I will post this purely to pass on my horrendous experiences i am currently having with a certain well known shop that
is also offering Apple at some of their outlets. They are a large chain in NZ with stores all across the country. For now i
won't name them but the description should help.The once sold lots of electronics components and kitsets but that
has all ceased.
Last October i purchased an iPad basic 16GB (WiFi only). Cutting to the chase, it has since the onset of cold mornings,
started an increasingly intermittent screen fail effect where the green or red pixels become 100% bright and it's next to
impossible to use the unit until it's warmed up with the hands or held against one's chest!
I contacted the outlet over 3weeks ago and was immediately told to call MagnumMac. They did not really want to help
because they hadn't sold the item themselves but they did put me through to an Apple Service Centre. Within minutes I
was given a Service Returns Number that is data-based and apparently recognized internationally.
I could simply get another iPad 1.... anywhere from an Apple outlet in the world.
But the model has all been sold and is superseded. Back to my original seller and no help either. I offered to buy the iPad 2
top model and i would pay the difference but NO as there is no stock. This is the problem of being an "On Seller". Once all
their stock goes that's it. They carry no contingency for warranty! I continue to receive phone calls promising nothing,
asking for the 100th time my original sales docket details or if i ave one and that it not 'their' fault but Apples!
Interestingly i could buy ONLINE a new iPad2 from Apple NZ and wait 1~2 weeks maybe a bit longer, the same period
i have been messed around in and have something by now. Instead I have been told to just wait for another phone call...
Now when such situations as this arise it would appear the CGA i.e. the Consumer Guarantee's Act that i am
well in my rights to ask for my money back as they cannot offer a way to put things right. Mention of those 3 letters has only caused massive outrage and derision from the retailer manager who is handling the 'situation'...
He has stated he will REFUSE TO REFUND ME.
Meantime i have a useless iPad having paid $833 back in October...
In all this all it has done is ensure i will never buy from their chain of stores ever again, nor my friends or family. If nothing is
resolved soon i will name them here in the hope that others aren't made to experience such bad customer service in this
country. I will certainly run something on my Facebook Acct...