Faulty new VDSL connection - what maybe the cause?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Faulty new VDSL connection - what maybe the cause?

taless

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#205262 6-Nov-2016 00:46

Hi there, I've recently moved to a property, as a new owner. From speaking to the previous owner, I am sure that there was ADSL.

As it will take quite a while to install Fibre, 2degrees and I decided to have an interim copper connection (get ADSL/VDSL installed, then upgrade to Fibre). Interestingly, 2degrees told me there was only VDSL (no ADSL), and reassured me that Chorus says I have VDSL, so we went for that. (Spark also gives me VDSL/Fibre when searching online, Voyager only gives me ADSL/Fibre).

I got the usual Text message saying that my connection is now up & running (there was no technician visits). However, upon plugging in my Fritzbox, the Phone/DSL keeps on flashing.

Having spoken to 2degrees, they now booked a timeslot for Chorus to fix my issue, and suggested a visit to my property will be necessary. They also gave me the usual "if there is a fault on my side there may be a charge of $295", which makes me worried - do I have any wiring issues? It can't be right, as the previous owner has ADSL ok?

Having searched and read multiple forum posts, my questions are:

1. What do you think is the likely problem here?

2. I only have 3 phone jacks in the property, I have tried all 3 and all didn't work.

3. Was it because no Master Filter was installed?

All I really wanted is an interim connection of some sort (can be ADSL), until Fibre is installed. What would you suggest?

Thanks so much for your advice guys :)

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#1664450 6-Nov-2016 04:57

Check out the 500+ other threads on the same subject

1) Post xDSL line stats from modem
2) Get a master filter installed

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scottjpalmer

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#1664474 6-Nov-2016 08:30

Find the demarc (where the line from the street joins the house wiring, usually a little white box on the outside of the house) and connect your modem at that point (disconnect house wiring, crimp on a plug) . If it works, house wiring is your problem otherwise it's for Chorus.

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#1664478 6-Nov-2016 08:48

Is it a Naked or Clothed connection?

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taless

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#1664517 6-Nov-2016 11:26

Thank you guys. It is a naked VDSL.

I found a white box with Telecom embossed on it. At the bottom part, there is a 'pipe' joined to it. That box is sealed with screws. Is this something I should unscrew and open up? Will I see a RJ12 or RJ45 in there?

Thanks!

froob

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#1664518 6-Nov-2016 11:32

No, you won't see either. You will see some wires joined together with gel crimps. Here's a random thread from this site with some photos of an example: http://www.geekzone.co.nz/forums.asp?forumid=49&topicid=112494

You will want to be confident in what you are doing before you start changing things around in the ETP box.

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#1664528 6-Nov-2016 12:08

taless:

Hi there, I've recently moved to a property, as a new owner. From speaking to the previous owner, I am sure that there was ADSL.

<snip>

IF the previous owner had ADSL AND IF a master filter is already installed, AND IF you have multiple telephone jackpoints, then you may find that only one of these connects to VDSL.

Have you tried connecting your modem to all of the jackpoints?

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overkill

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#1664584 6-Nov-2016 15:07

If you have another line cord floating around from one of your now obsolete landline phones, change it out from the white one that the Fritzbox comes with, you might just get BB before a technician comes out. I deal with DSL faults every day and at present go to an average of x2 a week where the line cord has been the problem with a batch of Fritzboxes. The pins seem to be countersunk a little too much and when "clicked" into place, do not make contact with the the pins in the jackpoint.

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RunningMan

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#1664606 6-Nov-2016 16:28

overkill: [snip] The pins seem to be countersunk a little too much and when "clicked" into place, do not make contact with the the pins in the jackpoint.

Similar thing happens when an RJ11 is plugged into a RJ45 - pins get bent, connection becomes unreliable.

hio77

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#1664644 6-Nov-2016 18:46

overkill: If you have another line cord floating around from one of your now obsolete landline phones, change it out from the white one that the Fritzbox comes with, you might just get BB before a technician comes out. I deal with DSL faults every day and at present go to an average of x2 a week where the line cord has been the problem with a batch of Fritzboxes. The pins seem to be countersunk a little too much and when "clicked" into place, do not make contact with the the pins in the jackpoint.

I must make comment here, Please don't recommend people do this! its a beautiful device after all.

fritzbox has a rj45 port for a reason, jamming any old phone cord in there certainly may work but it will also likely bend the pins in the firtz too..

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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

overkill

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#1664668 6-Nov-2016 20:08

RunningMan:
overkill: [snip] The pins seem to be countersunk a little too much and when "clicked" into place, do not make contact with the the pins in the jackpoint.

Similar thing happens when an RJ11 is plugged into a RJ45 - pins get bent, connection becomes unreliable.

Yep you are right, but if it gets their internet going, excellent. If it doesn't, it was worth the try.

"Setting the Standard in Quality and Commitment"

overkill

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#1664672 6-Nov-2016 20:11

hio77:
overkill: If you have another line cord floating around from one of your now obsolete landline phones, change it out from the white one that the Fritzbox comes with, you might just get BB before a technician comes out. I deal with DSL faults every day and at present go to an average of x2 a week where the line cord has been the problem with a batch of Fritzboxes. The pins seem to be countersunk a little too much and when "clicked" into place, do not make contact with the the pins in the jackpoint.

I must make comment here, Please don't recommend people do this! its a beautiful device after all.

fritzbox has a rj45 port for a reason, jamming any old phone cord in there certainly may work but it will also likely bend the pins in the firtz too..

If it gets their internet going, excellent they can then contact their service provider for a replacement. If it bends the outside pins, can you tell me what they are used for for future reference of this router?

"Setting the Standard in Quality and Commitment"

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RunningMan

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#1664675 6-Nov-2016 20:21

overkill:
Yep you are right, but if it gets their internet going, excellent. If it doesn't, it was worth the try.

But if the $3 cable causes permanent damage to the $300 router, not so excellent. Much better to use the correct connectors, not just whatever is laying around.

RunningMan

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#1664676 6-Nov-2016 20:26

overkill:
If it gets their internet going, excellent they can then contact their service provider for a replacement. If it bends the outside pins, can you tell me what they are used for for future reference of this router?

The Fritz devices can take xDSL and POTS signals on different pins of that connector simultaneously, once the pins are damaged, you no longer have this functionality.

hio77

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#1664678 6-Nov-2016 20:31

overkill:
hio77:

overkill: If you have another line cord floating around from one of your now obsolete landline phones, change it out from the white one that the Fritzbox comes with, you might just get BB before a technician comes out. I deal with DSL faults every day and at present go to an average of x2 a week where the line cord has been the problem with a batch of Fritzboxes. The pins seem to be countersunk a little too much and when "clicked" into place, do not make contact with the the pins in the jackpoint.

I must make comment here, Please don't recommend people do this! its a beautiful device after all.

fritzbox has a rj45 port for a reason, jamming any old phone cord in there certainly may work but it will also likely bend the pins in the firtz too..

If it gets their internet going, excellent they can then contact their service provider for a replacement. If it bends the outside pins, can you tell me what they are used for for future reference of this router?

That is an expensive way to 'test'.. Not to mention i'm sure the provider wouldn't be that happy to replace it because you rammed the wrong thing into the hole!

DSL is default, on the two inner pins, Pots is accepted on the next set and then all ISDN It's actually rather useful, although not 100% functional for a NZ line (particularly with CID, breaking all devices on the loop too) nor did snap themselves teleperment this feature when bringing fritz's in.

RunningMan:

overkill:
If it gets their internet going, excellent they can then contact their service provider for a replacement. If it bends the outside pins, can you tell me what they are used for for future reference of this router?

The Fritz devices can take xDSL and POTS signals on different pins of that connector simultaneously, once the pins are damaged, you no longer have this functionality.

Not to mention the horrible cases i have seen on cables being jammed on an angle or the sorts where the contacts are not correctly aligning..

'working' and actually being used as intended are totally different cases, the later should always be the case! afterall, who's fault is it when the connection doesnt work? can guarantee first blame will be the ISP not the cable shoved in there on an angle causing loose contacts!

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

overkill

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#1664681 6-Nov-2016 20:52

hio77:
overkill:
hio77:

overkill: If you have another line cord floating around from one of your now obsolete landline phones, change it out from the white one that the Fritzbox comes with, you might just get BB before a technician comes out. I deal with DSL faults every day and at present go to an average of x2 a week where the line cord has been the problem with a batch of Fritzboxes. The pins seem to be countersunk a little too much and when "clicked" into place, do not make contact with the the pins in the jackpoint.

I must make comment here, Please don't recommend people do this! its a beautiful device after all.

fritzbox has a rj45 port for a reason, jamming any old phone cord in there certainly may work but it will also likely bend the pins in the firtz too..

If it gets their internet going, excellent they can then contact their service provider for a replacement. If it bends the outside pins, can you tell me what they are used for for future reference of this router?

That is an expensive way to 'test'.. Not to mention i'm sure the provider wouldn't be that happy to replace it because you rammed the wrong thing into the hole!

DSL is default, on the two inner pins, Pots is accepted on the next set and then all ISDN It's actually rather useful, although not 100% functional for a NZ line (particularly with CID, breaking all devices on the loop too) nor did snap themselves teleperment this feature when bringing fritz's in.

RunningMan:

overkill:
If it gets their internet going, excellent they can then contact their service provider for a replacement. If it bends the outside pins, can you tell me what they are used for for future reference of this router?

The Fritz devices can take xDSL and POTS signals on different pins of that connector simultaneously, once the pins are damaged, you no longer have this functionality.

Not to mention the horrible cases i have seen on cables being jammed on an angle or the sorts where the contacts are not correctly aligning..

'working' and actually being used as intended are totally different cases, the later should always be the case! afterall, who's fault is it when the connection doesnt work? can guarantee first blame will be the ISP not the cable shoved in there on an angle causing loose contacts!

I see your point, but it also the lesser of two evils for me than advise anyone who has not worked on the Chorus network to "open up the ETP and play with the wires", if it proves in from the POE and the wiring has been "bodged" inside the ETP, this guy could face a significant charge. Once that PDR goes through to Chorus, who knows what the amount of $$$ will be charged, $25.30 odd per quarter of an hour and the visit fee can add up. Against plugging another (albeit wrong type) cable that if installed straight won't damage the only pins that actually will EVER be used.

"Setting the Standard in Quality and Commitment"

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