[Snap] Anyone on Snap UFB in Auckland experiencing issues today 26th Nov?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] Anyone on Snap UFB in Auckland experiencing issues today 26th Nov?

gmball

578 posts

Ultimate Geek
+1 received by user: 302

#157293 26-Nov-2014 19:52

Anyone on a Snap UFB connection in Auckland experiencing severe slow down's today 26th Nov?

After a planned outage overnight, we don't seem to be able to achieve more than 4mbps down / 5mpbs up.

Tried various speed tests to different servers, but doesn't seem to improve things.

I'm thinking perhaps just a flow on from the outage overnight?

PeterReader

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#1183573 26-Nov-2014 19:52

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

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gmball

578 posts

Ultimate Geek
+1 received by user: 302

#1183586 26-Nov-2014 19:53

Sorry, should have mentioned we are on Snap's 100/20 UFB service and can normally obtain maximum line speeds to NZ speediest servers.

ChrisNZL

311 posts

Ultimate Geek
+1 received by user: 29

#1183591 26-Nov-2014 20:00

30/10 here, been fine all day.

Have you tried restarting your ONT, router, and computer?

Creator of Tallowmere. Working on Tallowmere 2.

gmball

578 posts

Ultimate Geek
+1 received by user: 302

#1183597 26-Nov-2014 20:02

ChrisNZL: 30/10 here, been fine all day.

Have you tried restarting your ONT, router, and computer?

I'll restart the ONT and Router and test again.

I hadn't restarted either as no settings had been changed at our end, by will restart now and see if things improve.

Thanks

Aredwood

3885 posts

Uber Geek
+1 received by user: 1749

#1183713 27-Nov-2014 00:47

Got almost line speed to Sydney

Depending on what the outage was, Snap might have terminated your PPP session on a different server than your usual one. Which can stuff your speeds. And a new PPP session can be necessary to get back onto the correct PPP server. In 1 of the Fritzbox menus there is a button to drop and then re establish your PPP session. (this trick is good if you are on VDSL, so you wont affect DLM). You can also do this by unplugging, then plugging back in the Ethernet cable between your router and the ONT.