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Topic # 161675 15-Jan-2015 19:36
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Hello to all, and happy New Year.

We have an ongoing problem with our Vodafone connection, resulting in really erratic Internet connection speeds.

It turns out we are connected to an exchange in Glenfield, 37Km from our home! (443 phone number as opposed to all our neighbours who are either 420 (Helensville) or 411 (Waimauku)

A very helpful Vodafone techie has confirmed the connection for us, had us run speed tests, pings and so forth to try to build a case to get us connected to the Waimauku exchange, but this seem to have stalled with the latest "just can't do it" response.

There are exchanges in Waimauku, due RBI upgrade this year (7km) and Helensville (overloaded and outdated, but also 7km away)

We have been back to Vodafone many times, over a long period of time, and now we have just had another "can't change you, everyone has to be connected to somewhere" response. (I assume from Chorus?)


Additional info: we "can" get up to 7meg download (I know not flash, but hey we're rural) but typically we get between 200K and 1.2Meg. (In Auckland, seriously!)

House wiring all Cat 6, master splitter, the works. Good up to date router, no wireless in the house, all wired connections.

3G might have been an option, but we have such poor cell reception (Spark or Vodafone/2 deg) it's probably not worth it.

Can anyone offer any suggestions or possible solutions? We're just about pulling our hair out.

Cheers,

Scotty.

ISP Vodafone residential BB 40G (Never exceeded)
ADSL2 connection
Physical locatioon Old North Road half way between Helensville and Waimauku, Rural.
Connected to the Glenfield exchange
UUL (I've been told by Vodafone)

 

 

 

 

 

 

Downstream

 

Upstream

 

 

 

Line Rate

 

7616 Kbps

 

896 Kbps

 

 

 

Attainable Line Rate

 

8288 Kbps

 

1132 Kbps

 

 

 

Noise Margin

 

12.6 dB

 

14.0 dB

 

 

 

Line Attenuation

 

27.0 dB

 

13.0 dB

 

 

 

Output Power

 

19.8 dBm

 

12.2 dBm

 

 

 

 







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  Reply # 1215637 15-Jan-2015 20:02
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I'm sure some of the real experts will turn up in due time, but I'm virtually positive it's impossible to get a DSL connection at a distance of 37km.




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  Reply # 1215638 15-Jan-2015 20:04
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You're not connected to the Glenfield exchange, you're not on ULL, and you're not on ADSL2+

You're connected using ADSL1, you're on a Chorus wholesale connection, and you're on an ASAM - very likely a Conklin.

If you're seeing erratic peak time speeds you can start researching the many, many, many, many other threads on here that discuss this very issue. Unless you area is being upgraded with an ISAM as part of RBI, nothing will change your speed, and it will never improve as the Conklin is the cause of the problem.




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  Reply # 1215640 15-Jan-2015 20:05
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Lias: I'm sure some of the real experts will turn up in due time, but I'm virtually positive it's impossible to get a DSL connection at a distance of 37km.


Take the virtually out!



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  Reply # 1215643 15-Jan-2015 20:12
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Thanks fo rthe  replies.

Why, then has Vodafone always maintained we are on the Glenfield exchange?

 This has been "confirmed" several times, why do you say we are not, and why is our number 443, when all of Waimauku/Helensville is 411/420?

We have seen speeds in excess of 5Meg, up to 7. Been testing this for months now for data to send to Vodafone. They have also "confirmed" we are on ADSL2? Smoke blowing?


I believer the Waimauku Cabinet is due RBI upgrade (according to Chorus Jan 2015) Don't know about the Helensville one.

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  Reply # 1215644 15-Jan-2015 20:15
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No way you are connected to the Glenfield exchange, it's just not possible



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  Reply # 1215645 15-Jan-2015 20:18
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Again, how do I know?

You seem certain, which is at odds with several Vodafone techs I have managed to get through to,

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  Reply # 1215646 15-Jan-2015 20:19
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POTS number ported from another provider / location?

xpd

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  Reply # 1215647 15-Jan-2015 20:20
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Ignore the phone number, I can have a French phone number diverted to my landline.  

Whoever youve spoken to has obviously just looked at the number and gone "thats Glenfield" and had no idea what they were talking about in regards to ADSL connections etc.




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  Reply # 1215648 15-Jan-2015 20:22
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RunningMan: POTS number ported from another provider / location?
Unlikely PCM cabinets can't be unbundled. The ADSL1 is definitely from an ASAM probably cabinet, and it'll be ATM fibre transport back Glenfield.

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  Reply # 1215649 15-Jan-2015 20:22
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ADSL would not function at that distance for a start



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  Reply # 1215650 15-Jan-2015 20:23
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Don't know.

All the data I have I have posted.

Even the latest brush off from Vodafone via Chorus (phone call today) said Glenfield is where it is at, and there is has to stay.

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  Reply # 1215652 15-Jan-2015 20:26
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yitz:
RunningMan: POTS number ported from another provider / location?
Unlikely PCM cabinets can't be unbundled. The ADSL1 is definitely from an ASAM probably cabinet, and it'll be ATM fibre transport back Glenfield.


Again possible. No one has said we are connected via one of the local cabinets, but Helensville seems likely, (HL/W)

If so, where has the Glenfield connection come from? Its been confirmed on multiple occasions.

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  Reply # 1215653 15-Jan-2015 20:26
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yitz:
RunningMan: POTS number ported from another provider / location?
Unlikely PCM cabinets can't be unbundled. The ADSL1 is definitely from an ASAM probably cabinet, and it'll be ATM fibre transport back Glenfield.


Makes sense.



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  Reply # 1215654 15-Jan-2015 20:26
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freitasm: *le sigh* robots have been accepted at call centres now.



I'm hearin' ya!



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