[Snap] Snap speed limit over data allowance on UFB plans

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] Snap speed limit over data allowance on UFB plans

timmmay

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#148529 22-Jun-2014 08:31

On this PDF Snap say "By default we limit your speed once you reach your monthly data allowance so you aren’t forced to pay any extra for data." Does anyone know what the speed drops to?

I'm on 30/10 with 75GB, though the upgrades to 150GB or unlimited are pretty cheap.

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#1071962 22-Jun-2014 08:31

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

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sidefx

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#1071978 22-Jun-2014 08:52

Not sure what speed it drops to (64kb maybe?) but the one time i've gone over on vdsl it was basically completely unusable even for very basic web browsing. Would not recommend. perhaps ufb is different but i wouldn't count on it.

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PoHq

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#1071983 22-Jun-2014 09:23

It drops to pretty much dial up speed. If you need to get full speed back before your monthly cap renews you'll need to buy a data add on. Purchase data add on and you'll be back up to full speed in 15 mins ish. I'm on snap 100/50. My connection speed dropped to dial up a few months ago. I had no idea what was going on until the email from snap arrived saying I'd gone over. All this Netflix HULU streaming pushed me over for the first time. I've since moved to unlimited.

timmmay

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#1071986 22-Jun-2014 09:51

Thanks guys. If it was 256 or something I'd have just left it, but I'll get a data pack. I rarely go over my limit, I had to upgrade a new PC to W8.1 and do a bunch of online backups this month.

hio77

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#1072015 22-Jun-2014 11:56

never considered what the capped speed would be...

64kbit, thats a painful drop from fiber speeds!

defiantly another reason to go unlimited on fiber - in-which snaps unlimited, is the first unlimited i have personally used and not noticed a degraded performance compared to capped. if cost isnt a huge factor for you, ild upgrade it :D

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jonathan18

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#1072058 22-Jun-2014 14:13

PoHq: It drops to pretty much dial up speed. If you need to get full speed back before your monthly cap renews you'll need to buy a data add on. Purchase data add on and you'll be back up to full speed in 15 mins ish. I'm on snap 100/50. My connection speed dropped to dial up a few months ago. I had no idea what was going on until the email from snap arrived saying I'd gone over. All this Netflix HULU streaming pushed me over for the first time. I've since moved to unlimited.

This happened to us right near the end of our monthly cycle thanks to watching all of the new season of Orange is the New Black. Coped for three whole days on dial-up speed! My reading of Snap's website is that any additional data or data packs one purchases are valid only for that current billing cycle - can someone please confirm if this reading is correct? Would be far more useful to be able to bank any unused data for future months, as per Slingshot (or at least as they did provide when we were with them).

mad01

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#1072060 22-Jun-2014 14:29

My reading of Snap's website is that any additional data or data packs one purchases are valid only for that current billing cycle - can someone please confirm if this reading is correct? Would be far more useful to be able to bank any unused data for future months, as per Slingshot (or at least as they did provide when we were with them).

Yes it does. I also got caught a couple of weeks ago.

I added 100GB datapac. It's now gone. You also have to make sure to 'deactivate' the add-on as my understanding is that if you don't, it will automatically add it every month.

hellonearthisman

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#1072069 22-Jun-2014 15:04

Totally needs to up the speed on the fibre vs adsl speeds when cap is used up. 128 kbps or 256kbps would be enough for services like voip to work reliably. The 64 kbps is a legacy speed left over from the bad old Telecom days.

fyscdaniel

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#1072715 23-Jun-2014 16:06

to be selfish i would not share my good experience of using Snap to others, simply because if there is more users on Snap then the speed/quality can be affected

mruane

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#1073269 24-Jun-2014 11:05

If the speed drop is to 64kb/s when you go over the limit, that would not be enough for a VOIP phone call (which usually needs about 85kb/s), so does the Snap provided voip phone just stop working when you run out if data?

Cheers Mike

hio77

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#1073275 24-Jun-2014 11:09

mruane: If the speed drop is to 64kb/s when you go over the limit, that would not be enough for a VOIP phone call (which usually needs about 85kb/s), so does the Snap provided voip phone just stop working when you run out if data?

Cheers Mike

ild assume the speedlimit is enforced after vitals, or the VOIP makes use of the CIR of UFB.

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mruane

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#1073285 24-Jun-2014 11:19

@hio77 - I know that with XNet once the speed drop was invoked (on an ADSL line) the phone just would not work until I topped up the account with more data to get the speed back. They were my only phone provider back then so it was a real issue. It would be good to know what Snap do in these cases because streaming fair sucks at your data plan!

wellygary

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#1073585 24-Jun-2014 17:19

Given that everyone who gets UFB is likley to pushed onto VOIP, it might be useful for ISPs to actually provide some QoS bandwidth to support that service once a cap is exceeded.

With ADSL you phone still worked even if you went over your cap, having you phone get cut of becuase you get throttled to 64kbs is fairly brutal...

timmmay

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#1073618 24-Jun-2014 18:10

We could probably answer the question with a 5 minute phone call to Snap...

jonathan18

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#1073667 24-Jun-2014 19:37

timmmay: We could probably answer the question with a 5 minute phone call to Snap...

How about this: when we were left with dialup speeds for three days, we continued to have a working phoneline (apart from the unrelated matter we found out about a few days later after complaining of calls not going through only to later find out someone had hacked into our Fritzbox and had been making tollcalls from our account!).

I mentioned this VOIP issue to the Snap call centre and they confirmed it would continue to work at the reduced speed, but didn't give me any technical explanation.

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