Galaxy Note 7 Announcement and Owners' Thread

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1 post

Wannabe Geek

#1638924 22-Sep-2016 18:30

Having some difficulty extracting a straight answer out of Noel Leemings as to where my replacement is at. First they say contact Samsung who will let you know, Samsung say contact Noel Leemings

Finally got hold of someone at Noel Leemings after being on that merry go round for a while who stated they just dont know and maybe by end of next week. Happy that they can see I am getting a replacement but not that happy that no one knows when.

Anyone else waiting for a replacement from a non -telco and having trouble

marmel

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#1638948 22-Sep-2016 19:19

I went to the Spark store where I dropped off my phone the day after the recall only to be told they don't have a phone for me because they are saving them for their own customers and didn't know when they would have more stock. Pretty hacked off really I wouldn't of bothered waiting three weeks if I knew this and would of kept the phone until they definitely had stock. Unfortunately if you purchased online direct from Spark it appears you are a second class citizen as far as the Spark stores are concerned.

I also got told I had to hand in the micro SD when I returned the phone, it appears that wasn't true either as the new ones don't come with an SD, you have to get hold of Spark again and they will post one out.

Geektastic

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#1638968 22-Sep-2016 20:02

I wonder if Samsung will offer the card (or the VR headset I think some channels offered) to new purchasers to encourage new sales?

ibuksh

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#1638988 22-Sep-2016 20:32

marmel: I went to the Spark store where I dropped off my phone the day after the recall only to be told they don't have a phone for me because they are saving them for their own customers and didn't know when they would have more stock. Pretty hacked off really I wouldn't of bothered waiting three weeks if I knew this and would of kept the phone until they definitely had stock. Unfortunately if you purchased online direct from Spark it appears you are a second class citizen as far as the Spark stores are concerned.

I also got told I had to hand in the micro SD when I returned the phone, it appears that wasn't true either as the new ones don't come with an SD, you have to get hold of Spark again and they will post one out.

On Facebook Samsung have said that the new handsets will come with the microsd

marmel

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#1638990 22-Sep-2016 20:35

ibuksh:
marmel: I went to the Spark store where I dropped off my phone the day after the recall only to be told they don't have a phone for me because they are saving them for their own customers and didn't know when they would have more stock. Pretty hacked off really I wouldn't of bothered waiting three weeks if I knew this and would of kept the phone until they definitely had stock. Unfortunately if you purchased online direct from Spark it appears you are a second class citizen as far as the Spark stores are concerned.

I also got told I had to hand in the micro SD when I returned the phone, it appears that wasn't true either as the new ones don't come with an SD, you have to get hold of Spark again and they will post one out.

On Facebook Samsung have said that the new handsets will come with the microsd

The spark facebook page is saying the don't come with the SD and you have to contact them to get one posted?

DaveB

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#1639014 22-Sep-2016 21:14

Geektastic: I wonder if Samsung will offer the card (or the VR headset I think some channels offered) to new purchasers to encourage new sales?

I suspect you will see some interesting market incentives. Samsung have thrown so much in to the Galaxy 7 range this year, and, having set the bar way ahead of anything else currently available at this smart phone level, there is way too much at stake NOT to do anything.

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tripp

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#1639022 22-Sep-2016 21:30

yes will be interesting to see the extras that they will give away now.

Lets hope it's a gear s3 and telco account credit :) Then I might go and get one

Geektastic

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#1639030 22-Sep-2016 21:49

tripp:

yes will be interesting to see the extras that they will give away now.

Lets hope it's a gear s3 and telco account credit :) Then I might go and get one

Here's hoping. That S3 looks nice.

eracode

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#1639131 23-Sep-2016 06:55

Hey Presto! Woke my phone this morning and the new 'green battery icons' update has been automagically installed.

Sometimes I just sit and think. Other times I just sit.

ibuksh

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#1639191 23-Sep-2016 09:08

eracode:

Hey Presto! Woke my phone this morning and the new 'green battery icons' update has been automagically installed.

Lucky you

We haven't received our phone yet...

Geektastic

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#1639195 23-Sep-2016 09:16

eracode:

Hey Presto! Woke my phone this morning and the new 'green battery icons' update has been automagically installed.

Almost like having a phone that runs iOS then....!

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eracode

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#1639206 23-Sep-2016 09:31

Geektastic:

eracode:

Hey Presto! Woke my phone this morning and the new 'green battery icons' update has been automagically installed.

Almost like having a phone that runs iOS then....!

... but without the hiss. Runs as quiet as a quiet-thing.

Sometimes I just sit and think. Other times I just sit.

xcon

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#1639362 23-Sep-2016 12:48

The original Note7 was purchased via the Samsung website, the "yours to keep" J5 was received 2 weeks ago, with a pre-piad courier bag for the returnable Note7

Returned the original Note7 back to Samsung (hanset only) ,kept the original charger and headphone for the Note7

Just received the replacement Note7 :)

VKoil

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#1639365 23-Sep-2016 12:51

xcon:

The original Note7 was purchased via the Samsung website, the "yours to keep" J5 was received 2 weeks ago, with a pre-piad courier bag for the returnable Note7

Returned the original Note7 back to Samsung (hanset only) ,kept the original charger and headphone for the Note7

Just received the replacement Note7 :)

Were you contacted by Samsung before receiving your new phone?

Also, the new Note 7 you received - did you just receive the handset or all the accessories meaning you now have doubles of the accessories?

xcon

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#1639372 23-Sep-2016 12:56

VKoil:

xcon:

The original Note7 was purchased via the Samsung website, the "yours to keep" J5 was received 2 weeks ago, with a pre-piad courier bag for the returnable Note7

Returned the original Note7 back to Samsung (hanset only) ,kept the original charger and headphone for the Note7

Just received the replacement Note7 :)

Were you contacted by Samsung before receiving your new phone?

Also, the new Note 7 you received - did you just receive the handset or all the accessories meaning you now have doubles of the accessories?

No contact was made by Samsung since sending back the original N7, the replacemnt just turned up today with the Courier

The replacement came in the black Note7 box, i'm guessing it has a charger and headphone inside (i won't know till i get home ,it my wife's phone)

Sorry, i will confirm later

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