Orcon Genius syncing to ONT at slow speed

Forums › Vocus (including Slingshot, Orcon, Flip, Stuff Fibre and CallPlus) › Orcon Genius syncing to ONT at slow speed

aros71

122 posts

Master Geek

#153640 3-Oct-2014 14:24

So I have a UFB Fibre connection at home with Orcon. I am on the 100 / 50 unlimited plan and it's great for working at home, running webinars, youtube-hungry teenagers, etc.

Speedtest result

Certainly can't complain about the speeds I'm seeing, except I have some weird behaviour.

I'm using the Orcon-supplied "Genius" router, which seems to be OK except for needing a restart now and then.

When I re-start it, strange thing happens: The speedtest stays around 95 mbps down, but drops to 10mbps up

If I either power-cycle the ONT at the same time as the router, or power the router down, disconnect the ethernet to the ONT, power up the router then plug the ethernet back into the ONT, the problem usually won't happen (but sometimes still does).

Yeah OK maybe I'm being a bit precious except that working from home the difference in speed becomes noticeable, shifting large files across VPNs etc. - this was why I sprung for the 100/50 connection in the first place.

Anyone else seeing this behaviour or got any thoughts?

<countdown to "get a FritzBox" in 5.... 4.... 3....> ??

PeterReader

5836 posts

Uber Geek

Trusted

Geekzone

Lifetime subscriber

#1146637 3-Oct-2014 14:24

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

aros71

122 posts

Master Geek

#1146648 3-Oct-2014 14:27

Dear Geekzone Robot

Your carefully worded reply relates to ADSL, but I am talking about UFB - different beastie.

You need to patch your database and download the latest updates (-:

ubergeeknz

3344 posts

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Vocus

#1146682 3-Oct-2014 15:11

Which router do you have? Is it the white one or the black one?

aros71

122 posts

Master Geek

#1146685 3-Oct-2014 15:13

ubergeeknz: Which router do you have? Is it the white one or the black one?

Black one. Didn't realise there was more than one type.

It seems to do its job well for the most part, all apart from this one issue.

ubergeeknz

3344 posts

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Vocus

#1146687 3-Oct-2014 15:16

Pretty sure they are meant to send out the white one for 100/50 UFB connections now. Can you PM me your account number or username, and I'll follow this up for you :)

aros71

122 posts

Master Geek

#1146712 3-Oct-2014 15:28

ubergeeknz: Pretty sure they are meant to send out the white one for 100/50 UFB connections now. Can you PM me your account number or username, and I'll follow this up for you :)

Sent - thanks for that. :)