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102 posts

Master Geek

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Topic # 24804 3-Aug-2008 12:18
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Hello

So, i've had my iPhone for about a week. Everything working good, put a few apps and songs on it.
Now, for no reason it's crapped out on me.

From what I can see, it looks like a software fault. The home button will not take me 'home' so i'm stuck with the last screen I was using (the sms screen). Even worse, the power button will not turn off the phone at all, only put it on and off standby.
And to make matters worse, I tried a screen capture (trying evey function possible from the sms screen) and now all I can see is a fully white screen.

I'm sure a full software rollback would fix this, but I really don't want to waste all of that time.

Anyone got any ideas?




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Ultimate Geek
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  Reply # 153787 3-Aug-2008 12:53
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hold power and home together until your iPhone restarts.





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Uber Geek
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  Reply # 153788 3-Aug-2008 12:55
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drdanick: Hello

So, i've had my iPhone for about a week. Everything working good, put a few apps and songs on it.
Now, for no reason it's crapped out on me.

From what I can see, it looks like a software fault. The home button will not take me 'home' so i'm stuck with the last screen I was using (the sms screen). Even worse, the power button will not turn off the phone at all, only put it on and off standby.
And to make matters worse, I tried a screen capture (trying evey function possible from the sms screen) and now all I can see is a fully white screen.

I'm sure a full software rollback would fix this, but I really don't want to waste all of that time.

Anyone got any ideas?

Have you tried a hard reset? (hold both the Home Button and the Sleep/Wake button until it completely restarts)

I had this happen to me on my iPod... I took a screenshot while playing music and on Safari when it suddently crashed, leaving me with a white screen for around 20 minutes.




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102 posts

Master Geek

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  Reply # 153790 3-Aug-2008 13:01
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Thanks to both of you.
I have tried a hard reset and it seems to have worked.
I actually had no idea at all about the hard reset function, I was under the impression that it was one of the things that Apple was stupid enough to have left out.




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Ultimate Geek
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  Reply # 153798 3-Aug-2008 13:48
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drdanick: Thanks to both of you.
I have tried a hard reset and it seems to have worked.
I actually had no idea at all about the hard reset function, I was under the impression that it was one of the things that Apple was stupid enough to have left out.


It's clearly explained in the iPhone user guide, along with a couple of other measures to take to fix any issues that may crop up

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Uber Geek
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  Reply # 153799 3-Aug-2008 13:53
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With all Apple ipods and iPhones you should be following the 5 r's, or in the case of the iPhone the 6'rs.

http://www.apple.com/support/iphone/troubleshooting/phone/

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Master Geek


  Reply # 153841 3-Aug-2008 17:51
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did u install apps from the iphone or from itunes ?
people with crashing usually have used the iphone itself to download and install apps this is not working nd causeing abunch of crashing
It is suggested that u only use itunes on a computer to download apps and this solves the majority of crashing
so redownload then that way



102 posts

Master Geek

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  Reply # 153885 3-Aug-2008 21:33
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bcourtney:
drdanick: Thanks to both of you.
I have tried a hard reset and it seems to have worked.
I actually had no idea at all about the hard reset function, I was under the impression that it was one of the things that Apple was stupid enough to have left out.


It's clearly explained in the iPhone user guide, along with a couple of other measures to take to fix any issues that may crop up


I know that now. For some reason I didn't think of looking there. Maybe it was because this happened about two minutes after I had woken up :-/




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