XT 3GS sending email help please

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alawishous

13 posts

Geek

# 38348 28-Jul-2009 14:37

Hi All,

Just setup my 3GS on XT network and everything is working sweet xcept sending email.

my email is netsmart and the outgoing server on my desktop is smtp.xtra.co.nz

After reading all the searched forum posts I could find I've currently got my outgoing mail server as following.

Primary server send.xtra.co.nz
server is ON
Host name send.xtra.co.nz
user name left optional
password left optional
SSL is ON
Authentication password is selected with a tick
server port 465

didn't previouslay have a data plan until today but don't think this is an issue as should go out on casual data rates until plan kicks in ??

I've gone wrong somewhere but can't see where ..... it will be obvious I know. Should the primary servr and host name be the same ??

Also nearly forgot to add have changed the APN to internet.telecom.co.nz

Cheers

thecripplernz

252 posts

Ultimate Geek

# 239903 28-Jul-2009 19:33

did you do that carrier file thing? i installed that and everything worked perfect

nzbullet

459 posts

Ultimate Geek

Trusted

# 239907 28-Jul-2009 19:49

If you want to send an email through send.xtra.co.nz with a non-xtra email address i.e yourname@yourdomain.com instead of yourname@xtra.co.nz, you need to confirm you own that email by adding to your account. Instructions can be found here: http://www.nzconnection.net/Xtra_Email_(@xtra)_settings

Cheers
nzbullet
Note: My thoughts and comments are my own and not of anyone else including my employer

alawishous

13 posts

Geek

# 239926 28-Jul-2009 20:33

ok .... now I get what needs to be done.

so the xtra email and password to log into the area where you do this .... should this have been given to me by telecom when I signed up for the data plan ? ( I don't know what my xtra address is)

will loading the XT carrier bundle get around this issue or will it need to be done regardless if i want to use my company domain email address ? eg toby@dfe.co.nz

Chrs

Toby

n00dy

479 posts

Ultimate Geek

# 239938 28-Jul-2009 21:12

Xtra are no longer allow non- xtra users to use thier smtp mail gateway. although in the past the smtp.xtra.co.nz port 25 could be used by anyone to send email through xtra's mail servers this has been restricted. You will need to use your email providers outgoing mail settings rather than xtra. If you do not have an @xtra.co.nz email account you will find it difficult if not impossible to use the send or smtp xtra settings

n00dy

479 posts

Ultimate Geek

# 239944 28-Jul-2009 21:21

alawishous:

should this have been given to me by telecom when I signed up for the data plan ? ( I don't know what my xtra address is)

will loading the XT carrier bundle get around this issue or will it need to be done regardless if i want to use my company domain email address ? eg toby@dfe.co.nz

Chrs

Toby

No being provided a data plan or internet access has nothing to do with having an isp provider, although in the past fixed line internet access almost always came hand in hand with an email setup. Telecom do not provde xtra accounts. To have an @xtra email account you will need to request from xtra an email only account ( it will cost )

If yo have a company domain, your domain provider should be providing an outgoing mail server as well as an incoming server

alawishous

13 posts

Geek

# 239949 28-Jul-2009 21:25

xtra is my companies isp for work email ..... so I guess we must have an xtra account as all our outgoing mail from desktop mail accounts and mobile is on smtp.xtra and is curenly working ...... although our company domain is hosted elsewhere.

So i guess its a case of tracking down the xtra account email address password and authenticating the company domain email address on xtra/yahoo.

alawishous

13 posts

Geek

# 239950 28-Jul-2009 21:28

sorry just read your second post n00dy.

ok that gives me something to go on cheers.

n00dy

479 posts

Ultimate Geek

# 239954 28-Jul-2009 21:37

alawishous:
So i guess its a case of tracking down the xtra account email address password and authenticating the company domain email address on xtra/yahoo.

Yep thats it, you will need to chnge the outgoing mail server to the following
smtp.officemail.co.nz
host name: smtp.officemail,co.nz
user name ( your companies xtra account name without the @xtra.co.nz bit )
password
use SSL = on
authenication = password
server port 465

alawishous

13 posts

Geek

# 240139 29-Jul-2009 14:05

Hi Guys,

Got it sorted this morning !! Works with send.xtra.co.nz as host name as well once domain email address is verified on xtra/yahoo.

Cheers for your help guy's.... brilliant.

Toby