So over the last few days I've been having intermittent connection issues with Slingshot in Tawa, Wellington. I logged a call and was advised there were problem in the area and sure enough, the connection came right again without me having to restart the modem again. I lost connectivity again last night in the same way (DSL light rhythmically flashing, no internet light showing) which I believe indicates my modem can't sync with the exchange.

I've done the usual replugging of everything but no dice.

How likely is the issue going to be the modem vs something else, esp if a problem was acknowledged? I really don't want to have to buy a new modem just to complete their help desk scripted solution.