If you have a server hardware fault, do you not have highly available multi node clustered servers? (even Microsoft have had server cluster solutions for over 15 years now)
If you have a server software fault, do you not have backups / replica's you can fail over to / restore from?
Speaking from an IS Architect perspective, with industry focus being for many years so strongly on High availability and DR - a server outage at all is not all that acceptable, but certainly a protracted server outage only speaks to poor design,implementation, or maintenance
Can you get some professionals to audit your solution?
The network issue impacting our customers ability to use data services will continue into the night. Issues with Voice should be resolved as of 7:35 (assuming data connectivity is available).
We have identified the issue however have no time frame on restoration at present. Our team of technicians are working hard with our vendors to implement the solution, and is dedicated to bringing affected customers back online as soon as possible.
If resolution is achieved during the night then services will automatically be back online. We apologise for any inconvenience this has caused, and will update our network status at 10am.
Still no phone or internet. Phone connection lost around Thursday noon, and Internet around late Thursday night.
Still no internet - this is concerning because I run a business from this line. I hope there will be some financial reimbursement for the mobile GB I'm having to use on my phone.
It's 10:30am Saturday morning I still have no voiceline or internet which is now about 24 hours without. What makes it worse for me is my cellphone coverage is really bad so it's like using the dial up of old trying to get to the outside world. Get your act together MR im starting to regret signing up with you.
We're real sorry for the disruption to service and are working on improving our processes to avoid this situation in the future.
During routine maintenance for one of our servers on Friday morning, we encountered a technical problem which caused customers to lose data and voice connectivity. Last night our senior engineers implemented a fix on our servers and we're seeing services slowly be restored for impacted customers.
However we still don't consider the outage resolved until all customers are back up and working. We ask customers not to restart their routers until outage is fully resolved.
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I'm in Shirley Christchurch on their Boost VDSL plan. Had issues last Friday ( 13th ) with poor speeds, stuttering videos etc, so pressed the rest button on the router, and was unable to connect again until 4.00pm the following day. Phones also out - seems to be some kind of authentication issue.
Same thing happened again yesterday, streaming video started getting jittery, so reset the router ( as this often fixes the problem ), but again was unable to connect again until an hour ago ( 2.30pm Saturday ). What pisses me off the the lack of any sort of explanation - if you phone them, check their website or their facebook page, you just get the same generic reply " our engineers are working on the problem".
Their network status page is now advising customers not to reset their routers - which is kinda too late as most people will check network status after they already have a problem ? Surely it would be much better to text / Email their customers as soon as they are aware of the problem advising them not to reboot their routers ?
I joined 6 months ago and phones have been a problem since joining, I have even bought new handsets with a built in answerphone because despite 20 or 30 calls to My Republic they have not been able to fix the problems. there have been numerous other problems, usually results in someone at My Republic "Re-setting their server" or "re-building my profile on their server" or other such jibberish. Some wireless devices always have problems connecting, again some sort of DNS / authentication issue. The My Republic people say this is a common problem with the Netcomm Routers they send out ?
Today they sent me an Email saying that if I recommend My republic to a friend and they join up, we will both get 1 month free internet ......... not sure how to reply to this !!!!
Still no internet here. I never rebooted my router, it just stopped working yesterday. I hope it gets fixed before I have to go through a second night of freeview.
We are pleased to advised that the network outage has been resolved and customers who were experiencing data and voice issues have now had their services restored. Our technical team have confirmed all services are operational, and will resume automatically.
We would like to thank you for your patience during this time and again apologise for any inconvenience caused.
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