Netflix streaming issue 2014-05-24

Forums › Online streaming services › Netflix streaming issue 2014-05-24

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4 posts

Wannabe Geek
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#1055435 28-May-2014 20:24

Tried this again just now and can play via UK Netflix fine, both on Apple TV and the MacBook Air. Quality seems unaffected. Still unable to connect to USA Netflix though. Connecting over Vodafone Cable 50.

Giggs

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Ultimate Geek
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#1055439 28-May-2014 20:32

All good here as well with Telecom. As others have said it was great to see the level of co-operation to get things resolved.

I hope Vodafone subscribers get things sorted soon.

MrJonathanNZ

54 posts

Master Geek
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#1055440 28-May-2014 20:35

Have tried it with media hint and chrome (with telecom) and I am still getting the issue.
How easy is unotelly to use (for someone with very little know how) and which is the best pack?

dejadeadnz

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#1055446 28-May-2014 20:43

mjb125b: I have to say I am a very disappointed Vodafone customer at this stage, especially considering how quickly the problem was resolved by Telecom. It appears that Vodafone could fix the problem but are choosing not to.
They may be somewhat compromised commercially due to their relationship with Sky TV but this really is about fixing an issue.

IME, VF pretty much has always had the worst customer service amongst the big ISPs. Their choosing to make no comments isn't a big issue, since we now know this is an issue that can be fairly easily fixed and with plausible deniability that it is not merely to help Netflixers. What's concerning is all that ducking and diving by VF everywhere (i.e. the posts on VF Community remaining where their reps continue to maintain that this issue has nothing to do with them). We are definitely moving off VF as soon as our contract is up if they don't fix this issue. It's a last straw really, especially after the recent pathetically long wait times to speak with their people when they inevitably get things wrong and the general lack of concern for customers.

wasabi2k

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#1055482 28-May-2014 21:24

Telecom VDSL + Getflix all good now.

Jordan2004

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Geek
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#1055490 28-May-2014 21:40

On Telecom ADSL2+ 120gb unmetered due to Tivo and using UnoTellyDNS.

Seems to be working but not 100%. If I play a video that I haven't played before it works.

If I stop the video and try that same video again it will give me an error saying that it cant play the video at this moment. If I try play the video 2 more times in a row it eventually plays perfectly.

Odd. But yea, definitely an improvement over the past few days.

Big thanks to UnoTelly, Unblock-US and Telecom :)

I hope Telecom manage to get it working 100% like the way it was before soon.

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Glassboy

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#1055511 28-May-2014 22:00

Lurch: Even though our connection is working again (be it by luck or not) after reading the posts made by Tim/John on the Vodafone forums and then Vodafone editing the posts I think I'll start looking for another ISP.

The response from Telecom and Bigpipe on here was amazing and puts Telecom in a different light.

I've been with Vodafone for 3 or 4 years now, a shame I have another 4 months left of my current contract. I'm not sure legally I can get out of the contract with them. So will have to wait as the disconnection fee is too much for me to pay at the moment.

Bigpipe looks like the answer to me.

I would say to Vodafone that as they are not willing to provide a service that fit for purpose that in accordance with the Consumer Guarantees Act you expect them to release you from your contract without penalty.

Lurch

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#1055525 28-May-2014 22:18

Glassboy:

I would say to Vodafone that as they are not willing to provide a service that fit for purpose that in accordance with the Consumer Guarantees Act you expect them to release you from your contract without penalty.

Will give it a go, just have a bad taste in my mouth over the customer service attitude being displayed of late. But don't want to get stung $199 either.

dejadeadnz

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#1055526 28-May-2014 22:19

Glassboy:
Lurch: Even though our connection is working again (be it by luck or not) after reading the posts made by Tim/John on the Vodafone forums and then Vodafone editing the posts I think I'll start looking for another ISP.

The response from Telecom and Bigpipe on here was amazing and puts Telecom in a different light.

I've been with Vodafone for 3 or 4 years now, a shame I have another 4 months left of my current contract. I'm not sure legally I can get out of the contract with them. So will have to wait as the disconnection fee is too much for me to pay at the moment.

Bigpipe looks like the answer to me.

I would say to Vodafone that as they are not willing to provide a service that fit for purpose that in accordance with the Consumer Guarantees Act you expect them to release you from your contract without penalty.

Sounds good in theory but may not work. VF never represented that you can use Netflix and seeing that people in NZ are using it contrary to its licensing terms, I would think a Disputes Tribunal referee may not accept that argument. The law in theory wouldn't say something is unfit for its purpose merely because you can't get access to what you aren't supposed to have access to anyway. Not that I like this argument but being a lawyer, I really think this is what you'll likely be met with.

To be honest, VF should just come to the party like everyone else has. It's not that difficult and people shouldn't have to resort to legal arguments. Still, VF's attitude to customer service and how poor it is can be easily discerned by anyone who cares to look at their FB page, for example. For how long have they promised that call wait times will be reduced?

Item

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#1055527 28-May-2014 22:21

Dlownz: hey everyone ive been reading these forums since Saturday watching everyone nut out a solution and waiting eagerly for a fix.
Apparently its virtually fixed for everyone but I have tried and its still not working for me Im with slingshot global mode vdsl.
Is anyone with slingshot global mode having success without the use of unotelly or unblockUS

Tested ours tonight for the first time in a few days and all appears to be working fine with US netflix under Global mode.

freitasm

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#1055528 28-May-2014 22:21

dejadeadnz:
Glassboy:
Lurch: Even though our connection is working again (be it by luck or not) after reading the posts made by Tim/John on the Vodafone forums and then Vodafone editing the posts I think I'll start looking for another ISP.

The response from Telecom and Bigpipe on here was amazing and puts Telecom in a different light.

I've been with Vodafone for 3 or 4 years now, a shame I have another 4 months left of my current contract. I'm not sure legally I can get out of the contract with them. So will have to wait as the disconnection fee is too much for me to pay at the moment.

Bigpipe looks like the answer to me.

I would say to Vodafone that as they are not willing to provide a service that fit for purpose that in accordance with the Consumer Guarantees Act you expect them to release you from your contract without penalty.

Sounds good in theory but may not work. VF never represented that you can use Netflix and seeing that people in NZ are using it contrary to its licensing terms, I would think a Disputes Tribunal referee may not accept that argument. The law in theory wouldn't say someone is unfit for its purpose merely because you can't get access to what you aren't supposed to have access to anyway. Not that I like this argument but being a lawyer, I really think this is what you'll likely be met with.

To be honest, VF should just come to the party like everyone else has. It's not that difficult.

Vodafone may not have represented you can use Netflix but they never said you can't. It's not up to the ISP to say which service you can or cannot use. Their service to you is to move bits - hopefully in a neutral environment.

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dejadeadnz

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#1055530 28-May-2014 22:28

freitasm:

Vodafone may not have represented you can use Netflix but they never said you can't. It's not up to the ISP to say which service you can or cannot use. Their service to you is to move bits - hopefully in a neutral environment.

You won't get one argument from me on any of these points. My original post was more directed at the possible issues one might face if it became necessary to get legalistic. I know this might seem surprising coming from a lawyer but I regard any business that allows things to get to a point where a customer has to start quoting the law at you or taking you to the Disputes Resolution service/the Disputes Tribunal as having utterly failed. Proactive compliance with the law (not that VF is very good at this either - if their history with the Commerce Commission is anything to go by) and making sure that one's business stays within the law's boundary is good.... leaving things to rot to a point where a customer feels he/she has to quote sections from legislation.govt.nz = bad.

Let's see whether VF intends to actually deliver some customer service.

nigelj

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#1055532 28-May-2014 22:36

dejadeadnz:
freitasm:

Vodafone may not have represented you can use Netflix but they never said you can't. It's not up to the ISP to say which service you can or cannot use. Their service to you is to move bits - hopefully in a neutral environment.

You won't get one argument from me on any of these points. My original post was more directed at the possible issues one might face if it became necessary to get legalistic. I know this might seem surprising coming from a lawyer but I regard any business that allows things to get to a point where a customer has to start quoting the law at you or taking you to the Disputes Resolution service/the Disputes Tribunal as having utterly failed. Proactive compliance with the law (not that VF is very good at this either - if their history with the Commerce Commission is anything to go by) and making sure that one's business stays within the law's boundary is good.... leaving things to rot to a point where a customer feels he/she has to quote sections from legislation.govt.nz = bad.

Let's see whether VF intends to actually deliver some customer service.

A fairer point is that if VF is operating a non-opt-out-able transparent proxy, then VF has a duty to ensure it's configured to meet best-practices, by not obeying no-cache requests plain and simply it does not and surely fails there and then a fit-for-purpose test as dynamic non-cacheable content is exactly that.

Giving me second thoughts about the currently open churn order with Vodafone personally.

dejadeadnz

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#1055534 28-May-2014 22:42

Nigelj: Excellent point in relation to the transparent proxy -- that's definitely one point that hasn't been made well enough by anyone else. IMO, this lends further weight to the argument that VF should just fix this without people having to quote them this and that Act.

Glassboy

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#1055537 28-May-2014 22:50

dejadeadnz:

Sounds good in theory but may not work. VF never represented that you can use Netflix and seeing that people in NZ are using it contrary to its licensing terms, I would think a Disputes Tribunal referee may not accept that argument. The law in theory wouldn't say something is unfit for its purpose merely because you can't get access to what you aren't supposed to have access to anyway. Not that I like this argument but being a lawyer, I really think this is what you'll likely be met with.

I'm not suggesting you make a case on not being able to access Netflix, I'm suggesting that you make it based on the fact they won't fix something that is broken. Two other NZ Telcos have agreed with Unblock-US asessment of the fault and rectified it. That's a pretty compelling precedent to produce for the tribunal.

I've also heard that some of the porn sites have become very flakey unless you're on a VPN which also sounds like a transparent cache issue. But not the sort of extra testing I want to subject my credit card to.

To be honest, VF should just come to the party like everyone else has. It's not that difficult and people shouldn't have to resort to legal arguments. Still, VF's attitude to customer service and how poor it is can be easily discerned by anyone who cares to look at their FB page, for example. For how long have they promised that call wait times will be reduced?

It could be that Vodafone do not have staff qualified to fix their transparent cache. They certainly seem to be struggling across many of their business lines. They certainly shouldn't be letting TimA post under the corporate brand. The majority of a couple of his posts to their community forum were censored this afternoon. Insulting your customers is hardly a good look.

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