Google Pixel XL issue

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KillerHulk

321 posts

Ultimate Geek
+1 received by user: 23

# 213897 18-Apr-2017 08:34

Hi,

i own a google pixel xl which is a great phone.

But recently having problems with it.

When i or someone calls , they are not able to hear me while i can hear them crystal clear.

Mic Problem ?!!?

Guess so !!!!

FYI: never dropped the phone or wet on rain or anything.

Anyone else Experiencing the problem ???

I Eat Dumbbells for Breakfast

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# 1767605 19-Apr-2017 22:10

Sadly a very common Pixel XL issue, bad solder joint on the mic. Return for a replacement.

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KillerHulk

321 posts

Ultimate Geek
+1 received by user: 23

# 1767691 20-Apr-2017 08:35

you mean replacement for a new one or repaired ?

Still under warranty, bought from pbtech

I Eat Dumbbells for Breakfast

muppet

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# 1767695 20-Apr-2017 08:45

Well discuss with PB Tech.

KillerHulk

321 posts

Ultimate Geek
+1 received by user: 23

# 1773244 1-May-2017 10:14

Finally handed over to pbtech for repair.

2 weeks is just along time......

I Eat Dumbbells for Breakfast

muppet

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# 1773246 1-May-2017 10:15

KillerHulk:

Finally handed over to pbtech for repair.

2 weeks is just along time......

Yea, I'm keeping my Nexus 6 close at hand in case something happens with my Pixel.

Because the repair time will be painful I'm sure. Touch wood I don't need it, and here's hoping yours is repaired/replaced quickly.

KillerHulk

321 posts

Ultimate Geek
+1 received by user: 23

# 1773250 1-May-2017 10:27

Yea i hope so too.

Plus i did not get a courtesy phone coz i did not had pbtech care or something..

But i have my old samsung , which uses bigger sim, so i will have to buy bigger one for now, and when my pixel returns, i will have to get mini sim again...

Cant we have both sim at a time so something (but only 1 in use) ?

I Eat Dumbbells for Breakfast

muppet

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# 1773295 1-May-2017 11:04

You can't have 2 SIMs, no.

Just buy a SIM Adapter Kit, don't piss around getting different SIMs.

KillerHulk

321 posts

Ultimate Geek
+1 received by user: 23

# 1773319 1-May-2017 11:23

muppet:

You can't have 2 SIMs, no.

Just buy a SIM Adapter Kit, don't piss around getting different SIMs.

oh that helps.. Thanks mate...

I Eat Dumbbells for Breakfast

ignishin

87 posts

Master Geek
+1 received by user: 1

# 1774370 2-May-2017 16:20

Don't expect fast turnarounds or stellar customer care when dealing with PBTech. They're usually the cheapest for a reason.

KillerHulk

321 posts

Ultimate Geek
+1 received by user: 23

# 1779428 11-May-2017 09:28

ok.. gave the phone to repair about week ago, and i just got a confirmation yesterday that my phone is done.

So picked it up yesterday.

Started my phone and bam !!! same problem still exist.

pbtech didn't do Sh*t..

I Eat Dumbbells for Breakfast

KillerHulk

321 posts

Ultimate Geek
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# 1779429 11-May-2017 09:30

One more question...

Can i just change the phone ?

I mean: give this phone and get another one, may be same new one from pbtech....

I Eat Dumbbells for Breakfast

muppet

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# 1779431 11-May-2017 09:32

One person supports this post

KillerHulk:

One more question...

Can i just change the phone ?

I mean: give this phone and get another one, may be same new one from pbtech....

Why are you asking us? We're not PBTech :-)

tehgerbil

531 posts

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# 1779474 11-May-2017 10:56

Yes, you've got a substantial failure on the product, and have provided the store an opportunity to remedy it, which they failed.

You now have recourse for either a replacement, or a refund.

If they deny (and I've heard PBtech can be difficult) then you have several options - CAB,and MBIE.

KillerHulk

321 posts

Ultimate Geek
+1 received by user: 23

# 1779479 11-May-2017 11:13

oh thanks !!!

just had a call from pbtech, they said i will have to give my phone to check and then they will see what needs to be done.

I told them, that i already went through this process..

he then said, he still needs to see about the problem and then will finalize the next step ,

I Eat Dumbbells for Breakfast

NikT

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# 1779819 11-May-2017 18:51

KillerHulk:

oh thanks !!!

just had a call from pbtech, they said i will have to give my phone to check and then they will see what needs to be done.

I told them, that i already went through this process..

he then said, he still needs to see about the problem and then will finalize the next step ,

Hey mate,

Drop a line through to the team at customer.service@pbtech.co.nz with the details - they're across this thread and keeping an eye out for your email. They'll sort you out.

Product Manager @ PB Tech

https://pbtech.co.nz/smartphones

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