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156 posts

Master Geek


# 146694 26-May-2014 15:00

Hi Team,

 

 

I'm the manager of a small helpdesk and I'm looking for a tool/application to physically track when devices are handed into my staff. I need something simple to use, and in effect it would be something that tracks when something is received and then when it is signed out to the user.

 

 

At present devices come in for break fix/updates etc. and they get put into a central storage area. From there technicians work on the device and then email the users to collect it. Ideally I'd like to associate devices with technicians while they are working on them until such point as a user collects them.

 

 

Our ticketing system does not have any real way to track assets, and we do have SCCM so I'm not after a software agent or anything. Its more the offline devices. Does anyone have any experience with something that would fit the bill?

 

 


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5 posts

Wannabe Geek


  # 1056911 30-May-2014 22:49
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Hi there maybe something simple like a label printer, either hand held or connected to a pc at your customer service desk.

Presumably your ticketing system has unique numbers for each ticket?
All you need to do is print the ticket number and stick it to the device(s).
Add a note to the ticket mentioning the item, add another note when collected again.

Make sure to use stickers that can be removed easily.

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