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Topic # 60808 3-May-2010 19:01
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Wasn't sure if this should be in the iPhone or Vodafone forum..

But basically: My Phone is off to Brightpoint tomorrow morning from Vodafone in Albany - Has anyone had their iphone replaced by Brightpoint before?

How long was your turn around time? I've heard they're pretty slow.....





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Master Geek


  Reply # 330933 17-May-2010 15:44
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How's this going?



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  Reply # 330935 17-May-2010 15:48
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Oh dear, seems I forgot to update the thread.


It turns out, my iPhone is actually a Vodafone iPhone. Which is actually very good news for me.

Was a PITA trying to obtain a copy of the proof of purchase, however, in the end, Apple gave me a case number and said to give that to the Vodafone store who would then pass that onto Brightpoint.

Brightpoint accepted the case number, issued a new POP and replaced the iPhone.

The whole process took around 8 working days (10 days including weekend).

I now have the new phone and POP in case anything else should happen to it. (*touchwood it doesn't*)
Brightpoint did say that it would have been done sooner, however they were 2 days behind when mine went in.



Not a bad experience, after getting the proof of purchase issue sorted.

EDIT: Still not as fast as MobileFoneRepair though. When I took it there it only took 40 minutes before I could pick it up.





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Master Geek


  Reply # 330962 17-May-2010 16:40
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So Why was your phone Sent away?


How did you get the Case number from apple?

I want to try get my hairline cracked case replaced.

EDIt:**
Thats good news, about the phone, no arguments etc.



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  Reply # 330964 17-May-2010 16:42
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Newguy: So Why was your phone Sent away?


How did you get the Case number from apple?

I want to try get my hairline cracked case replaced.


For hairline cracks. I had a couple of them showing around the case.

I rang Apple, and told them the situation. They gave me a case number and said if I meet anymore resistance and they won't accept the case number, call them back and they'll organise something else.







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Master Geek


  Reply # 330966 17-May-2010 16:46
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What Apple Number did you call?

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Geek


  Reply # 330980 17-May-2010 17:41
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 Not a bad experience, after getting the proof of purchase issue sorted.

EDIT: Still not as fast as MobileFoneRepair though. When I took it there it only took 40 minutes before I could pick it up.


hope u realise brightpoint is a distributor and mfr is a repair agent. MFR were so bad telecom had to make thier own repair division. mfr lose so many phones or dont fix common issues 



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  Reply # 331042 17-May-2010 20:12
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Valok:
 Not a bad experience, after getting the proof of purchase issue sorted.

EDIT: Still not as fast as MobileFoneRepair though. When I took it there it only took 40 minutes before I could pick it up.


hope u realise brightpoint is a distributor and mfr is a repair agent. MFR were so bad telecom had to make thier own repair division. mfr lose so many phones or dont fix common issues 


I NEVER had issues with MFR. Brightpoint is now the repair agent for Vodafone. MFR does not handle Vodafone's iPhones anymore.

As for other phones though, I don't know.





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Master Geek


  Reply # 331088 17-May-2010 21:40
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Just out of interest.  What happens to all your settings/apps etc?  Do they transfer all this over to the new phone?  Do you give them your broken phone with or without the sim installed?

My wifes phone has a crack next to the mute switch, so just wondering if it's worth trying to get it fixed/repaired.

Thanks
Mike



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  Reply # 331090 17-May-2010 21:46
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BogBeast: Just out of interest.  What happens to all your settings/apps etc?  Do they transfer all this over to the new phone?  Do you give them your broken phone with or without the sim installed?

My wifes phone has a crack next to the mute switch, so just wondering if it's worth trying to get it fixed/repaired.

Thanks
Mike



Back it up before you send it in. They WILL NOT transfer settings or activate the phone or anything for you.

As far as your SIM Card is concerned, make sure you take it out before you send it in. Usually when yo utake it to the store, they'll remove it and give it to you.

Either way; I wouldn't give them my SIM anyway. I couldn't do without it for 7 days.

As far as it being "worth it", personally I would say yes. I paid for a phone that was without the cracks, I don't see why I should have them. But that's just me :)






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Master Geek


  Reply # 331092 17-May-2010 21:53
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Aroona, how did you get the apple case number????????????



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  Reply # 331093 17-May-2010 21:57
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Newguy: Aroona, how did you get the apple case number????????????


Aaroona:
I rang Apple, and told them the situation. They gave me a case number and said if I meet anymore resistance and they won't accept the case number, call them back and they'll organise something else.




I just rang the standard Apple technical support 00800667667 I think it is, (you'll have ot check the website)

I contacted a Vodafone store, told them the situation, and gave the guy my case number. He rang Brightpoint and asked if they would accept that, and brightpoint did, and there we have it.


But if you have your proof of purchase or are able to obtain it, then you won't even need an Apple case number. The only reason I had an issue was because I couldn't ge the original receipt.





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Master Geek


  Reply # 331095 17-May-2010 21:59
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Hi Aaroona, thanks for the reply. Last question; do you have to take all the accessories and box etc in with the phone, or just the phone itself.

Will definitely be taking this in later in the week.

Thanks
Mike



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  Reply # 331098 17-May-2010 22:01
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BogBeast: Hi Aaroona, thanks for the reply. Last question; do you have to take all the accessories and box etc in with the phone, or just the phone itself.

Will definitely be taking this in later in the week.

Thanks
Mike


Hey no problem, I'm glad someones asking, because I know theres been a few people with similar questions, but with no-one to ask.


Just the phone is good, they bubble-wrap it and send it off :)

So just take the phone and the receipt and you'll be sweet.

But yes, MAKE SURE YOU BACKUP - Because once its gone, it's gone.





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Master Geek


  Reply # 331206 18-May-2010 09:42
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Cheers for that info man.

I'll sort it out when i get back from Aussie at the start of next month.

Will update and let everyone know how i get on with them.

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  Reply # 331232 18-May-2010 10:30
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And remember - if you have a screen protector on it or if your iPhone has a film-like protective cover it's gone once the phone goes in...you don't get your phone back.




Handsome Dan Has Spoken.

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