Someone from Orcon sort it out already

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Someone from Orcon sort it out already

MadEngineer

4271 posts

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#116816 10-May-2013 21:41

speed test websites crash the genius during the upload
internet speed slowly drops off
resetting the router or momentarily pulling the link between the ONT and the genius improves things for a bit
using another router in place of the genius is like night & day for performance
ticket# 11295583 just being made to do speed tests that crash the genius
why am I being asked to do speedtests - for proof that I'm not telling porkies? I've already provided comprehensive data
the orcon speedtest software doesn't work on windows8
please stop mucking me around

You're not on Atlantis anymore, Duncan Idaho.

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Geekzone

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#815499 10-May-2013 21:41

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

These links are referral codes: Sharesies | Mighty Ape

ubergeeknz

3344 posts

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Vocus

#815505 10-May-2013 21:50

Can you please PM me your username? Cheers.

Sounddude

I fix stuff!
1928 posts

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2degrees

Lifetime subscriber

#815525 10-May-2013 22:26

Hi Nathan

I have passed your ticket onto the local tier2 team here, they will be in touch to work though the issues with you.

Asmodeus

1015 posts

Uber Geek

#815547 10-May-2013 23:59

torrents still coming down at god awful speeds most of the day
please stop mucking me around

MrTomato

149 posts

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Lifetime subscriber

#815609 11-May-2013 08:56

Since we're on the bullet points today:

Can't even reliably listen to streamed Internet radio this morning (unlimited plan)
Absolutely pathetic
Service essentially not fit for purpose
If this continues, I'm going to be expecting to migrate to another ISP without having to pay fee to leave early, or will alternatively be seeing Orcon in Disputes Tribunal
No, there's nothing wrong with my line
Sort it out, Orcon

Screeb

698 posts

Ultimate Geek

#815705 11-May-2013 11:54

Asmodeus:
torrents still coming down at god awful speeds most of the day
please stop mucking me around

I downloaded a 2.5GB torrent during the last few days. It had a seed/leech ratio of about 1.8:1. It took 1 day and 3 hours to download, for a whopping average speed of 27.4KB/s
Most of the time it was crawling along very very slowly, but during super-off-peak (around 7am before work) it briefly got up to around 500KB/s
I just now (11:30am on a Saturday) tested a well-seeded torrent (22000/6000 S/L). It maxed out at around 80KB/s, half of which was from one person, who was in NZ
Torrents weren't always this bad
The bandwidth pool for torrents, especially international, is miniscule

PassiveFever81

367 posts

Ultimate Geek

#815730 11-May-2013 12:36

I've noticed torrents take a dive recently... Feels like they left the throttle button on for torrents, I'm on 30/10 fibre and I can upload at around 900KB/s, yet downloading peaks like 50 at the most, when it hits like 1AM, shoots up to 3.4MB/s...

Screeb:
Asmodeus:
torrents still coming down at god awful speeds most of the day
please stop mucking me around

I downloaded a 2.5GB torrent during the last few days. It had a seed/leech ratio of about 1.8:1. It took 1 day and 3 hours to download, for a whopping average speed of 27.4KB/s
Most of the time it was crawling along very very slowly, but during super-off-peak (around 7am before work) it briefly got up to around 500KB/s
I just now (11:30am on a Saturday) tested a well-seeded torrent (22000/6000 S/L). It maxed out at around 80KB/s, half of which was from one person, who was in NZ
Torrents weren't always this bad
The bandwidth pool for torrents, especially international, is miniscule

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FireEngine

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#815796 11-May-2013 15:44

No throttling applied to traffic such as internet radio streaming and the network had plenty of spare capacity at that time as you can imagine. So this is either a fault with your connection or an issue outside the Orcon network. PM me you un and I will have the team take a look.

OP - there is a known issue, may even have originated here - where some ONTs dont negotiate speed correctly with the Genius router. This isnt a fault with the Genius itself but we are working to get it resolved. PM me your username and Ill make sure your case is looked into.

Regards FireEngine

greminn

181 posts

Master Geek

#816114 12-May-2013 11:11

FireEngine: No throttling applied to traffic such as internet radio streaming and the network had plenty of spare capacity at that time as you can imagine. So this is either a fault with your connection or an issue outside the Orcon network. PM me you un and I will have the team take a look.

OP - there is a known issue, may even have originated here - where some ONTs dont negotiate speed correctly with the Genius router. This isnt a fault with the Genius itself but we are working to get it resolved. PM me your username and Ill make sure your case is looked into.

Hmm - this is not what your other techs are saying here.. (where this orginiated)

It is NOT an issue with the Genius/ONT negotiate speed.

Sounddude: Hi Guys

The issue was to do with some shapers we had on our BNG's to support the Chorus implementation of the UFB services.

They didn't work too well with UFF/Enable. This should be resolved for all UFF/Enable customers now.

If there are still issues please let us know, so we can make sure you are on the right profiles.

There doesn't seem to be a duplex issue that we can see. We got ONT's checked and we saw they were all auto-negging at 100/full as expected.

http://www.geekzone.co.nz/forums.asp?forumid=82&topicid=115751&page_no=5#814251

FireEngine

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#816144 12-May-2013 12:31

Greminn - I am waiting for the OPs un to progress as I said.

There is no throttling of traffic such as internet radio traffic, I confirmed that was the current position with our network architect before posting.

The ONT-Genius issue was reported here and may or may not have progressed to be definitivly be ruled out, I will check.

Regards FireEngine

MadEngineer

4271 posts

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#816204 12-May-2013 14:34

OP - there is a known issue, may even have originated here - where some ONTs dont negotiate speed correctly with the Genius router. This isnt a fault with the Genius itself but we are working to get it resolved. PM me your username and Ill make sure your case is looked into.

I'm being looked after at the moment, but I've mentioned the ticket number already.

You're not on Atlantis anymore, Duncan Idaho.

MadEngineer

4271 posts

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#816225 12-May-2013 15:06

updates for those following along,

while on call with orcon the connection (port 80 traffic to be exact) died just prior to starting the upload part of a speedtest website -- https webtraffic (eg gmail, facebook) and others (telnet:25 to a random smtp server ok) continue to work.

After resetting the router I was asked to use pingplotter to do tests on a specific tcp port to a specific ip which fail. normal tests are ok. tcp ping test also failed on another machine.

You're not on Atlantis anymore, Duncan Idaho.

Stryfe

56 posts

Master Geek

#820812 16-May-2013 20:59

These are the same Genius (I feel like that should be in inverted quotes for some reason...) modems that have been reconfigured to use one of the LAN ports as a WAN port? Whilst a good idea, it does seem strange that Orcon haven't sourced an alternative model that was designed with this sort of deployment in mind?

FireEngine

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#820821 16-May-2013 21:24

Stryfe: These are the same Genius (I feel like that should be in inverted quotes for some reason...) modems that have been reconfigured to use one of the LAN ports as a WAN port? Whilst a good idea, it does seem strange that Orcon haven't sourced an alternative model that was designed with this sort of deployment in mind?

The ability to go from DSL to UFB with just a config change and a different WAN cable is why.....

Regards FireEngine

mercutio

1392 posts

Uber Geek

#820832 16-May-2013 21:51

greminn:
FireEngine: No throttling applied to traffic such as internet radio streaming and the network had plenty of spare capacity at that time as you can imagine. So this is either a fault with your connection or an issue outside the Orcon network. PM me you un and I will have the team take a look.

OP - there is a known issue, may even have originated here - where some ONTs dont negotiate speed correctly with the Genius router. This isnt a fault with the Genius itself but we are working to get it resolved. PM me your username and Ill make sure your case is looked into.

Hmm - this is not what your other techs are saying here.. (where this orginiated)

It is NOT an issue with the Genius/ONT negotiate speed.

UFB doesn't go at line rate, it's artificially limited by Chrous, Enable, UFF etc. He was just saying that what works well to ensure traffic flows smoothly through Chorus seems to negatively effect UFF.

Basically, Chorus have really small buffers that could only hold a few packets at a time, and if you send too many packets in a row it'll drop the packet. So you have to give packets to Chorus bit by bit or it'll choke and splutter.

When most web servers etc are now on gigabit to 10 gigabit links, and UFB is 30 to 100 megabit, they can't just send packet as received, and have to queue some packets.

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