Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

3 posts

Wannabe Geek

# 201378 16-Aug-2016 13:53
Send private message

Hi, here's my problem.


For the last few days I've been unable to access the Slingshot homepage.  Pretty much just the homepage, and the help pages, and the visibill site.  The page connection times out on every one with the "The server at is taking too long to respond" message.


However, when I connect through a foreign proxy, I can access these pages no problem.


This happens on all browsers and devices on the home network (i.e. Slingshot mobile app).  Resetting router has no effect.  I don't have any viruses or anything, at least I've never heard of one that only blocks you from your ISP's homepage.


It's almost as if the page is being blocked for my IP and my IP alone.  It's like Slingshot hates me or something.


The internet works fine otherwise.  Except for - Youtube.  The site loads, but videos most often do not, not without substantial delay. This happened at the same time.


If anyone has any ideas, I'm open to them.  I'm guessing it might help to have my IP changed?


Anyway, thanks for listening. 





Create new topic
2979 posts

Uber Geek

  # 1612496 16-Aug-2016 13:59
Send private message

Checked at work (on Callplus), loads quickly.




What DNS servers are you using?



Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

3 posts

Wannabe Geek

  # 1612499 16-Aug-2016 14:11
Send private message

Thanks for the reply.


I did try changing DNS when it first happened, as I thought that might be responsible.  However I was using Slingshot's default DNS anyway ( and 11) so they really shouldn't have been the culprit!


No luck though. 




2979 posts

Uber Geek

  # 1612571 16-Aug-2016 16:31
Send private message

I guess you need to log a support call with Slingshot then. Seems a bit odd alright.

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

3 posts

Wannabe Geek

  # 1616630 24-Aug-2016 09:17
Send private message

If anyone's interested, this situation has finally been resolved.


I called Slingshot a week ago and managed to get their call centre to escalate the matter to a support request.  I haven't heard anything since then.  Today, the connection with the Slingshot homepage spontaneously re-established itself.  Youtube and other Google sites also connect immediately, rather than after five minutes.


Having done nothing on this end, other than run a million tests, this would appear to confirm that the fault was with Slingshot.  Probably they've flicked a switch down somewhere that was meant to be up.  But how would you know?  They don't tell you anything.  And if they've left me a message on their webmail, I'll never get it, because that's never let me log in from the beginning.  Despite having sent them an email about it.  Which they didn't answer.


So for all I know the problem will re-occur at any moment.


Pretty sure I'll move to another ISP as soon as my contract runs out.  I know I was an idiot for going with the McDonalds of ISPs in the first place, but I took a calculated risk due to the cheaper cost.  Today I learned: Never prioritise price over quality.



Create new topic

Twitter and LinkedIn »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Microsoft New Zealand Partner Awards results
Posted 18-Oct-2019 10:18

Logitech introduces new Made for Google keyboard and mouse devices
Posted 16-Oct-2019 13:36

MATTR launches to accelerate decentralised identity
Posted 16-Oct-2019 10:28

Vodafone X-Squad powers up for customers
Posted 16-Oct-2019 08:15

D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31

Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29

Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24

Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59

Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07

Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02

Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41

Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36

2degrees Reaches Milestone of 100,000 Broadband Customers
Posted 1-Oct-2019 09:17

Nokia 1 Plus available in New Zealand from 2nd October
Posted 30-Sep-2019 17:46

Ola integrates Apple Pay as payment method in New Zealand
Posted 25-Sep-2019 09:51

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.