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arthurhh

99 posts

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#78714 6-Mar-2011 19:41
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Okay who is the Govt. Minister responsible for Kordia/Orcon.

Would love to know, got a reasonable brief written over my issues since August last year of lack of performance.
My connection today was down to less than Dial Up Speed and all the tests and everything else has been done.
Orcon have just put it in the Too Hard Basket with oh dear well if we loose him its just one customer.

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nickb800
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  #446101 6-Mar-2011 20:22
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That would be the minister of state owned enterprises, Simon Power; and finance minister Bill English.

Thats one of the least constructive ways to address your issues, and doomed to fail. I would recommend contacting them publicly via twitter, thats worked for me in the past with Slingshot.
But if you do end up sending the ministers a letter, then Im sure GZ would love to see the reply!

If it turns out to be a Chorus issue then I can give you my Dad's address, he does have shares in Telecom so may be able to help /sarcasm

johnr
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  #446103 6-Mar-2011 20:27
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Don't go down that path

Just change provider there are plenty more in the market place

 
 
 
 


quentinreade
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Vocus

  #446186 7-Mar-2011 09:09
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@arthurhh Can you please email/ message me details/ a ticket number so that we can investigate?
Thanks,




Head of Communications
Vocus NZ


arthurhh

99 posts

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  #446195 7-Mar-2011 09:28
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Despite dealing with some senior people at Orcon no result has been achieved, and that only leaves two options, both of which I intend to follow up on.

The minister is indeed a last resort step but that is where I am at.

As a customer of over a decade of Orcons I am hesistant to drop them, I just want to get back to what I was reliably recieving at this address for several years before August and for which I paid them well, now I get dial up speeds when I want to use the net and pay the same.

Talkiet
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  #446196 7-Mar-2011 09:32
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arthurhh: Despite dealing with some senior people at Orcon no result has been achieved, and that only leaves two options, both of which I intend to follow up on.

The minister is indeed a last resort step but that is where I am at.

As a customer of over a decade of Orcons I am hesistant to drop them, I just want to get back to what I was reliably recieving at this address for several years before August and for which I paid them well, now I get dial up speeds when I want to use the net and pay the same.


Please read the first post here:

http://www.geekzone.co.nz/forums.asp?forumid=49&topicid=78340

And come back confirming whether you REALLY are getting dialup speeds.

Cheers - N




--

 

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.


arthurhh

99 posts

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  #446199 7-Mar-2011 09:55
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Talkiet:
arthurhh: Despite dealing with some senior people at Orcon no result has been achieved, and that only leaves two options, both of which I intend to follow up on.

The minister is indeed a last resort step but that is where I am at.

As a customer of over a decade of Orcons I am hesistant to drop them, I just want to get back to what I was reliably recieving at this address for several years before August and for which I paid them well, now I get dial up speeds when I want to use the net and pay the same.


Please read the first post here:

http://www.geekzone.co.nz/forums.asp?forumid=49&topicid=78340

And come back confirming whether you REALLY are getting dialup speeds.

Cheers - N


I started on BBS systems Half Duplex 300 Baud, been there done that, Been on the net for longer than a lot of the commentors here have been alive, started with a Gateway account via KC BBS.

I am a Technical Specialist with the IT division of one of NZ's largest private companies. I manage Network infrstructure for a large area of the North Island in this role.

So yes thank you for your fine comment but I am getting speeds below 64k down :)

BTW my line reports when tested line speed capability of 18M and 780k and I am only getting single digit percentage of that.

Talkiet
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  #446202 7-Mar-2011 10:02
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arthurhh: [snip]
BTW my line reports when tested line speed capability of 18M and 780k and I am only getting single digit percentage of that.


Heh - fair enough... I must then chastise you (a little) for not providing more details... I apologise if they have been in other threads.

Does an NZ based speedtest give the same results? (ie UNDER 64kbps). Try http://speedtest.telecom.co.nz/

Is it at all times of day, or is the speed noticably better during offpeak hours (ie. not 3pm-midnight)

Is it all protocols?

If you are consistently getting under 64kbps, regardless of protocol and time of day, for national and international traffic then you should be screaming at Orcon.

Cheers - N




--

 

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.


 
 
 
 


arthurhh

99 posts

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  #446208 7-Mar-2011 10:09
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Talkiet:
arthurhh: [snip]
BTW my line reports when tested line speed capability of 18M and 780k and I am only getting single digit percentage of that.


Heh - fair enough... I must then chastise you (a little) for not providing more details... I apologise if they have been in other threads.

Does an NZ based speedtest give the same results? (ie UNDER 64kbps). Try http://speedtest.telecom.co.nz/

Is it at all times of day, or is the speed noticably better during offpeak hours (ie. not 3pm-midnight)

Is it all protocols?

If you are consistently getting under 64kbps, regardless of protocol and time of day, for national and international traffic then you should be screaming at Orcon.

Cheers - N


Not quite, but for instance from 9am Sunday to 1am Monday that was the performance being gained, using testing methods as defined by Orcons Techs. I do get some better results like today after 9am but that will be gone by about 3pm. Yes it is peak demand, but it has only been occuring (noticibly so) since August prior to that it was fine peak and off peak with hardly any difference.

I have not provided many details in here as it is not my intention to debate with Orcon via this forum. Also forums are usually negatively orientated more so than Positively.

Ragnor
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  #446220 7-Mar-2011 10:43
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Looks like someone from Orcon has already posted asking your to contact them, give that a go.

Otherwise, Kordia/Orcon is a member of the TDR - this is your next option if you have exhausted all normal options via the helpdesk:

http://tdr.org.nz/



arthurhh

99 posts

Master Geek


  #446353 7-Mar-2011 16:34
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Ragnor: Looks like someone from Orcon has already posted asking your to contact them, give that a go.

Otherwise, Kordia/Orcon is a member of the TDR - this is your next option if you have exhausted all normal options via the helpdesk:

http://tdr.org.nz/




Have contacted them, left voice mail got a PM saying will be intouch blah blah still waiting!

snnet
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  #446405 7-Mar-2011 19:13
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Follow TDR up during their business hours. 

Going to a minister over this is highly unlikely to resolve anything. I'm sure they will refer you to the company involved.  SOE don't roam the corridors of the companies they own.

Kyanar
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  #446425 7-Mar-2011 19:49
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arthurhh: The minister is indeed a last resort step but that is where I am at.


No, it's really not a step at all.  Like any major shareholder, the government isn't going to get involved in day to day operations of the companies it owns.  That's why the companies have a board of directors.  What you're proposing is akin to complaining to Susan Brazil that you didn't like the service at a Shell station, just because she's a shareholder of a company that owns the company that owns the company that owns the company that owns the company that owns the company that owns the company that owns Greenstone Energy which owns the stations.  It won't achieve you anything, apart from maybe a sharp reply to use the proper channels to complain.  If you're really into escalating way beyond what's appropriate for what ultimately is not that big of a deal, a better approach would be to contact the directors, and politely state your issue.

Beavis
89 posts

Master Geek


  #446440 7-Mar-2011 20:38
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I don't know why people put themselves thru. hoops with their service providers. Just get a $30 domain name, sign up for Free Google apps which will host your email for you. Then you are no longer a slave to your ISP. This is what I have done after my ISP put me into the "too hard bin". And really, who can blame them. They are there to make money, not friends. I would say it will save them money If you just go away!

Cool 

arthurhh

99 posts

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  #446472 7-Mar-2011 21:59
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Beavis: I don't know why people put themselves thru. hoops with their service providers. Just get a $30 domain name, sign up for Free Google apps which will host your email for you. Then you are no longer a slave to your ISP. This is what I have done after my ISP put me into the "too hard bin". And really, who can blame them. They are there to make money, not friends. I would say it will save them money If you just go away!

Cool 


I have quite a number of domains, I also have my own network with all the apps I need for my activities. this is more of a case of staying with a provider who has in the past always done a good job and who's T&C I like etc.

BTW I also have a couple of hosted servers in the states and while I could dump Orcon it does present a hassle value doing so.

arthurhh

99 posts

Master Geek


  #447108 9-Mar-2011 22:08
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An Update.

Well the question seems to have prompted the people to actually do something like communicate directly to me. That has happened in the past but then suddenly they just disappear of the radar as other things overtake them.

They tell me that they now have some local POPs and that Telecom are not the main backhaul provider anymore (All this appears to have happend in the 4 days that have expired since my first post) I am testing and hope to see an improvement, but am noit holding my breath.

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