laptop won't connect 'incorrect license type' error

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maff68

3 posts

Wannabe Geek

#6964 8-Mar-2006 12:54

I've had my HP pavillion for almost 2 years. I haven't needed bluetooth so I've had it shut down so I don't know if it ever worked. I just got a motorola E815 cell phone that has bluetooth integrated. I can't get it to pair with my laptop. The bluetooth icon for the laptop is red and blue which from what I've read means that there is a problem. Probably related to the SP2 install. I've read alot of articles about similar fixes for similar problems but I don't really know where to start. I have an intermediate knowledge of computers so I hope there is a fairly easy fix.

I tried to reinstall the bluetooth drivers last night and ended up with a "incorrect license type" message which kept popping up over and over again. I had to shut bluetooth down to stop it. I checked in system devices and bluetooth is not there. There is little I can do it seems to try and configure the program directly.

Any help would be appreciated

Thanks
Rob M

freitasm

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#30187 8-Mar-2006 15:35

Welcome to Geekzone... Are you trying to use the original drivers for this device? If yes, then try the instructions on this thread.

maff68

3 posts

Wannabe Geek

#30235 9-Mar-2006 06:53

I am trying to install the original drivers from my system disk that came with the computer. However....the problem is not with connecting a device, it is getting the bluetooth software on the computer to load properly. I've tried to reinstall the drivers twice now off the system driver cd and still there is no bluetooth in the system devices. I do have a bluetooth places icon on the desktop. When I access it I get several error messages with the yellow yeild sign. They pop up continuously. They all say "incorrect license type" The messages are sent from btneighborhood, bttray, and btwizard and all say the same thing.

I don't know what to do next the thread that you sent me does not really match my problem exactly. Your thread involves updating the drivers in system devices and manually selecting which drivers to install. That is tough to do if BT is not in system devices.

I'm really starting to hate bluetooth!!! Please help before I connect my cell phone to my laptop with a sledgehammer.

Thanks
Rob M

freitasm

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#30239 9-Mar-2006 07:39

If you can't change the drivers manually (or the device is not listed under the device list) then I recommend you contact HP support.

maff68

3 posts

Wannabe Geek

#30499 11-Mar-2006 17:04

You know that you've hit a big problem when this happens i guess. Sent packing after 3 posts. I don't have a good feeling about this. I smell IT charges......Great. Nothing like having a unique problem.

Hmmm....thanks for the advice

Rob M