Alcatel One Touch 993 - need a battery

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Meez

111 posts

Master Geek

#136799 9-Dec-2013 13:15

I signed up with two degrees in Feb and got the above phone on a two year contract, but the battery isn't well and I tried to get another one. I've been told that they are no longer available. I've looked online and on Trade Me, nothing. Can anyone suggest a place to find one?

mrgsm021

1538 posts

Uber Geek
+1 received by user: 310

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#948024 9-Dec-2013 13:30

You'd probably need to look at getting one from overseas, ebay maybe??

jonovw

85 posts

Master Geek
+1 received by user: 11

#948025 9-Dec-2013 13:32

yeah have a look on ebay. I found one for about $20 NZ shipped

Acer Chromebook C720, Nexus 7 2013, Moto G

qraider

374 posts

Ultimate Geek
+1 received by user: 10

#948248 9-Dec-2013 18:02

Send it away to be repaired ?

Current Phone:
- Android: Samsung SM-G900F Galaxy S5 (XT)
- Win Phone 8: Samsung ATIV S (XT)

Current Tablet:

- Acer Iconia 7" Android Tablet

Twitter: qraider

Meez

111 posts

Master Geek

#948259 9-Dec-2013 18:45

2 degrees said they only cover batteries for 6 months, so if it dies I'm stuck with the contract. Yet another reason I will never deal with them again once the contract is finished.

However, I went to the NZ page on Facebook for Alcatel and they asked for my postal address as they may be able to help me out! :D

Thank you for your suggestions. Merry Christmas.

richms

29097 posts

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+1 received by user: 10206

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Lifetime subscriber

#948301 9-Dec-2013 21:10

Remind 2 degrees of their obligation to provide spare parts as requred by the CGA, or another remedy for the phone no longer performing.

Richard rich.ms

qraider

374 posts

Ultimate Geek
+1 received by user: 10

#948652 10-Dec-2013 12:51

richms: Remind 2 degrees of their obligation to provide spare parts as requred by the CGA, or another remedy for the phone no longer performing.

^ This
Plus doesn't the handset have a warranty? That should cover any faults I would have thought, especially since without a battery it is no longer fit for purpose ...

Good luck with Alcatel, hopefully they'll sort it out.

Current Phone:
- Android: Samsung SM-G900F Galaxy S5 (XT)
- Win Phone 8: Samsung ATIV S (XT)

Current Tablet:

- Acer Iconia 7" Android Tablet

Twitter: qraider

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Meez

111 posts

Master Geek

#950567 11-Dec-2013 18:18

Hows this for quick? I got a note in my letter box today to say there was a delivery for me from Alcatel! They have found a battery. :D

qraider

374 posts

Ultimate Geek
+1 received by user: 10

#950929 12-Dec-2013 12:19

Meez: Hows this for quick? I got a note in my letter box today to say there was a delivery for me from Alcatel! They have found a battery. :D

Excellent!

Big + to Alcatel

Current Phone:
- Android: Samsung SM-G900F Galaxy S5 (XT)
- Win Phone 8: Samsung ATIV S (XT)

Current Tablet:

- Acer Iconia 7" Android Tablet

Twitter: qraider