Hi all,  a friend and a co-worker has a Netcomm modem from Slingshot..  It's locking up constantly, so I'm recycling a new one for him..  Problem is he doesn't have a clue what his ADSL username and password is...  So I've got into his Netcomm and the adsl username is firstcontact@slingshot.co.nz  which is totally unknown to him...  I'm trying to save him from calling Slingshot as he's not the most tech of guys, but a nice one!  

Is that firstcontact email a sort of "set me up" alias?

We think this modem is 2nd hand sent to him form Slingshot, it wasn't well packaged, and is overall very basic...

Thanks,
Craig