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After performing every test they requested multiple times eg. different modems, isolation tests etc etc,
1 week later they finally..reluctantly...sent a technician to check the cabinet/exchange and turns out there was a major fault there including a damaged cable. After about an hour or so of him working on it he rung and said he could not fully fix it and the cable repair division will be there in 1-2 days to fully fix. Well it turns out whatever the tech did actually DID fix my problem, the ping was gone and everything was perfect and back to normal until 3 days later when the cable repair people came to repair the cable.
Very shortly after them leaving to my disappointment the internet issues came back..feeling confident they must have just re-ignited the issue i then rung spark back to tell them the issue has returned since the repair people had left after the original tech and fixed the problem, thinking they would send another tech to investigate..well turns out, no. After another couple of days getting the run around had a lady do a test on the line and to my surprise the result came back as a "Risky Line" after being told about 8 times previously the lines are perfectly clear. So after that i got told it will be escalated and a technician will be sent.
Three days later STILL no tech so i ring back then after going through about 4 different people and more tests and questions i get told "Oh Actually no technician will be sent because we cannot see your speeds being affected or any noticable changes in them" which i find ammusing seeing i have speedtest results ranging variously from 0.3-1.9mbs, anyhow that was never my problem it was the crippling ping that lasted for hours. Then the guy is reading the case notes and am shocked when i get told "a tech has already been sent to your house to fix internal wiring" when no tech has been sent to my place only to the streets cabinet, so i told them this and he did not seem very interested in it and still got told sorry no tech will be sent we cannot see a reason too. Really? No Reason? even AFTER the original tech had FIXED my issue from the cabinet/exchange. I am basically getting told to put up with this problem and i have no idea what to do next.
Trusted
Geekzone
