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Topic # 175284 23-Jun-2015 19:50 Send private message

What is happening with the speed issues in Dunedin? Can't even get the SS website to load to check there. 
Both National and International are very slow. 

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  Reply # 1330182 23-Jun-2015 19:50 Send private message

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



75 posts

Master Geek
+1 received by user: 8

Subscriber

  Reply # 1330196 23-Jun-2015 20:03 Send private message

It's not just Slingshot, having major go slow on Orcon as well. Have heard from a few friends on different ISP's and types and they are all having issues.

 

 



51 posts

Master Geek
+1 received by user: 4

Vocus

  Reply # 1330206 23-Jun-2015 20:21 2 people support this post Send private message

Hi guys, there is a backhaul fault in Dunedin with traffic currently taking an alternate path. Engineers are on site investigating, we will revert back to primary backhaul as soon as possible.

51 posts

Master Geek
+1 received by user: 4

Vocus

  Reply # 1330278 23-Jun-2015 22:20 Send private message

Hi guys, good news: the issue was resolved at about 10pm. Was a fibre fault in the Dunedin exchange. Apologies for the disruption.

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