same address).

is there anything else using the same address as the NAS?
Try unplugging it then opening a command prompt on a windows machine and typing
ping 192.168.1.6
if you get a response, that's your issue.

I personally ask my router to start DHCP addresses at .100 and use addresses below 100 for static IP's.
e.g. I use addresses as follows:
0-10 = routers, printers, etc.
19 = server
20-30 = HTPC's
50-99 = home automation
100 up = DHCP





Location: Dunedin

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  Reply # 1614782 20-Aug-2016 11:03
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Ive got a synology 420 or similar with the standard vodafone fibre deal. (plus 10 runs cat6 with patch panel etc except the NAS connects directly to one of the ports on the vodafone router/modem)

 

Ive had no issues with the setup. I did however give the NAS a fixed LAN address.

 

Can you see the NAS as a connected LAN device under the settings of the h659.

 

Are you absolutely sure that you fixed the address in the past?

 

?cable connections


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  Reply # 1614830 20-Aug-2016 14:33
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If the Synology was reset then it defaults to DHCP.





Ross

 

Spark FibreMAX using Mikrotik CCR1009-8G-1S-1S+

 


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Master Geek
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  Reply # 1615251 21-Aug-2016 20:11
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Thanks for the responses guys...

 

 is there anything else using the same address as the NAS?
Try unplugging it then opening a command prompt on a windows machine and typing
ping 192.168.1.6
if you get a response, that's your issue.

 

There's nothing else on the network with the same IP as the NAS.

 

I tried pinging to it when it was both unplugged and plugged and got no response from either.

 

However, I've just noticed something... My HTPC, which like the NAS has a wired connection to the router, is also not working. I didn't notice this for the last couple of days because the HTPC had reverted to using it's wifi connection. 

 

So both devices with a wired connection to the router aren't working after the fibre install...what does this mean?


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  Reply # 1615268 21-Aug-2016 20:25
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I had similar experience when a new cable router was installed, but solved it as follows -

 

At Command prompt type   ipconfig /release  then press Enter

 

The type  ipconfig /renew  then press Enter

 

Type Exit  then press Enter

 

Now try network access to all devices.

 

 

 

 


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  Reply # 1615283 21-Aug-2016 20:37
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Jared777:

 

I believe it has a fixed IP. 

 

The NAS is usually 192.168.1.6

 

My phone for example is 192.168.1.2

 

I'm just looking at the all the devices connected to the router and each device is using DCHP ipv4 addressing type, whereas the NAS is using static ipv4 addressing type. Not sure if this has always been a case, but should it be using DCHP as well?

 

 

Static or dynamic, doesn't matter. What matters is how it's configured.

 

First question: is the address manually configured on your NAS, or is the NAS getting the address from the router? Are you absolutely sure the NAS doesn't currently have a manual IP address?

 

I underlined the "usually" there because it doesn't sound to me you're sure.







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  Reply # 1615297 21-Aug-2016 21:02
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Rickles:

 

I had similar experience when a new cable router was installed, but solved it as follows -

 

At Command prompt type   ipconfig /release  then press Enter

 

The type  ipconfig /renew  then press Enter

 

Type Exit  then press Enter

 

Now try network access to all devices.

 

I'm not exactly sure what this was meant to do but ipconfig /release disabled the wifi connection on my HTPC and ipconfig /renew didn't do anything because there was no connection? Reset the HTPC and the wifi internet is back again. LAN connection is still not working. It appears as an "Unidentified network". 




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  Reply # 1615303 21-Aug-2016 21:12
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freitasm:

 

Jared777:

 

I believe it has a fixed IP. 

 

The NAS is usually 192.168.1.6

 

My phone for example is 192.168.1.2

 

I'm just looking at the all the devices connected to the router and each device is using DCHP ipv4 addressing type, whereas the NAS is using static ipv4 addressing type. Not sure if this has always been a case, but should it be using DCHP as well?

 

 

Static or dynamic, doesn't matter. What matters is how it's configured.

 

First question: is the address manually configured on your NAS, or is the NAS getting the address from the router? Are you absolutely sure the NAS doesn't currently have a manual IP address?

 

I underlined the "usually" there because it doesn't sound to me you're sure.

 

 

To be honest I'm not 100% sure, but I'm fairly certain the NAS got it's IP address from the router because I don't remember specifying the IP address to be 192.168.1.6

 

Whenever I've accessed the NAS web manager via the browser I've always gone to 192.168.1.6:5000/webman/index.cgi and it's always been that way.

 

This is a classic case of one of those things I setup a couple of years ago and it's all been tickety-boo until now. And since I'm no expert, I have no idea how to troubleshoot!

 

 


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  Reply # 1615368 21-Aug-2016 21:57
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Jared777: However, I've just noticed something... My HTPC, which like the NAS has a wired connection to the router, is also not working. I didn't notice this for the last couple of days because the HTPC had reverted to using it's wifi connection. 

 

So both devices with a wired connection to the router aren't working after the fibre install...what does this mean?

 

 

Well, to me it sounds like neither of the boxes (Synology & HTPC) are physically connected any more. 

 

You should review the cabling of those devices back to the router.  Some questions to look into:

 

Does the router have link-lights on ethernet ports that carry these connections?

 

Do you have some other switch in between ?  Does it have power & link lights?

 

Does the Synology and the HTPC have link lights on THEIR ethernet ports?

 

 

 

 


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  Reply # 1615380 21-Aug-2016 22:32
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Have you tried using the Synology Web Assistant?






Sideface


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  Reply # 1615402 22-Aug-2016 05:39
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swap the port that the NAS is connected to, to a know working port and see if that makes a difference. could be a bad port




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  Reply # 1615921 22-Aug-2016 16:32
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jamesrt:

 

Well, to me it sounds like neither of the boxes (Synology & HTPC) are physically connected any more. 

 

You should review the cabling of those devices back to the router.  Some questions to look into:

 

Does the router have link-lights on ethernet ports that carry these connections?

 

Do you have some other switch in between ?  Does it have power & link lights?

 

Does the Synology and the HTPC have link lights on THEIR ethernet ports?

 

 

The ethernet port on the HTPC is lit up and the LAN status light on the NAS is also lit up. The LAN status lights for LAN 1 and LAN 2 on the router are also lit up for both devices, so they're definitely connected.

 

Just tried switching the devices to different LAN ports and still get the same issue. The HTPC LAN connection is showing as an "Unidentified network" in the Control Panel -> Network Connections. And the NAS still can't be found on the network using the Synology Assistant or Web Assistant.

 

 


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  Reply # 1615923 22-Aug-2016 16:36
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Maybe you could tell us what IP address is bound to the HTPC wired Ethernet interface by examining its settings, i.e, ipconfig /all.





Ross

 

Spark FibreMAX using Mikrotik CCR1009-8G-1S-1S+

 


Speed Test


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