Anyone had experience with ScreenConnect?

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woodson

232 posts

Master Geek

#165746 19-Feb-2015 11:38

I just wondered if anyone has used the remote support software ScreenConnect? If so, is it any good? It's considerably cheaper than the alternatives (Teamviewer, Log Me In, GoToAssist etc), and I wonder if this is due to lesser quality?

Any opinions/experiences would be great.

ArcticSilver

729 posts

Ultimate Geek

#1242220 19-Feb-2015 11:46

I use it extensively throughout my business and I can assure you it is very good. You will not regret going with it.

woodson

232 posts

Master Geek

#1242233 19-Feb-2015 11:54

Thanks for that endorsement. I take it you don't work for them? ;-P

dan

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#1242237 19-Feb-2015 12:01

I set this up for a customer various staff to be able to control all there retail stores as a much more cost effective solution to teamviewer etc (teamviewer is what i use for my customers)

screenconnect is really good overall never causes a issue.

networkn

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#1242244 19-Feb-2015 12:08

We use it extensively in our business and it's amazing. Honestly and without reservation the best money I have spent for the longest time. They were just bought by Labtech Software (RMM Package) and it integrates nicely. I wouldn't have the slightest hesitation in the product. I am unsure how development and support will be affected by the acquisition as we deal with LT as well and theirs is not as quick or good as SC was.

woodson

232 posts

Master Geek

#1242247 19-Feb-2015 12:18

Many thanks for all the opinions and ringing endorsements, guys! :)

networkn

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#1242252 19-Feb-2015 12:22

woodson: Many thanks for all the opinions and ringing endorsements, guys! :)

It's almost entirely customizable and also there is a "toolbox" which when you play with that, will make your eyes pop out of your head.

ArcticSilver

729 posts

Ultimate Geek

#1242253 19-Feb-2015 12:24

woodson: Thanks for that endorsement. I take it you don't work for them? ;-P

Haha no I do not. I use it for remote access to my clients (businesses) in my IT company.

As others have said, absolutely no regrets here I just hope this acquisition doesn't change things too much.

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Dynamic

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#1242256 19-Feb-2015 12:28

Has anyone integrated ScreenConnect with Naverisk?

I'm just wondering whether SC is installed from the Naverisk console or whether it has to be separately installed on the client computer manually first. I'm hearing good things about SC but am wary of having ANOTHER bit of software auto-start on client computers.

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woodson

232 posts

Master Geek

#1242258 19-Feb-2015 12:39

As I understand it, SC is a web app. so no software install needed?

networkn

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#1242268 19-Feb-2015 12:52

Dynamic: Has anyone integrated ScreenConnect with Naverisk?

I'm just wondering whether SC is installed from the Naverisk console or whether it has to be separately installed on the client computer manually first. I'm hearing good things about SC but am wary of having ANOTHER bit of software auto-start on client computers.

I've never done it, however they list it as their preferred option, a quick call to support would have you sorted I imagine.

SC Client is incredibly lightweight, very very occasionally on machines that are otherwise flaky the process uses more cpu or something, but in 500 pc's maybe 1 or 2 a month.

CYaBro

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#1242295 19-Feb-2015 13:30

We also use it as our remote support software, for ad-hoc support and unattended servers etc.
Works great and they are very good with support when it is needed.

I have fully customised the client side so they see our logo and name etc in the software rather than the default ScreenConnect stuff.

That reminds me I need to upgrade to V5 as it has some nice new features. :)

Opinions are my own and not the views of my employer.

raytaylor

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#1242695 19-Feb-2015 23:38

We use it for probably 10 support sessions a day.

Much better than teamviewer.
With teamviewer, we used to run into problems where a client would be running some practice management software or business application.
SAM comes to mind - its a popular program that vehicle mechanics use for running their business. There was a few weeks where we were running a new version while they hadnt purchased the new version, or installed the new listener on their clients machines.

And you cannot have different versions running at once.

It became a nightmare asking customers to find the SAM teamviewer in the task tray, close it and then open ours.

So we switched to screen connect and never looked back.
Its so much better than teamviewer - though teamviewer does have three features SC is missing.
1) Better file transfer. There is a better file transfer function in teamviewer.
2) Teamviewer has a temporary screen resolution function and puts the screen resolution back when the session ends.
3) Teamviewer doesnt require you to self host, but thats not an issue for us.

So we got the domain screenconnect.co.nz because its easy to pronounce over the phone and set up a little support site.
teamviewer sounds like teenviewer, teanspewer, teammower, what? Oh you made a spelling mistake.

Everyone can spell www . screen connect, one word, no spaces, .co.nz

SC allows you to build a client installer. We simply made a one click installer that loads itself onto anything.
You can make an installer that puts the machine into a certain group, and automatically names itself.
Or you can make an installer on the fly.

We also use the temporary session function - though this has become a little more difficult to use especially in chrome and firefox when customers dont know how to use the download manager.
Internet explorer is so much simpler because it asks if you want to just run the download.

Also screenconnect now shows a picture of what to click on - customers click on the picture and not what its showing them down the bottom of the screen.

When it gets real bad with some people, we just email them a zip with an installer we build on the fly.

So SC has a few fixes it needs to make with chrome or firefox. Most people are fine connecting to a session, but if your dealing with some super-meatware then getting them to find the internet explorer icon is the best advice I can give.

So anyhow as a rural ISP, using screenconnect saves thousands of kilometres of driving each year.
And our sister company finds supporting business and general residential clients super easy now.

Team viewer was good, but the version incompatibilities were creating too many headaches now that every business management software writer uses it - and I know some are still using version 5 because they dont want to pay the $800 each year to upgrade it.

Ray Taylor

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1101

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#1243051 20-Feb-2015 13:55

raytaylor:
So we got the domain screenconnect.co.nz because its easy to pronounce over the phone and set up a little support site.
teamviewer sounds like teenviewer, teanspewer, teammower, what? Oh you made a spelling mistake.

Ah yes
Ive had a client end up on a dodgy web-site by their miss-spelling Teamviewer