Mobile Plan for XT customers wanting to leave Telecom

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253 posts

Ultimate Geek

Geekstore

#304908 5-Mar-2010 21:18

andrewcnz:
HiK1000716:
andrewcnz: I signed up Monday (on-line) and ain't heard nothing from them at all!

Same.. Getting a little restless now..

Just ring them it's the best way to sort this I just did and now I am happy, you have to go over your details again.But straight after the phone call got a welcome email with terms and conditions PDF.

I've already rung them twice and was told that they'd send it.

UPDATE: Just rang them then and apparantly they're sending me *something*, but it's not a SIM or a phone.

Shaun Fisher - www.geekstore.co.nz

E: shaun[at]geekstore[dot]co[dot]nz
P: 0800894508 F: 0800897451

vinnieg

2260 posts

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#304931 5-Mar-2010 22:35

nitrotech: Strange, I signed up yesterday via the 0800 number and got the sim and phone (2 different courier packs) today.

I got emails with tracking numbers for both, the only thing i'm waiting on is the port which I did at 2pm today and still nothing - so much for the 2 hours to port.

Did you port online as well? I did mine earlier, but mine hasn't moved yet either, just waiting on it

I have moved across the ditch. Now residing in Melbourne as a VOIP/Video Technical Trainer/Engineer.

andrewcnz

965 posts

Ultimate Geek
+1 received by user: 73

#304955 6-Mar-2010 06:36

HiK1000716:
andrewcnz:
HiK1000716:
andrewcnz: I signed up Monday (on-line) and ain't heard nothing from them at all!

Same.. Getting a little restless now..

Just ring them it's the best way to sort this I just did and now I am happy, you have to go over your details again.But straight after the phone call got a welcome email with terms and conditions PDF.

I've already rung them twice and was told that they'd send it.

UPDATE: Just rang them then and apparantly they're sending me *something*, but it's not a SIM or a phone.

The first time I rang slingshot to find out what was going on with my account the guy had no idea at all! that was Wednesday.On Friday night I rang again this time the guy had a vastly getter grasp on the situation and signed me up again(I still have the same account number). It puts me at the back of the q but at least It seems now that they see me at the end. Before it seems I was at the front of the q but to short to be seen from the counter!

CamH

615 posts

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Subscriber

#304973 6-Mar-2010 10:19

I recieved my phone today (already had my SIM). All works great! Thanks Slingshot!

Anybody know how to check your TXT/Call balance? 0800892000 only tells me my account balance (phone, internet and mobile)

richms

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Lifetime subscriber

#304974 6-Mar-2010 10:21

andrewcnz:
richms: I got an email for the sim, and then one for the phone. Shame I seemed to order the wrong phone. Cant go thru the signup process again to see what it looked like but I only recalled one free phone listed.

There was 2 free Nokia's listed I almost clicked on the wrong phone.

I only had 2 choices, and one was only free on 24 months.

Richard rich.ms

Glazza

279 posts

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#304980 6-Mar-2010 11:10

Slingshot: Hey guys,

Here's some FAQ's I've written up to help clarify a few things:

Can only XT customers get the 12 month free offer?

On the online signup form the offer will be available for all Telecom customers (regardless of whether they?re on CDMA or XT and regardless of where in NZ they live). This offer is not open to Vodafone, 2degrees or Telstra Clear customers.

I've now tried twice to bring across a CDMA number - both time been told is only applies to connections on the Telecom XT Network, and I can port the number across, but the standard monthly fee applies.

Any tips to make this happen?

Cheers
David

Dyson

Shop now for Dyson appliances (affiliate link).

andrewcnz

965 posts

Ultimate Geek
+1 received by user: 73

#304983 6-Mar-2010 11:45

Glazza:
Slingshot: Hey guys,

Here's some FAQ's I've written up to help clarify a few things:

Can only XT customers get the 12 month free offer?

On the online signup form the offer will be available for all Telecom customers (regardless of whether they?re on CDMA or XT and regardless of where in NZ they live). This offer is not open to Vodafone, 2degrees or Telstra Clear customers.

I've now tried twice to bring across a CDMA number - both time been told is only applies to connections on the Telecom XT Network, and I can port the number across, but the standard monthly fee applies.

Any tips to make this happen?

Cheers
David

Go to a Telecom shop ask for a free upgrade to XT prepay, they will move your number to XT SIM. Now you can move to slingshot. Obviously if you have no XT compatible phone you won't get any calls on the new XT SIM. You would have to wait for the slingshot SIM and Phone then port number.

Detruire

1788 posts

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#304995 6-Mar-2010 12:45

Slingshot: Can only XT customers get the 12 month free offer?

On the online signup form the offer will be available for all Telecom customers (regardless of whether they?re on CDMA or XT and regardless of where in NZ they live). This offer is not open to Vodafone, 2degrees or Telstra Clear customers.

rm *

Brendan

716 posts

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#305104 6-Mar-2010 22:07

Glazza:
Slingshot: Hey guys,

Here's some FAQ's I've written up to help clarify a few things:

Can only XT customers get the 12 month free offer?

On the online signup form the offer will be available for all Telecom customers (regardless of whether they?re on CDMA or XT and regardless of where in NZ they live). This offer is not open to Vodafone, 2degrees or Telstra Clear customers.

I've now tried twice to bring across a CDMA number - both time been told is only applies to connections on the Telecom XT Network, and I can port the number across, but the standard monthly fee applies.

Any tips to make this happen?

Cheers
David

Yes. Ring them again, and explain clearly and slowly that you ARE allowed to transfer CDMA telecom numbers and get this deal. Explain this has been verified by Slingshot customer help, two supervisors, a representitive here, AND a new customer who has done exactly that TWICE (me).

Then ask to speak to a supervisor. I CANNOT believe there are STILL customer help staff who are unaware of this - I ran into one myself, and almost gave up (he was very convincing and confident sounding).

Don't give up.

Other news: I am STILL waiting on the porting to actually happen. Even though I initiated it something like 11am Friday - and it's supposed to happen inside 2 hrs - it STILL hasn't happened. Apparently NOTHING will now happen until Monday (according to Technical help - wish I got there first, get a lot more sense a lot faster).

Apparently the porting list gets sent to Vodafone who do the actual porting. Vodafone then feed the list to a dozen specially bred cats, who then excrete the processed list from their digestive tract and is used to make coffee. Beyond that I do not know - it's very technical.

ahmad

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Inactive user

#305185 7-Mar-2010 10:28

Brendan: Then ask to speak to a supervisor. I CANNOT believe there are STILL customer help staff who are unaware of this - I ran into one myself, and almost gave up (he was very convincing and confident sounding).

Don't give up.

This.

Slingshot you had to have known your offer would be popular. It is inexcusable to have commenced this offer without the appropriate staff training about the details of the offer.

I went through the same thing and it drove me nuts.

kyhwana2

2572 posts

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#305190 7-Mar-2010 11:18

Opp, looks like they try to deliver my SIM/phone on saturday morning (Im not home atm). I didn't think courier's delivered on saturday! Will have to go pick them up on Monday morning..

Dell

Shop now for Dell laptops and other devices (affiliate link).

andrewcnz

965 posts

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+1 received by user: 73

#305193 7-Mar-2010 11:49

ahmad:
Brendan: Then ask to speak to a supervisor. I CANNOT believe there are STILL customer help staff who are unaware of this - I ran into one myself, and almost gave up (he was very convincing and confident sounding).

Don't give up.

This.

Slingshot you had to have known your offer would be popular. It is inexcusable to have commenced this offer without the appropriate staff training about the details of the offer.

I went through the same thing and it drove me nuts.

It does not inspire much confidence in them.

vinnieg

2260 posts

Uber Geek

Trusted

#305201 7-Mar-2010 12:40

kyhwana2: Opp, looks like they try to deliver my SIM/phone on saturday morning (Im not home atm). I didn't think courier's delivered on saturday! Will have to go pick them up on Monday morning..

The cheaper couriers ie Fastway(which really sucks here in Welly :() don't

CourierPost do :) they are fast as too, i'm one of the first on their route, so walking out there in my dressing gown at 6.40am kind of sucks. At least whatever gadget that arrives at that time wakes me up with excitement

I have moved across the ditch. Now residing in Melbourne as a VOIP/Video Technical Trainer/Engineer.

Slingshot

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Slingshot

#305337 8-Mar-2010 10:10

CamH: I recieved my phone today (already had my SIM). All works great! Thanks Slingshot!

Anybody know how to check your TXT/Call balance? 0800892000 only tells me my account balance (phone, internet and mobile)

We dont have TXT service up for that yet. However, you can check online via Visibill - accessed via My Account

www.slingshot.co.nz

www.twitter.com/SlingshotNZ

https://www.facebook.com/SlingshotNZ

drajk

204 posts

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#305339 8-Mar-2010 10:11

Slingshot:
ahmad: Having thought about this offer long and hard I can only come up with one major "catch" for the offer apart from:

1. $9.95 courier fee (which was not disclosed upfront, and only is mentioned well into the signup process over the phone - but which I accept is insignificant considering the overall offer), and;

2. If you decide to port your number to another provider or plan at the end of 12 months then I suspect you will be up for at least some pro rata of the $20 monthly fee that is due in the 13th month. You wouldn't do a port in the 12 month for fear of incurring an early disconnection penalty (far too difficult/impossible to plan to port it out exactly at the end of 12 month). So if you do it (say) in the first week of the 13th month then I suspect Slingshot would still charge you some or all of that $20 for the 13th month no matter how quickly you try to port in the 13th month.

Of course I'm hoping that the mobile market changes enough over the next 12 months that people that take up this offer will be offered something amazing next year to avoid a mass exodus of customers (hint hint )

1. Yes, this should have been disclosed on the offer page. We have it else where, but it needs to be upfront. Will be making that change today.

2. It's all one month in advance, so yes if on the 13th month it may prove difficult to escape the $20 access fee. Mind due you've just had it for free for a year ;)

A few quick questions for Slingshot after reading the T&C:
(1) Is there any porting fee in or out for an XT Prepaid number "14(c) We may charge you a fee for porting the Phone Number. Please call Customer Services on 0800 89 2000 to find out the fee. "
(2) Can you confirm that any mobile supplied under this promotion belongs to the customer and doesn't remain the property of Slingshot? - I see 16(e) says "return any equipment that belongs to us. " but I would assume from the promotional wording that the mobile becomes the Customer's property? I see that an earlier statement does say that the "The SIMcard we issue you remains our property, so please return it in good condition and within 15 working days after your connection or this agreement ends. If you do not do this we may charge you for the cost of a new SIMcard."
(3) Can multiple XT connections be ported by a customer under this deal and if so would a free phone be supplied for each?

Thanks - would appreciate answers from 'Slingshot' re these - posted in forum rather than PM as others may have the same questions.

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