My 30-month old iPhone 6 Plus battery is swollen and the left side of the display is starting to separate from the phone. I called Apple Support asking for a CGA repair, informing support of how dangerous swollen Li-Ion batteries are. Their senior advisor is adamant the swollen batteries - and batteries in general - are not covered under the CGA.

The senior advisor went on to claim that the CGA has a hard time limit of 24 months. I informed the advisor that Apple 's own environmental report assumes that iPhones last three years without major faults like a swollen battery. The advisor suggested I should talk to Apple's legal team directly and provided me with the wrong feedback link.

Eventually the advisor agreed to remedy the battery issue for free, but then claimed that Apple is being generous and that I would definitely have to pay the support fee if the same issue crops up again, especially if the device is more than 24 months old.

Is Apple handling the issue correctly or are they trying to dodge their responsibilities under the CGA?