Slingshot lag/low speeds on ADSL2+ with exchange right outside my property.

Forums › Slingshot and CallPlus › Slingshot lag/low speeds on ADSL2+ with exchange right outside my property.

Natha

23 posts

Geek

Topic # 151186 16-Aug-2014 21:40

I'm a bit online gamer, so it is essential for me to have the fastest speed I can possibly get. Unfortunately for me Slingshot has only just recently been giving me low speeds where it struggles with a game/youtube at the same time, it use to be no problem at all, completely lag free.

I'm right outside my ADSL2+ exchange too, technician has looked at the line, no line issues present. Any opinions/help is appreciated. Thanks.

Please let me know if any further information is necessary.

PeterReader

5564 posts

Uber Geek
+1 received by user: 251

Trusted

Geekzone

Lifetime subscriber

Reply # 1109687 16-Aug-2014 21:40

One person supports this post

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

Flickky

297 posts

Ultimate Geek
+1 received by user: 160

Trusted

Reply # 1109709 16-Aug-2014 22:02

One person supports this post

1. Wouldn't latency be an issue for you rather than speed?
2. What is your speed and what are you expecting to get out of your line?
3. Please remember you're never going to be completely 100% lag free playing games online and living in NZ. Nothing irritates me more than kiwi gamers with unrealistic expectations about online gaming.

Lannah - find me on twitter.

michaelmurfy

Meow
8014 posts

Uber Geek
+1 received by user: 4006

Moderator

Trusted

Lifetime subscriber

Reply # 1109718 16-Aug-2014 22:57

One person supports this post

Do what PeterReader says please and also try Ethernet.

Also what kind of router do you have?

Michael Murphy | https://murfy.nz
A quick guide to picking the right ISP | The Router Guide | Community UniFi Cloud Controller | Ubiquiti Edgerouter Tutorial

hio77

'That VDSL Cat'
8890 posts

Uber Geek
+1 received by user: 1949

Trusted

Spark

Subscriber

Reply # 1109748 17-Aug-2014 01:01

as others have pointed out, complete peter readers questions, this will give us a baseline to comment on.

until then, it would be like walking into a mechanics and saying "my car is running slow".. there is just too many possible causes...

a technician can look at the line, "not find an issue" while there is actually still one.

you need to work out if your issues are with your physical DSL connection or something else.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.