Awful speed in Stratford, Taranaki

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Epicwhale

63 posts

Master Geek

#119688 10-Jun-2013 16:38

I've just recently moved to Glanville RD Stratford, Taranaki from Papakura Auckland and have had slingshot setup here (I already had a slingshot plan in auckland)

my speed in auckland was 12-15mbps up and 1mbps down and I expect to have the same since the broadband map (forgot link) I used showed me I was in a same speed area, this address is also part of slingshots 'better network'

this is my current speed and we've done all the usual checks
I'm on the Naked Unlimited Plan

what gives?

PeterReader

6015 posts

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Geekzone

Lifetime subscriber

#833645 10-Jun-2013 16:38

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

These links are referral codes: Sharesies | Mighty Ape

johnr

19282 posts

Uber Geek
Inactive user

#833675 10-Jun-2013 17:28

Line stats from modem?

What about the quality of the house wiring?

kyhwana2

2563 posts

Uber Geek

#833720 10-Jun-2013 19:06

Post your stats and do what peterreader said..

Slingshot

1004 posts

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Slingshot

#836042 12-Jun-2013 20:21

Hi Epicwhale,

Every house in New Zealand will have different speeds, it is really hard to compare speeds for a house in Auckland and a house in Taranaki, Every house will have different internal wiring, different age of line, different distance from cabinnet and exchange etc etc.

If you can PM me your account, i can check everything from our side so we can see if we can get you a better internet service.

Thanks,

Dan.

www.slingshot.co.nz

www.twitter.com/SlingshotNZ

https://www.facebook.com/SlingshotNZ

johnr

19282 posts

Uber Geek
Inactive user

#836043 12-Jun-2013 20:23

Epicwhale any response?