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locwho

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#114982 9-Mar-2013 09:25
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So I'm switching from Orcon to Snap and after signing up I can receive snap email and log in to the website within 4 hours.

So I enter the details into modem, and wow great service that logs in too.

My Data usage is still registering on Orcon and not Snap though.
I'm guessing this is because they have created my account but the line itself hasn't been transferred across yet? Just seems like odd behavior to be logged into one account and registering on another.

I tried resetting the modem but still the same.

Can someone please confirm if this is normal and if its ok to be logged into Snap and just wait?

Cheers for the help!

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sbiddle
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  #777268 9-Mar-2013 09:53
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When did Snap tell you your connection would be provisioned? Cleary your connection isn't with Snap yet and is still with Orcon.

I believe Orcon use DHCP Option82 port based authentication for all DSL now, which means the settings in your modem are irrevelant.

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