Problems straming Internet radio station on 2degrees, again

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Problems straming Internet radio station on 2degrees, again

doobre

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#320096 6-Jul-2025 00:28

After running through a few hoops when changing from a 2D business acc to a 2D residential acc (VLAN setup by Tuatahi > CGNAT > static IP) now I find that my old problem of streaming from internet radio stations has returned.

It was sorted out more than a year ago, and has only now reared its ugly head. But I am forewarned now thanks to all the mucking around that took place last time.

Basically any net station that I stream is interrupted and fails the rebuffering at anytime during the day, most often evenings/nights.

If I have two diff stations running at the same time, both will fail the rebuffering at the same time, but the 4G data stream of the same station on my phone, will continue uninterrupted.
The log from LMS server shows 'no answer' to the http request and also 'nothing to play', even though it had been playing happily all the day. (log link below)
At the same time streaming of YT and SkyTv box are uninterrupted.
The issue is repeatable by starting a torrent download, even at a low bitrate such as 100KiBs.

For me this shows that even though the residential acc with a static IP claims to be the same as the business acc, it is not.

When 2D took over MyR they kept the business connections on the same MyR setup, only changing to a diff setup for residential.

Ironically, I changed over to try and save a few $$ but that has really bitten me in the B**.

Anyone?!

cheers CD

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#3390137 6-Jul-2025 04:04

Have you logged a fault ticket with 2degrees?

doobre

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#3390151 6-Jul-2025 09:32

Hi there, I figure the best plan is to request 2D to put me back to where I was before, I’m waiting for their responce.

cheers CD

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#3390152 6-Jul-2025 09:34

No the best plan is to get a fault ticket logged with 2degrees and get the issue resolved

quickymart

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#3390153 6-Jul-2025 09:39

I thought in the last thread it was due to your own setup causing issues?

https://www.geekzone.co.nz/forums.asp?forumid=81&topicid=311247&page_no=3#3181878

doobre

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#3390207 6-Jul-2025 10:02

quickymart:

I thought in the last thread it was due to your own setup causing issues?

https://www.geekzone.co.nz/forums.asp?forumid=81&topicid=311247&page_no=3#3181878

yep that was causing it back then. I didn’t think about trying anything else when the symptom went away.

Since then my business has closed and the remote connection for any clients has long gone (hence the attempt to save a few $$).

Everything was working fine for over a year until the recent swap.

Since that nas is out of the picture, i just found that I can repeat the same symptom by starting a torrent download. Not even at full bandwidth.

Neither MyR or 2D had any resolution before, so doubt they have now.

i am not a IT pro, but it “feels” to me like there is less importance given to http streaming on the new 2D setup, than the previous MyR setup. And me trying to stream and download constantly at the same time is asking too much.

just my 2cents

cheers CD

doobre

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#3390208 6-Jul-2025 10:05

Linux:

No the best plan is to get a fault ticket logged with 2degrees and get the issue resolved

I do hear you, but… since MyR and 2D had no solution before, at least I can go back to a setup that did work.

However, since my previous tests didn’t involve simultaneous streaming and downloading from my side at the same time, it may give 2D more info to work with.

But the radio stations still fail the rebuffering without any downloading happening, all the same.

I have emailed them already and waiting on their responce.

cheers CD

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RunningMan

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#3390214 6-Jul-2025 10:35

doobre: i just found that I can repeat the same symptom by starting a torrent download. Not even at full bandwidth.

Sounds like your media player isn't maintaining an open connection to the source; probably requesting 30-60s chunks of audio then closing the connection. With torrents running they will eat up all the available ports when going through NAT (probably at the CG-NAT level in your case given the recent move) leaving the next thing wanting a connection to have to wait.

Try reducing the maximum number of connections in your torrent software.

Goosey

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#3390217 6-Jul-2025 10:47

What’s your wiring like?

I saw somewhere you have 4 switches, how are you using these?

Is there three ports on the router, so a switch on each, where is the 4th switch? (Are you by any chance daisy chaining them)?

doobre

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#3390222 6-Jul-2025 11:20

Goosey:

What’s your wiring like?

I saw somewhere you have 4 switches, how are you using these?

Is there three ports on the router, so a switch on each, where is the 4th switch? (Are you by any chance daisy chaining them)?

hi there, everything is simplified now. Just one PC directly cat5 to the router port.

2/4 switches are now inactive, but they are again cabled directly to the router ports individually.

the only thing that has changed between having and not having the failed rebuffering is the connection with 2D. Business to residential. Just last week.

cheers CD

Goosey

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#3391229 6-Jul-2025 12:47

Ok, so what’s the new plan speed?

What’s sort of router do you have? (I ask because you say you have 6 ports in use, so it doesn’t sound like a consumer grade / ISP router)…

doobre

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#3391232 6-Jul-2025 13:03

Goosey:

Ok, so what’s the new plan speed?

What’s sort of router do you have? (I ask because you say you have 6 ports in use, so it doesn’t sound like a consumer grade / ISP router)…

it’s the same speed connection as with the business acc 900/500.

i still use the original MyR router, technicolour, it has four ports. when I was running my business it had everything connected, but now I’m using only three ports.

Main PC that has all the media servers SW and daily usage, powered on 24/7. One switch on another port, going to Appletv and home theatre stuff. Another switch for the NAS’s on the third router port.

And that reduced setup has not changed for a long time, and was not changed when I swapped from the bus acc to the residential acc.

hope that clarifies

cheers CD

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michaelmurfy

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#3391233 6-Jul-2025 13:22

doobre:

i still use the original MyR router, technicolour, it has four ports. when I was running my business it had everything connected, but now I’m using only three ports.

It's sounding more and more like a router issue to me. Got another router you can test with?

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doobre

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#3391234 6-Jul-2025 13:29

michaelmurfy:

doobre:

i still use the original MyR router, technicolour, it has four ports. when I was running my business it had everything connected, but now I’m using only three ports.

It's sounding more and more like a router issue to me. Got another router you can test with?

yep, I’ll try the one that was sent out by 2D when they took over the service from MyR. It’s not AC1600 like the MyR one, but I see the reason to try a diff router.

thanks for your input

cheers CD

UPDATE - the 2D router has a UK power plug hahahaha

Goosey

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#3391242 6-Jul-2025 16:14

Why would a NZ ISP send you a router with a non NZ plug.

Do you think you have mixed them up, in the period of time I.e. the original power adapter is still laying around somewhere…

doobre

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#3391243 6-Jul-2025 16:14

well knock me down with a feather, that seems to be the answer.

Took a while to get it set up to work, but so far looks very good.

Tried the stations while consecutively downloading a torrent (4K movie, shhhh) a linux OS iso and streaming to my family. Not a hint of a buffer or pause in any stream.

Now, just need to set up all the others attached bits.

Q. to get the new router (tp-link N750) to recognise my connection with its in built 'quick setup' I had to select the auto detect mode, rather than the "Static IP" option, which is what I have. I found that using the static IP would say it had connected but it there was no internet access. When I chose the auto mode it recognised my connection as "WAN type = PPPoE Russia" (see attached) - is that significant or a problem in the making??

Michael thank you, thanks to you, I hope this has been licked.

cheers to everyone's help/advice, now and earlier.

cheers CD

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