So one of my engineers 7 month old galaxy S7 shat itself on the 11th of January,
He tried a few factory resets, but they were unsuccessful, as it was a boot loop issue.
He took it back to PBTech who sent it away and immediately came back and said it was rooted and that it wasn't covered by warranty and it needed to have the PBA replaced, which they could do for $900.
I went in with him next time to argue the point and also provide an excerpt from our MDM solution which as part of picking up company emails on BYOD devices is pushed through mail policy, that shows that the phone was not rooted prior to it having its fault.
Now I can understand people thinking "oh maybe your engineer tried to root the phone after the last MDM sync" - however, I'm quite confident he didn't because I was playing Rocket League online in a team with him when the phone died.
so even after providing the screen shot from the MDM - They've said that samsung have refused the repair and that he needs to escalate with Samsung;
I'm arguing that PBTech need to Refund or Replace the phone (the timeframe for a timely repair is already over) however PBTech are refusing - which means we'll have to go to disputes tribunal.
I have seen and heard of cases in earlier Samsung phones that certain hardware faults would trip the Knox root detection bit, and I imagine the PBA failing would potentially cause this.
However my thinking is that even if the phone _was_ rooted, the fact it is a hardware fault makes whether or not its rooted more or less irrelevant.
anyone else had issues with S7's?