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#152060 14-Sep-2014 21:00
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Ok so, For about the past 2 weeks i have been having severe internet problems where my ping shoots from anywhere from 800-2k, Had been contacting sparks nearly everyday about it and kept getting the run around and the usual "everything is fine on our end".

After performing every test they requested multiple times eg. different modems, isolation tests etc etc,
1 week later they finally..reluctantly...sent a technician to check the cabinet/exchange and turns out there was a major fault there including a damaged cable. After about an hour or so of him working on it he rung and said he could not fully fix it and the cable repair division will be there in 1-2 days to fully fix. Well it turns out whatever the tech did actually DID fix my problem, the ping was gone and everything was perfect and back to normal until 3 days later when the cable repair people came to repair the cable.

Very shortly after them leaving to my disappointment the internet issues came back..feeling confident they must have just re-ignited the issue i then rung spark back to tell them the  issue has returned since the repair people had  left after the original tech and fixed the problem, thinking they would send another tech to investigate..well turns out, no. After another couple of days getting the run around had a lady do a test on the line and to my surprise the result came back as a "Risky Line" after being told about 8 times previously the lines are perfectly clear. So after that i got told it will be escalated and a technician will be sent.

Three days later STILL no tech so i ring back then after going through about 4 different people and more tests and questions i get told "Oh Actually no technician will be sent because we cannot see your speeds being affected or any noticable changes in them" which i find ammusing seeing i have speedtest results ranging variously from 0.3-1.9mbs, anyhow that was never my problem it was the crippling ping that lasted for hours. Then the guy is reading the case notes and am shocked when i get told "a tech has already been sent to your house to fix internal wiring" when no tech has been sent to my place only to the streets cabinet, so i told them this and he did not seem very interested in it and still got told sorry no tech will be sent we cannot see a reason too. Really? No Reason? even AFTER the original tech had FIXED my issue from the cabinet/exchange. I am basically getting told to put up with this problem and i have no idea what to do next.

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Uber Geek

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  #1128552 14-Sep-2014 21:00
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.



If you are posting regarding DSL speeds please check that



- you have reset your modem and router



- your PC (or other PCs in your LAN) is not downloading large files when you are testing


- you are not being throttled by your ISP due to going over the monthly cap



- your tests are always done on an ethernet connection to the router - do not use wireless for testing



- you read this topic and follow the instructions there.



Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:



- Your ISP and plan



- Type of connection (ADSL, ADSL2, VDSL)



- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)



- Your general location (or street)



- If you are rural or urban



- If you know your connection is to an exchange, cabinet or conklin



- If your connection is to a ULL or wholesale service



- If you have done an isolation test as per the link above



Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.



A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.



I recommend you read these two blog posts:



- Is your premises phone wiring impacting your broadband performance? (very technical)



- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

562 posts

Ultimate Geek


  #1128566 14-Sep-2014 21:09
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Are there 24 other duplicates of me running around somewhere?


5998 posts

Uber Geek

  #1128580 14-Sep-2014 21:26
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Batwing: Are there 24 other duplicates of me running around somewhere?

Clones, not duplicates ;-)

@OP - please provide as much of the info in PeterReader's post as you can.

5998 posts

Uber Geek

  #1128605 14-Sep-2014 21:41
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Actually, just seen your original topic from last week - suggest you continue discussion there so people have the background info.


5479 posts

Uber Geek

Lifetime subscriber

  #1128616 14-Sep-2014 21:52
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Agree. Continue your existing thread please as it still seems to be the same issue.

Keep calm, and carry on posting.




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