Dish TV aerialBox T2200 Official Discussion

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43 posts

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#1611691 15-Aug-2016 08:55

Bug (V1.30)

Multi-part (not series) programs not recorded

Not sure if "multi-part programs" is the correct terminology, so here is an example.

Use the EPG/guide button on the remote to bring up the Freeview guide.

Go to Sat 20 Aug 2016 with channel = Prime

Select program 00:30 Road to Rio and press the red button to set up a recording

When asked to record series select "No"

The display will now show the following four programs set to record once

00:30 Rio on Prime [R]

06:00 Good Morning Rio [R]

09:30 Rio on Prime [R]

12:30 Rio on Prime [R]

Canceling the the recording for any one of these programs cancels them all. This is what I am calling a multi-part recording

The bug is that in this case only "00:30 Rio on Prime" will be recorded. After the event, a message appears in the schedule "Looking repeat event" with event type "Single"

Elgin

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#1611723 15-Aug-2016 09:47

Bug (V1.30)

Extended info for a recorded program that you are playing back, is wrong after a new program starts recording.

The recorded list (library) is episode mode with most recent recording at the top of the list.

Extended info appears if you press the info button twice during play back. It contains a description of the recorded program.

If a new recording starts while you are watching an item from the recorded library, the position of all the recordings in the library change (move down) and the wrong extended information is now displayed for recording that you are playing back.

joshhill96

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#1611771 15-Aug-2016 10:53

Elgin:

Bug (V1.30)

Multi-part (not series) programs not recorded

Not sure if "multi-part programs" is the correct terminology, so here is an example.

Use the EPG/guide button on the remote to bring up the Freeview guide.

Go to Sat 20 Aug 2016 with channel = Prime

Select program 00:30 Road to Rio and press the red button to set up a recording

When asked to record series select "No"

The display will now show the following four programs set to record once

00:30 Rio on Prime [R]

06:00 Good Morning Rio [R]

09:30 Rio on Prime [R]

12:30 Rio on Prime [R]

Canceling the the recording for any one of these programs cancels them all. This is what I am calling a multi-part recording

The bug is that in this case only "00:30 Rio on Prime" will be recorded. After the event, a message appears in the schedule "Looking repeat event" with event type "Single"

This is something you will need to talk to SKY TV about as they release the data on the EPG to Freeview, unfortunately we are unable to do much about how listings are set as they contain a unique code in which the PVR understands what to record.

Formerly worked at iStore NZ (Rest in Peace), Sky Network Television, Freeview, Apple, Spark New Zealand Trading Limited, DISH TV Technologies.

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Elgin

43 posts

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#1612270 16-Aug-2016 00:20

joshhill96:

Elgin:

Bug (V1.30)

Multi-part (not series) programs not recorded

Not sure if "multi-part programs" is the correct terminology, so here is an example.

Use the EPG/guide button on the remote to bring up the Freeview guide.

Go to Sat 20 Aug 2016 with channel = Prime

Select program 00:30 Road to Rio and press the red button to set up a recording

When asked to record series select "No"

The display will now show the following four programs set to record once

00:30 Rio on Prime [R]

06:00 Good Morning Rio [R]

09:30 Rio on Prime [R]

12:30 Rio on Prime [R]

Canceling the the recording for any one of these programs cancels them all. This is what I am calling a multi-part recording

The bug is that in this case only "00:30 Rio on Prime" will be recorded. After the event, a message appears in the schedule "Looking repeat event" with event type "Single"

This is something you will need to talk to SKY TV about as they release the data on the EPG to Freeview, unfortunately we are unable to do much about how listings are set as they contain a unique code in which the PVR understands what to record.

A similar thing happens when a program is interrupted by the live lotto draw on a Saturday night. As this is clearly a possible recording scenario, I think that you need to look into why the PVR is not handling it correctly, rather than blaming the broadcaster! If multiple EPG entries are linked, why can't each have an entry in the list of scheduled recordings? At the moment only the first entry is added to the list, so that is the only one that gets recorded.

mondograss

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+1 received by user: 6

#1612289 16-Aug-2016 07:17

Yes I reported a problem whereby any program that is interrupted by the lotto draw gets recorded at the regular time and again at the +1 time. Even if it's only in the schedule once and removing it and readding it doesn't help.

surfwatch

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#1612375 16-Aug-2016 11:01

Hello, I have installed the T2200, I am not complaining, but just wanted to be thoroughly familiar with the unit and its capabilities. In the library all of my recordings are automatically locked. Dish TV suggests that I reboot to the default, which I am happy to do and no doubt will fix the problem. However is there a setting change to do this, or how did I get to do this at all. Probably as a result of the lock, everyting I do requires me to input my password. Unlock, delete, enter library, play library. Very time consuming. Any ideas where the setting is that I have changed.

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joshhill96

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#1612461 16-Aug-2016 13:31

mondograss: Yes I reported a problem whereby any program that is interrupted by the lotto draw gets recorded at the regular time and again at the +1 time. Even if it's only in the schedule once and removing it and readding it doesn't help.

Hi mondograss

Recording faults were fixed in this latest firmware version v1.30 please make sure that your device is updated.

Thanks

Formerly worked at iStore NZ (Rest in Peace), Sky Network Television, Freeview, Apple, Spark New Zealand Trading Limited, DISH TV Technologies.

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joshhill96

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#1612478 16-Aug-2016 13:46

surfwatch:

Hello, I have installed the T2200, I am not complaining, but just wanted to be thoroughly familiar with the unit and its capabilities. In the library all of my recordings are automatically locked. Dish TV suggests that I reboot to the default, which I am happy to do and no doubt will fix the problem. However is there a setting change to do this, or how did I get to do this at all. Probably as a result of the lock, everyting I do requires me to input my password. Unlock, delete, enter library, play library. Very time consuming. Any ideas where the setting is that I have changed.

To Factory Reset simply head to Installation > Factory Reset Enter in your PIN code then the unit will reset all settings and rescan for the channels. You will need to go back to the EPG and book your shows again. Recorded content will not be erased.

Formerly worked at iStore NZ (Rest in Peace), Sky Network Television, Freeview, Apple, Spark New Zealand Trading Limited, DISH TV Technologies.

Travel Geek: Brazil, Chile, New Caledonia, United States, Fiji, Vanuatu, Australia, Cook Islands

Elgin

43 posts

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+1 received by user: 9

#1614165 19-Aug-2016 10:23

Josh,

With the one year anniversary of the release of the T2200 coming up on the 1st September, can you tell us when the recording rewind function will be working? It seem like this is function is fundamental to the operation of a PVR and should have been working from the start.

Jase2985

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#1614442 19-Aug-2016 16:11

the only issue i have with rewinding is the picture sometimes freezes, but it definitely rewinds faster than 2x

Elgin

43 posts

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#1615532 22-Aug-2016 10:26

For me, rewinding a recording consistently locks up video playback. This video illustrates the problem in detail...

https://db.tt/QwMmP0l0

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Jimmy22

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#1615569 22-Aug-2016 10:47

"This video contains content from International Olympic Committee, who has blocked it on copyright grounds. "

lol , oh well give it a crack on some local content i guess where sky isn't watching .

What you are describing is what used to happen before updates occurred in my experience. I checked the recording around Lotto on the weekend and it no longer doubles up the recording FYI Josh.

A factory reset is still highly recommended to attempt to fix this

Elgin

43 posts

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+1 received by user: 9

#1615584 22-Aug-2016 10:56

Try the new link above...

Tried a factory reset. It does not fix these problems.

Jimmy22

377 posts

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#1615611 22-Aug-2016 11:20

cools, that video is 702 Mb ! Perhaps lower the quality .

I think you should send your T2200 in for a factory overhaul , its not normal given you are running V1.30

for the record i dont run live pause and it seems to take the overhead off the unit and get acceptable general use.

joshhill96

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#1615760 22-Aug-2016 13:23

Elgin:

For me, rewinding a recording consistently locks up video playback. This video illustrates the problem in detail...

https://db.tt/QwMmP0l0

Thanks for sending this through, our team has confirmed that this issue will be fixed in the next software update (Details TBC on day)

Formerly worked at iStore NZ (Rest in Peace), Sky Network Television, Freeview, Apple, Spark New Zealand Trading Limited, DISH TV Technologies.

Travel Geek: Brazil, Chile, New Caledonia, United States, Fiji, Vanuatu, Australia, Cook Islands

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