[Snap] UFB speed - is this reasonable?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] UFB speed - is this reasonable?

dafman

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#166196 5-Mar-2015 16:49

Our business is in Wellington CBD and have recently been hooked up to UFB. I just did a speedtest.net and got 30 mbps down and 45 mbps up.

How does this compare? What should we reasonably expect?

thanks in advance

PeterReader

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#1251793 5-Mar-2015 16:49

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

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ubergeeknz

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Vocus

#1251805 5-Mar-2015 16:52

What plan did you sign up for? Generally you specify the speed when you sign up.

RalphFromSnap

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#1251810 5-Mar-2015 16:56

Hi there,

Have you talked to the snap team about this? If not, can you please pm your username or give us a call? You could have been given an incorrect profile.

Thanks

^MC

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Dynamic

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#1251813 5-Mar-2015 16:59

dafman: I just did a speedtest.net and got 30 mbps down and 45 mbps up.

Sounds a bit wonky to me! Of course test several times to different servers over a period of time to get a better picture than one test can give. After that, giving Snap a call might be worthwhile.

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

dafman

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#1251822 5-Mar-2015 17:06

RalphFromSnap: Hi there,

Have you talked to the snap team about this? If not, can you please pm your username or give us a call? You could have been given an incorrect profile.

Thanks

^MC

Thanks Ralph - the snap liaison was via our outsourced IT provider, so I will ask them to check configuration with Snap. However, before I ask them, I just wanted some ballpark feedback on UFB speed as I have no idea what to expect as reasonable? After all, the 30 mps down might be reasonable?

So, if any one could give me a broad brush speed range to expect in a normal operating environment?

Batman

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#1251826 5-Mar-2015 17:11

umm ... it's not tested on wifi is it?

what is the line speed

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RunningMan

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#1251827 5-Mar-2015 17:16

There isn't a normal range as such. You would normally expect to get very close to the speed plan you signed up for when testing to a local server over a wired (not wifi) connection

What speed plan you are on, we can't tell!

dafman

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#1251843 5-Mar-2015 17:30

I'm testing via ethernet, wireless disconnected. I didn't realise there were plan speed options, I assumed it was all as fast as the UFB could deliver. Anyway, I'll check with our IT company re plan speed as a logical first step. thanks for your feedback

dafman

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#1251844 5-Mar-2015 17:32

ps. Oops, and for the record - my post should not be interpreted as me being unhappy with Snap. I'm new to UFB, so just wanting to understand what my expectation should be.

RalphFromSnap

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#1251847 5-Mar-2015 17:41

Hi Dafman,

That is understandable. There are many different options available so it would pay to check as you've said. The speed's listed on the website are essentially what the line can go up to. There are a lot of factors that can affect what you actually get at the time (especially over wireless) which is why the others will have queried how you are testing. We do find that our users enjoy pretty close to those max speeds most of the time and you can see how others compare in the monthly true net reports here: https://www.truenet.co.nz/articles/january-2015-urban-broadband-report

Let us know if we can help :)

Thanks

^MC

Snap

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www.snap.net.nz

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Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator

Aredwood

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#1252915 7-Mar-2015 19:43

Any idea what router you are using on your connection? As there are some out there that are fine for ADSL or similar speed connections. But which don't have fast enough processors to handle UFB connections. I had the exact same problem when I first signed up with Snap. I used an old model Fritzbox. (7260 I think) And my connection maxed out at those same approx speeds. It was just a temporary problem until I figured out how to get my new at the time Edge Router Lite working on Snap UFB. And no that fritxbox was not a Snap supplied one.