Slower on upgraded plan

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Slower on upgraded plan

MadEngineer

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#185689 1-Dec-2015 20:46

So, after a few days of being switched over to the new 100/20 plan, my speed has dropped from the initial speeds as expected (90Mbps+) down as per the result below:

*sadface*

You're not on Atlantis anymore, Duncan Idaho.

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#1438857 1-Dec-2015 20:46

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

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Jase2985

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#1438871 1-Dec-2015 21:08

are you connected by ethernet? have you power cycled the router and ONT?

corksta

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#1438872 1-Dec-2015 21:09

What were things like before the switch? Have you contacted Orcon?

Need a bit more information to be able to help!

MadEngineer

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#1438873 1-Dec-2015 21:10

yes, yes. fault is not with my gear.

I also notice that my data usage stopped on the 13th of last month.

Posted here first as this avenue has often been more fruitful ... of course I've since found that the helpdesk that can look after this for me is under a different 0800 #, and closes at 8pm.

There is no more info needed unless someone wants me to PM my account #. there is a fault that's not in my equipment. I was previously on the old plan, 30/10 which I was getting without fail.

You're not on Atlantis anymore, Duncan Idaho.

Jase2985

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#1438879 1-Dec-2015 21:17

but how do we know its not with your equipment? you may have overlooked stuff

why dont you just answer the questions?

what did orcon say when you called?

MadEngineer

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#1438882 1-Dec-2015 21:19

I've already answered the questions ... orcon said to call a different 0800 # to what's listed on their website during work hours.

(but thanks for you interest and help)

You're not on Atlantis anymore, Duncan Idaho.

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MadEngineer

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#1439230 2-Dec-2015 12:43

@ home during my lunch break ... hopefully it stays like this

You're not on Atlantis anymore, Duncan Idaho.

Jase2985

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#1439239 2-Dec-2015 12:53

what did you do?

MadEngineer

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#1439493 2-Dec-2015 20:41

Nothing. Starting to look like congestion however as it's slow again:

You're not on Atlantis anymore, Duncan Idaho.

MadEngineer

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#1440125 3-Dec-2015 19:49

Can someone tell "Terri" @ the orcon "account upgrade team" I told her so?

She said someone would call me back so I asked for a ticket as based on previous experience of this industry failing to keep promises I'm quite certain I won't get a call but no fault = no ticket, according to her.

Sure enough, no call back.

You're not on Atlantis anymore, Duncan Idaho.

MadEngineer

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#1440139 3-Dec-2015 20:22

was testing fine up to now. last test was around 7.30pm which game me an expected speed.

right now:

How can i get help for a fault that's occurring outside of the helpdesk hours?

You're not on Atlantis anymore, Duncan Idaho.

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MikeAqua

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#1440143 3-Dec-2015 20:26

You can't. That's the whole idea ...

Mike

PassiveFever81

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#1440167 3-Dec-2015 21:13

Had my upgrade from 30/10 to 100/20 today, was getting 75mb max even on wired devices...

Tonight how ever... Unbelievable. My 30/10 was rock solid regardless of time.

Edit: on the computer plugged in via gigabit it gets 18 down, 23 up. Same results on wifi also.

linw

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#1440173 3-Dec-2015 21:29

That's weird as my new 100/20 has been consistently 94/19. Just tested again.

jnimmo

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#1440179 3-Dec-2015 21:49

Is that your closest Speedtest server? Ping seems kind of high.
Sounds like possible congestion or fault at the handover but surely it wouldn't be that dramatic.

I wonder if there is like a trace they can run on your connection for 24 hours like they used to be able to do with ADSL

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