Xtra POP3 settings changed for some customers

Forums › Spark New Zealand (including Skinny and BigPipe) › Xtra POP3 settings changed for some customers

gwh

73 posts

Master Geek
+1 received by user: 32

#136366 25-Nov-2013 09:26

I've had three customers so far this morning drop by or call in and report that they are getting the Username/Password box pop up when checking their Xtra email account.
Email programs are Outlook and Live Mail
All three were set up to use pop3.xtra.co.nz, port 110.

After talking to the CSR it seems using SSL/995 is the fix. However, these customers were all fine on Friday, one in particular is a heavy user and she would have let me know on Friday if there was a problem with her email.

I gather Telecom wants people to move to SSL but as I said, these accounts worked fine on Friday. Does anyone know what has prompted this change?

PeterReader

6028 posts

Uber Geek
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Trusted

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Lifetime subscriber

#940116 25-Nov-2013 09:26

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kiwigeek1

637 posts

Ultimate Geek
+1 received by user: 12
Inactive user

#940237 25-Nov-2013 12:08

The problem with invalid userid and password been around since they got hacked

it would come and go for certain customers and our home accounts

my solution for the problem turned out to be a DNS setup one. If it for some reason translated
NZ servers for access (to use USA or other location) it would think it was being hacked or access outside NZ and locked the acct
and would have to login via the webpage to unlock it.

I fixed it by bypasssing yahoos DNS method and calling the servers they used instead

imap.mail.aunz.gm0.yahoodns.net port 993 SSL

never been a problem since (not sure why it was 993 not 995 now but seems to work)

and sending

send.xtra.co.nz port 465

SSL is best.. not sure if the others work still they should though else it cause problems nd masses
accr changes for everyone
again it could of been a DNS change and redirected to using other servers until the servers update
the ips etc which takes a day or 2 to settle

actually port 993 is IMAP.. for some reason imap never seems to have the same issues as pop3
so if pop3 keeps giving you issues try switching over to imap

I see now pop3.xtra.co.nz translates to
au-pop-tnz-new.mail.gm0.yahoodns.net

port 995

gwh

73 posts

Master Geek
+1 received by user: 32

#940398 25-Nov-2013 15:50

Number 5 customer just in!

It seems that switching to port 995 and logging into Webmail is requred to restore service. The CSR I was just talking to thought that Yahoo had a server problem.

qraider

374 posts

Ultimate Geek
+1 received by user: 10

#941064 26-Nov-2013 14:00

No change regarding SSL as far as I'm aware, it's been that way for years (since changing to Yahoo I believe).

Should be (POP3):
- pop3.xtra.co.nz 995/SSL
- send.xtra.co.nz 465/SSL

You could also use (IMAP):
- imap.mail.yahoo.com 993/SSL
- send.xtra.co.nz 465/SSL

- Note: don't ever use smtp.xtra.co.nz if you can possibly avoid it ...

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