iPhone 6 bluetooth issues

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Lizard1977

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#185567 27-Nov-2015 18:10

I just bought a Garmin Vivosmart wearable, which syncs with my iPhone 6. However, it has random bluetooth disconnection issues. I would have posted this in the wearables forum as a potential issue with the Vivosmart, but I've also been having bluetooth audio issues with my wireless headphones, with audio stuttering and cutting out. It makes me think that the iPhone is the problem, rather than the devices I am connecting to it.

Any suggestions on what I can do to fix it? I reset network settings a few weeks back when it first started having problems with the headphones, but it didn't work. The only other thing I can think is to restore factory settings on the iPhone. Is there anything else I should try before I do that though?

CYaBro

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#1436275 27-Nov-2015 19:57

Is iOS up-to-date?

Opinions are my own and not the views of my employer.

Lizard1977

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#1436293 27-Nov-2015 20:28

Yep, 9.1

Lizard1977

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#1437133 29-Nov-2015 09:57

Okay, so I just restored the iPhone to factory settings, and it still has the same problem with the Garmin losing bluetooth connection. Sounds like there's a problem with the iPhone rather than the software or the Garmin (or the headphones). Is it time to take the phone back to Spark for servicing?

lxsw20

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#1437134 29-Nov-2015 10:03

I'd ring Apple first.

Dunnersfella

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#1437135 29-Nov-2015 10:04

After the update to 9.1 my iPhone 5s keeps losing its Bluetooth connection with my Garmin wearable too.
No solution sorry, just a similar experience.

Lizard1977

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#1440608 4-Dec-2015 15:50

I'm trying to get something directly out of Apple, but it looks like direct support is hard to come by. I've followed their online support tool, whereby they send an email, I click on it and it "diagnoses" my iPhone, and then redirects to a webpage with solutions. I chose a chat session, but so far I've been waiting an hour for my chat to start (it's been saying "2 minutes" ever since I started).

Two questions:

1. Other than Dunnersfella, has anyone else had problems with patchy bluetooth connections on their iPhone since updating to IOS9 (i.e. is it a widespread issue?)
2. Any suggestions on how to get Apple to provide some support for their product? It sounds like they will try and charge me if I ring, as I didn't purchase their Applecare warranty Or should I just take it back to where I bought it from (Spark)?