Woops!! Meant @sansom

Eva888: @Fog I’ve only had one account since migration and it was impossible to understand as you say but they assured me this months would be what I was originally quoted which was a few dollars less than I was paying, not more. Will see when the second account arrives. Find your original email with the quoted price and compare.

I finally managed to get a quote but says (12 Months). Is there any disadvantage with this that you know of, or is it just that i can't leave Vodafone during that period of time.

I have no intention of doing so but was wondering if I will have problems after the contract expires.?

Hi, to those who have seen their bill go up and are being asked to re-sign for 12 months:

- Our objective is to match or reduce customers' bills while significantly upgrading the performance of their services, however there are some account and product combinations that can lead to a small increase.  There's also a chance the wrong team was dealing with your upgrade and may not have had access to all the 

- My NZ-based team do not require any re-sign for this upgrade.  If you've been asked to sign for 12 months then you've ended up talking to the wrong agent, or the agent has made a mistake.  If you got through to my team on the 0800 776235 number you will be talking to agents who understand and have access to the offers and discounts designed for this upgrade campaign.  If you contact Vodafone using other means then the agent you speak to won't have access to the deals created for this upgrade.  Instead they will use the best in-market offers available (which are pretty good but often do require a 12 month re-sign).   

If you're unhappy with the upgrade deal you've been offered, please DM me with your account number and I'll forward to my team to investigate what's happened and how we can sort it out.

@sansom

I have now been offered a deal which appears ok but it is for 12 months. I have no intention of leaving Vodafone after many years.

Please advise if I will be disadvantaged accepting a deal which is only for 12 months when others have not had this placed on their upgrade.

I need some honest guidance. Thanks.

Hi @Middy,  apologies that you've had a bad experience.  You will see that some have posted about good experiences here, but as with any complex swap of hardware, on-site technician visit and simultaneous move between billing systems there can be glitches.  

Note also there are multiple product and system upgrades underway.  12 month re-sign is not a requirement for this upgrade.   If you send me your account number via DM I can investigate so that we find out what happened and sort it out.  I will then make sure the agents and technicians involved are reminded of their training as it is possible for the install and upgrade to be performed seamlessly if they follow the guides and training they received.   We'll also take the time to review whether this is a one-off or general problem

Fog:

 

@sansom

 

I have now been offered a deal which appears ok but it is for 12 months. I have no intention of leaving Vodafone after many years.

Please advise if I will be disadvantaged accepting a deal which is only for 12 months when others have not had this placed on their upgrade.

 

I need some honest guidance. Thanks.

 

My honest guidance:

To summarise the latest deal we are offering for DOCSIS2.0 broadband and Tbox customers:

1. An introduction to Sky who will replace the Tbox and install their latest MySky hard disk-based PVR + same Sky packages at a market leading price (perhaps it is Sky that's asking you for a 12 month commitment for their investment in this?  We don't discuss their pricing and offers with them, but I've seen some instances of them offering a substantial discount to their normal plan pricing and free install)  

2. Free upgrade to DOCSIS 3.1 (Ultra fast unlimited HFC plans and modem)  

3. Free Downer technician visit at the same time / slightly after the Sky technician to swap the modems over, remove any unnecessary splitters etc and remove the TBox and swap your broadband billing to the new plan.

Vodafone does not require any re-sign commitment for this and attempts to match the existing price paid for the broadband service. 

I think the deal we've put together in conjunction with Sky is outstanding value and best like-for-like service match for most Tbox customers who are less inclined to be able to set up and install their own home-brew streaming TV system.  Instead, for no incremental cost (or little incremental cost in a few cases) you will get two technician visits (Sky & Downer), a complete refresh of your broadband modem and cabling, the latest ultrafast HFC broadband service, and if you still operate a landline, integrated wiring for your phone lines.  

I think it is probably very advantageous for most Tbox customers to take the deal on offer.  But, as always, no one deal suits everyone, so feel free to tell me you situation and needs via DM and I can talk to that specifically with you.

Middy: The Downer technician was great, the only service that was organised and knew what he had to do.
Should the outdated box have been replaced with a free Vodafone box with no monthly charge? Think that’s where I’m at.

Let me know your account number via DM (ie send me a message directly using Geekzone messages) and I'll see what's happened.  

sansom:

 

Fog:

 

@sansom

 

I have now been offered a deal which appears ok but it is for 12 months. I have no intention of leaving Vodafone after many years.

Please advise if I will be disadvantaged accepting a deal which is only for 12 months when others have not had this placed on their upgrade.

 

I need some honest guidance. Thanks.

 

 

My honest guidance:

 

To summarise the latest deal we are offering for DOCSIS2.0 broadband and Tbox customers:

 

1. An introduction to Sky who will replace the Tbox and install their latest MySky hard disk-based PVR + same Sky packages at a market leading price (perhaps it is Sky that's asking you for a 12 month commitment for their investment in this?  We don't discuss their pricing and offers with them, but I've seen some instances of them offering a substantial discount to their normal plan pricing and free install)  

 

2. Free upgrade to DOCSIS 3.1 (Ultra fast unlimited HFC plans and modem)  

 

3. Free Downer technician visit at the same time / slightly after the Sky technician to swap the modems over, remove any unnecessary splitters etc and remove the TBox and swap your broadband billing to the new plan.

 

Vodafone does not require any re-sign commitment for this and attempts to match the existing price paid for the broadband service. 

 

I think the deal we've put together in conjunction with Sky is outstanding value and best like-for-like service match for most Tbox customers who are less inclined to be able to set up and install their own home-brew streaming TV system.  Instead, for no incremental cost (or little incremental cost in a few cases) you will get two technician visits (Sky & Downer), a complete refresh of your broadband modem and cabling, the latest ultrafast HFC broadband service, and if you still operate a landline, integrated wiring for your phone lines.  

 

I think it is probably very advantageous for most Tbox customers to take the deal on offer.  But, as always, no one deal suits everyone, so feel free to tell me you situation and needs via DM and I can talk to that specifically with you.

 

 

 

I am happy with my changeover. I am having a much better service than previously for essentially the same cost. Downer tech was excellent and the unlimited broadband, cost and speed (speed much better over the last two weeks) was enough to keep me from going the Chorus Fibre route ( even though it is already installed in the house). 

Whilst I understand the motivation to offer the introduction to Sky (for those who want to retain something like a T Box environment and there was a lot of complaints about loosing the right to record) I am not clear whether people still have the option of getting Sky services through the Vodafone network if they already had it.

There seems to be a subtle nudge to get subscribers to get them through Sky rather than Vodafone. Maybe I am reading too much into the comments above.

I am glad I have kept my Sky services delivered through Ultrahub and billed through Vodafone as there was no way I wanted a Sky dish installed. In fact I would have given up the Sky services if that was the only option. 

Anyway  

This is a little bit random.

I was switched over to the new Vodafone world around 21 May, and I've been billed for the first bill, and I can see the charges owed, but there is no bill to view, no pdf.

Granted, I just checked My Vodafone, and although the Bill via Email was on, no email address had been entered, I've since entered one.

Does it usually take a day or two for the bill pdf to appear online via My Vodafone?

Secondary, and less important, does the My Vodafone Usage ever work at a daily level? My usage period of May - Jun says just under 200Gb used, but at a daily level, it's only a few Mb every day?

sansom:

 

Hi @Lias, the last message I have in my GZ messages from you was on 2 June?  And that ended by you saying the wife was happy?!   Sorry if I misunderstood or didn't receive a subsequent message.  Please resend and I'll take a look.

 

Given the actual Tbox & DOCSIS 2.0 closure date of 10 July I will monitor this Geekzone thread and messages more regularly over the coming 4 weeks. 

 

Hi Hamish,

There was a message before that one, then that one was the update.

I'll message you again to make sure we're all on the same page.

@sansom

In case you have missed my request I have sent you a further DM re imposed Contract.

https://www.stuff.co.nz/business/125507509/vodafone-pleads-for-1500-tbox-customers-to-get-in-touch-before-screens-go-dark