Existing customers not getting new customer benefits

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Existing customers not getting new customer benefits - whats peoples experience

E3xtc

782 posts

Ultimate Geek
+1 received by user: 164

#253067 24-Jul-2019 09:56

Hello,

I was looking at the 2D site and noticed that as a new customer I could get $65/month bb connection and also get a $200 credit, along with Amazon Prime Videos if signing up for 12months.

As an existing customer (not on a plan), if I sign up for 12 months, from reading the terms and conditions at best I would get Amazon Prime Video...no $200 credit and no discounted monthly fee....I hate the whole lets favour new customers over existing (loyal) ones (although I understand its how they reel people in)...but has anyone tried to see if customer services will apply the new customer deals to existing customers?

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kiwicam

136 posts

Master Geek
+1 received by user: 54

#2282645 24-Jul-2019 09:59

Get in touch with them and negotiate. I re-signed for 12 months last month and got the $200 credit and Amazon Prime. Most people seem to be able to get the benefits if they re-sign.

Strangely, they didn't offer Prime but the web portal allowed me to sign up since I had a recent 12 month contract. Not sure what happened there but I'm not complaining.

E3xtc

782 posts

Ultimate Geek
+1 received by user: 164

#2282728 24-Jul-2019 10:59

Yeah okay - so just called. And yup they checked my account etc (said I never got any joining credit at the time) so were happy to apply everything as though I was a new customer. Happy as. YMMV.

Thanks for the feedback/thoughts people. TBH been very happy with 2D and this is another example so very happy to be remaining with them.