sharknet:  Ultimately, we have to have this resolved via them, and it's hard to get any further based on 'because some guy on a forum told us so'.

I'm trying to get information that will help me resolve our hugely frustrating experiences getting a service that we've been paying for and not really receiving - and maybe avoid another evening like tonight, where my wife has been on hold for over three hours, and been hung up on. Help me to stop her having to take that out on me.

InstallerUFB: I suspect from the comment about phone number being inherited from the previous owners etc that your phone number is 'customer linked' from Glenfield to Helensvile and you are feed from HL/W Cabinet due to your location area.

Linking like this is when a number(a) from one exch (A) is linked through to another exchange(B)  and that numer(a) is then superemposed over an actaul number(b) from the linked to exch(B).  Normaly looking at number(a) it would appear to be 'switched' at exch(A) but would appear on the phone network connected to exch(B).

Forget about my ramblings above as I have just spotted, what Ray explains below, in this case some of the PCM systems in HL/W are feed/Hosted from GLF and some from HL - so that is how you can have a GLF number and your neighbours can have a HL one

So getting back to which exchange/cabinet your physical line is connected to - I have done some quick calulations and WM/G feeds to about 1295 Old North Rd - and HL/W feeds back from 1640 the other way - HL/W also appears to have a fibre feed DSLAM

freitasm:

johnr: Can't help right now driving Wellington to Auckland

True that. We had lunch together in Wellington today - myself, John R, Steve B and Peter L... 

sharknet:

Jase2985: it comes down to your exact address as that address range looks to cover 2 cabinets

 safe to quote actual here? Thoughts?

Please don't post detailed addresses. Also please don't provide account information in private to anyone but people with a " Vodafone NZ" tag under their name.

sharknet: All we are trying to do is extract value for money from what we have.

Paying for BB and getting something like it is fine, getting sub dial up speed most of the time is not. Our account was transferred from Telstra, and the speeds have progressively gotten slower and slower over the last two years or so.

At least with Telstra we got a "stable" 1-2Meg.

Now it is so random, sometimes it takes up to 3 minutes just to view the Herald

sharknet: Yay.

It would still be nice to know if the Waimauku cabinet was within reach. There are two telecom junctions (old grey pvc covers) here on the property, about 20m apart.

sharknet: What I need is someone (who has the actual information) to categorically state that there are no lines back to the (closer) Waimauku cabinet.

So far a lot of folk have said you cant change, but not based on any solid data that they have been able to provide.

Do you have the cable maps for this area? I would love to see them if you do.If you don't, how do you KNOW I cant?

Failing that, maybe Vodafone can try to get the cabinet we are on upgraded.

Surely they can work on that for their customers...?