Slingshot Fibre constantly disconnecting & reconnecting every few seconds

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TruenoAE86

12 posts

Geek
+1 received by user: 1

Topic # 198829 24-Jul-2016 18:04

Hi all,

I need help on Slingshot Fibre connecting and disconnecting every few seconds.
Issue started just after 1am Thursday early morning.
I have tried to reboot and power off my router, and the ONT as well.

I do notice the optical light on ONT seem to blink in steady manner (like left/right car indicator), if I remember correctly it show solid green light.

I have called Helpdesk on Friday morning but when I followed up yesterday was told ETA 5 working days.

Anyone experienced this around Thursday and manage to get it sorted?

Thank you.

Below is log from my router.
----
Jul 24 04:27:36 ntp: start NTP update
Jul 24 04:27:36 miniupnpd[8785]: version 1.9 started
Jul 24 04:27:36 miniupnpd[8785]: HTTP listening on port 35104
Jul 24 04:27:36 miniupnpd[8785]: Listening for NAT-PMP/PCP traffic on port 5351
Jul 24 04:27:46 pppd[497]: Connected to 84:26:2b:63:b9:71 via interface vlan10
Jul 24 04:27:46 pppd[497]: Connect: ppp0 <--> vlan10
Jul 24 04:27:46 pppd[497]: PAP authentication succeeded
Jul 24 04:27:46 pppd[497]: peer from calling number 84:26:2B:63:B9:71 authorized
Jul 24 04:27:46 pppd[497]: local IP address 101.98.48.16
Jul 24 04:27:46 pppd[497]: remote IP address 101.98.0.94
Jul 24 04:27:46 pppd[497]: primary DNS address 202.180.64.10
Jul 24 04:27:46 pppd[497]: secondary DNS address 202.180.64.11
Jul 24 04:27:46 rc_service: ip-up 8801:notify_rc start_firewall
Jul 24 04:27:47 start_nat_rules: apply the nat_rules(/tmp/nat_rules_ppp0_vlan10)!
Jul 24 04:27:47 wan: finish adding multi routes
Jul 24 04:27:47 rc_service: ip-up 8801:notify_rc stop_upnp
Jul 24 04:27:47 rc_service: waitting "start_firewall" via ip-up ...
Jul 24 04:27:48 rc_service: ip-up 8801:notify_rc start_upnp
Jul 24 04:27:48 rc_service: waitting "stop_upnp" via ip-up ...
Jul 24 04:27:48 miniupnpd[8785]: shutting down MiniUPnPd
Jul 24 04:27:48 WAN Connection: WAN was restored.
Jul 24 04:27:49 pppd[497]: Connection terminated.
Jul 24 04:27:49 ntp: start NTP update
Jul 24 04:27:49 pppd[497]: Modem hangup
Jul 24 04:27:49 miniupnpd[8843]: version 1.9 started
Jul 24 04:27:50 miniupnpd[8843]: HTTP listening on port 45470
Jul 24 04:27:50 miniupnpd[8843]: Listening for NAT-PMP/PCP traffic on port 5351
Jul 24 04:27:53 WAN Connection: Fail to connect with some issues.
Jul 24 04:27:53 DualWAN: skip single wan wan_led_control - WANRED off
Jul 24 04:27:53 stop_nat_rules: apply the redirect_rules!

pulsta

98 posts

Master Geek
+1 received by user: 3

Reply # 1604775 5-Aug-2016 08:54

I've been experiencing the exact same thing since around 12am yesterday (04/08) - I'm on the phone with support now and there's nothing obvious at their end so they're going to send out a new modem....hmm my ASUS RT-AC68U is completely fine thanks! but I'll try anything I guess.

Did you resolve this? if so any tips?

Cheers!

pulsta

98 posts

Master Geek
+1 received by user: 3

Reply # 1605059 5-Aug-2016 15:02

Fixed my issue by setting "Enable VPN + DHCP Connection" to "No"

tripp

2960 posts

Uber Geek
+1 received by user: 749

Trusted

Lifetime subscriber

Reply # 1605097 5-Aug-2016 16:28

Oh thank god i was not the only one.

Same router as well, think default is on.

When i was working with slingshot they did do something on their side that keep the connection up for 24 hours but then had the issue again. After that I reset the router and i was just flicking things on and off to see what happen, I must have flicked that.

I did test out a nf4v which also still had the same issue so could be something on both sides maybe.

TruenoAE86

12 posts

Geek
+1 received by user: 1

Reply # 1610380 11-Aug-2016 23:06

Hi guys, sorry for late reply. Has been busy at work and hardly got chance to login.

Initially the L2 Slingshot called back to ask me put back old router, I did try that and the connection seem stable (no connect/disconnect) however the connection is much much slower with the modem supplied. So I tried to troubleshoot again with my Asus router.

I managed to resolve the issue by re-enter my username and password and the connect/disconnect issue resolved (I'm still puzzled though as why that resolve the issue).

Hope this may help other?