[Snap] Twitch.tv super slow

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] Twitch.tv super slow

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112 posts

Master Geek
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#977718 30-Jan-2014 22:42

Yeah so Its def something on my end...

I guess I'll brave the phones tomorrow.... Hopefully i don't get told to send in tracerts and then 2weeks later receive an email asking what these tracerts are for (has happened twice)

T_T

hio77

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#977720 30-Jan-2014 22:44

Kiwiownage: Yeah so Its def something on my end...

I guess I'll brave the phones tomorrow.... Hopefully i don't get told to send in tracerts and then 2weeks later receive an email asking what these tracerts are for (has happened twice)

T_T

do you quote your referance number at all when you send them in?

backstory often helps encase it gets pushed up the chain..

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Kiwiownage

112 posts

Master Geek
+1 received by user: 5

#977725 30-Jan-2014 22:46

hio77:
Kiwiownage: Yeah so Its def something on my end...

I guess I'll brave the phones tomorrow.... Hopefully i don't get told to send in tracerts and then 2weeks later receive an email asking what these tracerts are for (has happened twice)

T_T

do you quote your referance number at all when you send them in?

backstory often helps encase it gets pushed up the chain..

I always give them my customer id :/ shouldn't they record the info about my call/issue onto my account when I ring up

hio77

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#977731 30-Jan-2014 23:01

Kiwiownage:
hio77:
Kiwiownage: Yeah so Its def something on my end...

I guess I'll brave the phones tomorrow.... Hopefully i don't get told to send in tracerts and then 2weeks later receive an email asking what these tracerts are for (has happened twice)

T_T

do you quote your referance number at all when you send them in?

backstory often helps encase it gets pushed up the chain..

I always give them my customer id :/ shouldn't they record the info about my call/issue onto my account when I ring up

they should, but it always helps to give clear indication that your sending traces for a certain issue. otherwise you could be starting a new issue all together for them to look at.

#include <std_disclaimer>

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ubergeeknz

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#977732 30-Jan-2014 23:03

hio77:
Kiwiownage:
hio77:
Kiwiownage: Yeah so Its def something on my end...

I guess I'll brave the phones tomorrow.... Hopefully i don't get told to send in tracerts and then 2weeks later receive an email asking what these tracerts are for (has happened twice)

T_T

do you quote your referance number at all when you send them in?

backstory often helps encase it gets pushed up the chain..

I always give them my customer id :/ shouldn't they record the info about my call/issue onto my account when I ring up

they should, but it always helps to give clear indication that your sending traces for a certain issue. otherwise you could be starting a new issue all together for them to look at.

Absolutely. Either a ticket ref # from the call, or better yet that AND put in some text about the issue (describe it again) in the email. Help your ISP to help you :)

Kiwiownage

112 posts

Master Geek
+1 received by user: 5

#977806 31-Jan-2014 08:25

I don't even kno how to explain the issue to the CSR, basically do i just say that my "everything" is terrible and has been terrible for weeks? It's not just twitch, its almost like congestion... But there shouldn't be congestion on fiber right..?

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cjmchch

264 posts

Ultimate Geek
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#977812 31-Jan-2014 08:35

What speeds are you getting from speedtest.net?

Kiwiownage

112 posts

Master Geek
+1 received by user: 5

#977816 31-Jan-2014 08:39

cjmchch: What speeds are you getting from speedtest.net?

Taken @ 8:30 am
https://www.speedtest.net/my-result/3270857266 - International

Local speeds are fine.

hio77

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#977965 31-Jan-2014 11:45

you may struggle to get a tech that understands exactly what twitch is.. just explain as you have here, and go through all the tests with them..

on the off thought, are you streaming over wifi?

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Kiwiownage

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Master Geek
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#978001 31-Jan-2014 12:23

hio77: you may struggle to get a tech that understands exactly what twitch is.. just explain as you have here, and go through all the tests with them..

on the off thought, are you streaming over wifi?

Nah on cable. Its not just twitch, it's all international traffic :(

Kiwiownage

112 posts

Master Geek
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#978003 31-Jan-2014 12:24

On hold now, hopefully it doesn't take an hour :|

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Kiwiownage

112 posts

Master Geek
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#978022 31-Jan-2014 12:43

Can someone do a speedtest to LA America, just so i can get a comparison?

Preferably on 100/50, or even vdsl

hio77

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#978027 31-Jan-2014 12:47

https://www.speedtest.net/my-result/3271297830

California internet soultions, LA server. (50/10 vdsl)

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Kiwiownage

112 posts

Master Geek
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#978036 31-Jan-2014 12:55

hio77: https://www.speedtest.net/my-result/3271297830

California internet soultions, LA server. (50/10 vdsl)

Thanks!

https://www.speedtest.net/my-result/3271307632

Snaps lodged a fault with chorus so hopefully it gets sorted :)

hio77

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#978037 31-Jan-2014 12:57

still should be able to stream a 3mbit stream perfectly fine on that..

certainly odd.. your latency is so much higher too..

#include <std_disclaimer>

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