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60 posts

Master Geek
+1 received by user: 22

Topic # 222676 23-Aug-2017 11:54
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Hi All,


Recently purchased a new Nokia 6 phone for the wife from Parallel Imports.


We have a Spark pre-pay sim with the $19 Value Pack (with Spotify included).


For some reason the phone will make calls but isn't connecting to the cell network when out and about for mobile data.


Anyone have any idea what the issue may be?


The phone is running "stock" Android 7.1.1

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5394 posts

Uber Geek
+1 received by user: 366


  Reply # 1851172 23-Aug-2017 11:59
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Spark’s mobile network settings

Find out from your phone's user guide where to enter the following settings in your phone.

Connect your mobile to the internet or set up tethering

Leave the username and password fields blank.
APN: Internet.

Set up photo and video messages (MMS)

Leave username and password fields blank.
APN: Internet.
MMS proxy:
MMS port: 80
MMS secure Port: 8080
MMS max message size: 614400

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'That VDSL Cat'
6680 posts

Uber Geek
+1 received by user: 1267


  Reply # 1851180 23-Aug-2017 12:05
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Specs look good for the network, just be aware imported phones can have iffy experience on the network.




i'd double check your APN settings past this, very likely that will be your issue.

#include <std_disclaimer>


Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


1546 posts

Uber Geek
+1 received by user: 84

  Reply # 1851768 24-Aug-2017 10:38
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Ensure you have country code set for NZ.

60 posts

Master Geek
+1 received by user: 22

  Reply # 1851776 24-Aug-2017 11:00
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Thanks guys,


I'll have a fiddle around with the wife's phone this evening and see if I figure out what's going on. 

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