[Snap] Is anyone manning the Snap tech support line today ?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] Is anyone manning the Snap tech support line today ?

Mark

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#139465 10-Feb-2014 13:46

Taking an epic amount of time to answer the phone :-(

I want my internet to work ... getting youtube lol cat withdrawal!

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meow
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#983316 10-Feb-2014 13:52

Should get a master filter installed (assuming you don't have one already) then you will never have to worry about calling them.

Michael Murphy | https://murfy.nz
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Mark

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#983321 10-Feb-2014 14:01

michaelmurfy: Should get a master filter installed (assuming you don't have one already) then you will never have to worry about calling them.

Ummm ... how does a master filter achieve that ?

mattwnz

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#983322 10-Feb-2014 14:04

michaelmurfy: Should get a master filter installed (assuming you don't have one already) then you will never have to worry about calling them.

Rubbish. I have a master filter installed, and all the times I have needed to call my ISP, it has been due to a probem at their end.

mattwnz

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#983324 10-Feb-2014 14:11

Mark:
michaelmurfy: Should get a master filter installed (assuming you don't have one already) then you will never have to worry about calling them.

Ummm ... how does a master filter achieve that ?

Have you tried emailing them? Some ISPs are good at replying to emails these days.

Mark

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#983333 10-Feb-2014 14:23

I managed to get through after 34minutes, ball is in the Chorus park now .. ho hum! :-)

eXDee

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#983413 10-Feb-2014 16:04

Mark:
michaelmurfy: Should get a master filter installed (assuming you don't have one already) then you will never have to worry about calling them.

Ummm ... how does a master filter achieve that ?

(I guess he's referring to the geekzone joke that master filters fix every problem)

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Kiwiownage

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#984295 11-Feb-2014 17:16

I just attempted to ring them, cbf waiting 2hours.

do you guys seriously have 1 person on the phones. Everytime I ring it takes 30+ minutes to get through

eXDee

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#984369 11-Feb-2014 18:43

Its too bad that ISP's dont have a nice graph like iinet has over in australia. It's extremely useful to the consumer. I only had to call them twice but both times i got through under 5 minutes, because i waited until calls dropped off.
Funnily enough the support desk was based in auckland.

Eg right now they are showing an estimated wait time of 9 minutes.
http://www.iinet.net.au/contact/call-centre-graph.html

Kiwiownage

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#984404 11-Feb-2014 19:35

eXDee: Its too bad that ISP's dont have a nice graph like iinet has over in australia. It's extremely useful to the consumer. I only had to call them twice but both times i got through under 5 minutes, because i waited until calls dropped off.
Funnily enough the support desk was based in auckland.

Eg right now they are showing an estimated wait time of 9 minutes.
http://www.iinet.net.au/contact/call-centre-graph.html

been on hold for 7minutes, will post back with results.

Kiwiownage

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#984409 11-Feb-2014 19:47

Still on hold

Kiwiownage

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#984426 11-Feb-2014 19:55

Still on hold....

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Kiwiownage

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#984432 11-Feb-2014 20:06

Thank you for continuing to hold, your call is important to us and we will be with you as soon as we can.

30 odd minutes and counting

pchs

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#984433 11-Feb-2014 20:07

Call Centres will always be busier at late afternoon/night, Snap's is 24/7 so if you call early morning or outside of peak hours you are bound to get through alot quicker.

Why dont you just use the Call Back? I've just called them now and its prompted me to use this straight away, it also keeps your place in the queue.

skewt

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#984434 11-Feb-2014 20:08

I wish they didn't get rid of the queue count, so if it was high, you could at least hang up and try later

Would be nice if they introduced a call back feature

Apple has one, leave a message on the website and I had a phone call within 2 minutes

Kiwiownage

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#984435 11-Feb-2014 20:08

pchs: Call Centres will always be busier at late afternoon/night, Snap's is 24/7 so if you call early morning or outside of peak hours you are bound to get through alot quicker.

Why dont you just use the Call Back? I've just called them now and its prompted me to use this straight away, it also keeps your place in the queue.

It didn't ask me to leave my number :/

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