Vodafone routes to Australia slow?

Forums › One NZ (including Farmside) › Vodafone routes to Australia slow?

freitasm

BDFL - Memuneh
80646 posts

Uber Geek
+1 received by user: 41027

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#130991 4-Oct-2013 15:32

Anyone else noticed that traffic to and from Australia seem to be a bit slow lately?

Just started a new instance backup from my home server to the Crashplan Australia POP and the status tells it will take another 18 days to end my 30GB backup, at 150Kbps.

In my previous experience with uploads to the same server usually goes a lot faster, sometimes up to ten times.

So what's going on now?



Tracing route to baa-syd.crashplan.com (103.8.239.3)
over a maximum of 30 hops:

 1 <1 ms <1 ms <1 ms MP264.home (192.168.2.1) 
 2 * * * Request timed out.
 3 14 ms 9 ms 13 ms lo0.internet.ivpn.pe25.telstraclear.net (218.101.61.124) 
 4 27 ms 13 ms 18 ms ie2-g-0-0-0.telstraclear.net (203.98.50.2) 
 5 21 ms 19 ms 16 ms ge-0-2-0-1.xcore1.acld.telstraclear.net (203.98.50.251) 
 6 171 ms 170 ms 172 ms te7-3.ccr01.sjc05.atlas.cogentco.com (38.122.92.105) 
 7 172 ms 173 ms 171 ms te0-2-0-4.ccr22.sjc01.atlas.cogentco.com (154.54.84.57) 
 8 145 ms 146 ms 144 ms be2047.ccr21.sjc03.atlas.cogentco.com (154.54.5.114) 
 9 197 ms 197 ms 198 ms 38.104.138.94 
 10 205 ms 197 ms 201 ms syd-sot-ken-crt4-TG-12-2.tpgi.com.au (203.26.22.29) 
 11 201 ms 199 ms 200 ms ve2070.rn-400harris-cer-01.tpg-telecom.net (203.161.136.1) 
 12 200 ms 197 ms 212 ms ve101.rn-400harris-mlx-03.tpg-telecom.net (121.101.138.212) 
 13 198 ms 200 ms 203 ms eth2-1.rn-639gardeners-mlx-02.tpg-telecom.net (121.101.138.25) 
 14 206 ms 196 ms 209 ms ve101.rn-639gardeners-cer-01.tpg-telecom.net (121.101.138.201) 
 15 201 ms 199 ms 210 ms ip-250-139-161-203.static.pipenetworks.com (203.161.139.250) 
 16 * * * Request timed out.
 17 * * * Request timed out.
 18 * * * Request timed out.
 19 * * * Request timed out.
 20 * * * Request timed out.
 21 * * * Request timed out.
 22 * * * Request timed out.
 23 * * * Request timed out.
 24 * * * Request timed out.
 25 * * * Request timed out.
 26 * * * Request timed out.
 27 * * * Request timed out.
 28 * * * Request timed out.
 29 * * * Request timed out.
 30 * * * Request timed out.

Trace complete.

Referral links: Quic Broadband (free setup code: R587125ERQ6VE) | Samsung | AliExpress | Wise | Sharesies

Support Geekzone by subscribing (browse ads-free), or making a one-off or recurring donation through PressPatron.

1 | 2 | 3 | 4 | 5

43 posts

Geek
+1 received by user: 7

#907997 4-Oct-2013 16:44

Yes I've noticed the low speed uploading to Crashplan Australia from Vodafone Cable. In the end I gave up and routed the traffic through work's FX connection. The transfer then went from ~100kbits/sec (or less) directly with Vodafone to multi megabits/sec with FX (home cable -> VPN to work -> FX -> Crashplan Australia).

freitasm

BDFL - Memuneh
80646 posts

Uber Geek
+1 received by user: 41027

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#908012 4-Oct-2013 17:11

I will try VPN to Australia and see how it goes.

Referral links: Quic Broadband (free setup code: R587125ERQ6VE) | Samsung | AliExpress | Wise | Sharesies

Support Geekzone by subscribing (browse ads-free), or making a one-off or recurring donation through PressPatron.

freitasm

BDFL - Memuneh
80646 posts

Uber Geek
+1 received by user: 41027

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#908109 4-Oct-2013 19:59

Holy Sith Lord, Batman!

Connected to a VPN with a node in Sydney and backup speeds jumped from 150 Kbps to 1.3 Mbps.

Talk about Vodafone routes to AU being in need of deep love.

Referral links: Quic Broadband (free setup code: R587125ERQ6VE) | Samsung | AliExpress | Wise | Sharesies

Support Geekzone by subscribing (browse ads-free), or making a one-off or recurring donation through PressPatron.

freitasm

BDFL - Memuneh
80646 posts

Uber Geek
+1 received by user: 41027

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#908114 4-Oct-2013 20:09

Here is the evidence...

With Vodafone direct connection to Australia:

With a VPN to Sydney over the same Vodafone connection:

Referral links: Quic Broadband (free setup code: R587125ERQ6VE) | Samsung | AliExpress | Wise | Sharesies

Support Geekzone by subscribing (browse ads-free), or making a one-off or recurring donation through PressPatron.

Lias

5655 posts

Uber Geek
+1 received by user: 3978

ID Verified

Trusted

Lifetime subscriber

#908121 4-Oct-2013 20:24

6 171 ms 170 ms 172 ms te7-3.ccr01.sjc05.atlas.cogentco.com (38.122.92.105)
7 172 ms 173 ms 171 ms te0-2-0-4.ccr22.sjc01.atlas.cogentco.com (154.54.84.57)
8 145 ms 146 ms 144 ms be2047.ccr21.sjc03.atlas.cogentco.com (154.54.5.114)

Unless I'm very mistaken, SJC in those is San Jose, and that ping looks like it could be routing via the US?

I'm a geek, a gamer, a dad, a Quic user, and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it. If you use my Quic signup you can also use the code R570394EKGIZ8 for free setup. Opinions are my own and not the views of my employer.

freitasm

BDFL - Memuneh
80646 posts

Uber Geek
+1 received by user: 41027

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#908122 4-Oct-2013 20:25

As I said in my first post, Vodafone routes to Australia are crappy.

Referral links: Quic Broadband (free setup code: R587125ERQ6VE) | Samsung | AliExpress | Wise | Sharesies

Support Geekzone by subscribing (browse ads-free), or making a one-off or recurring donation through PressPatron.

Apple TV

Stream your favourite shows now on Apple TV (affiliate link).

mattbush

784 posts

Ultimate Geek
+1 received by user: 102
Inactive user

#908211 4-Oct-2013 23:44

freitasm: As I said in my first post, Vodafone routes to Australia are crappy.

Maybe its due to their latest financial results....seriously..lots of things about their network have been "crappy" lately.

dacraka

771 posts

Ultimate Geek
+1 received by user: 165

ID Verified

Trusted

#909599 8-Oct-2013 00:00

Ah I thought that was only me noticing this!
Vodafone, why are the speeds slower?

Coil

6614 posts

Uber Geek
+1 received by user: 2153
Inactive user

#909601 8-Oct-2013 00:27

Its back :/

C:\Users\Tim>ping seven.com.au

Pinging seven.com.au [203.84.217.229] with 32 bytes of data:
Reply from 203.84.217.229: bytes=32 time=145ms TTL=55
Reply from 203.84.217.229: bytes=32 time=192ms TTL=55
Reply from 203.84.217.229: bytes=32 time=187ms TTL=55
Reply from 203.84.217.229: bytes=32 time=194ms TTL=55

Ping statistics for 203.84.217.229:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 145ms, Maximum = 194ms, Average = 179ms

C:\Users\Tim>

Update**

It got better!
C:\Users\Tim>ping www.trademe.co.nz

Pinging www.trademe.co.nz [202.162.72.2] with 32 bytes of data:
Reply from 202.162.72.2: bytes=32 time=646ms TTL=247
Reply from 202.162.72.2: bytes=32 time=539ms TTL=247
Reply from 202.162.72.2: bytes=32 time=566ms TTL=247
Reply from 202.162.72.2: bytes=32 time=594ms TTL=247

Ping statistics for 202.162.72.2:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 539ms, Maximum = 646ms, Average = 586ms

C:\Users\Tim>

DoomlordVekk

129 posts

Master Geek
+1 received by user: 16

Trusted

#909605 8-Oct-2013 01:01

freitasm: As I said in my first post, Vodafone routes to Australia are crappy.

So, at the risk of sounding like a scratched record, have you
A) Grabbed some traceroute info
B) logged a fault with the Service Desk.
C) let them know the netblock that your external cable IP Address lives in (aka 203.97.X.Y).
D) Given them an oppostunity to look at the problem or

F(ail) Have a bit of a rant and a moan about global routing policies on GZ, expecting some white knight (or VF social media denzian) will ride up and rescue you.

Come on guys, help yourselves here. The problem has already been partially identified, do the right thing, do the tech thing, ask comeone closer to the problem
and who has an understanding to help. LOG A TICKET!

Otherwise all you're doing is trying to effect outcome changes by passive aggressive whinging.

"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." Donald Porter – British Airways

The views expressed here are my own and are not reflective of other organisms or organisations.

freitasm

BDFL - Memuneh
80646 posts

Uber Geek
+1 received by user: 41027

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#909615 8-Oct-2013 06:58

DV, I am actually pretty tired of years of saying that TelstraClear needed to collect inputs and have alarms systems that are a bit more proactive when it comes to problems that affect more than one customer.

The attitude I've seem from some inside Telstraclear (not all) was always very defensive of their lack of systems around this. Your participation here on Geekzone for years has always made me think TelstraClear needed some action that renewed the team thinking.

Referral links: Quic Broadband (free setup code: R587125ERQ6VE) | Samsung | AliExpress | Wise | Sharesies

Support Geekzone by subscribing (browse ads-free), or making a one-off or recurring donation through PressPatron.

Apple TV

Stream your favourite shows now on Apple TV (affiliate link).

DoomlordVekk

129 posts

Master Geek
+1 received by user: 16

Trusted

#909621 8-Oct-2013 07:26

I'm tired of a government that won't run the country the way I think it should be run but I also know I'd make a lousey member of parliament.

Your packets get to Australia, granted, not by the most direct route. Could they go direct from Auckland to Sydney? Yes. Should they go directly? Probably. Has sufficient transit on that leg been purchased for all Cloudflare traffic plus Google traffic? Not sure.

It can get fixed, as you see the problem but unless people have problems with the status quo, there isn't enough hours in the day or bums on seats to proactively monitor all inputs and outputs of a service provider as complex as either Xtra or VF, pure and simple, let along what our upstream is doing with all netblock traffic flows.

All that a service provider can do is be attentive to the problem customers present and work with them to reach a solution that both parties can live with. Customers aren't always correct in their assumptions and what is good for one customer might be bad for a larger group of customers, so it would be illogical to change things based on the smaller groups needs unless there was a compelling business reason to do so.

We need your help to tell us when we're not doimg things as well as we could but the process for that leaves you less than enthuised. I regret I dislike twerps like John Key making decisions for me but I am no politician.

<edit=spelling>

freitasm

BDFL - Memuneh
80646 posts

Uber Geek
+1 received by user: 41027

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#909623 8-Oct-2013 07:41

But my point has always been that a company that relies ONLY on a formal ticket system is not working with their customers. If there's an indication that something is not working, acting ONLY if someone raises a ticket is just plain dumb.

Police can proactively monitor areas of high risk, instead of sitting on their butts at the station waiting for someone to call 111 AFTER being raped or attacked at gunpoint. That's why police services around the word search for intelligence signals - it used to be word of mouth, snitches, etc. These days they actively look at social media streams for indications of disturbance.

Waiting for an alarm to be raised through a ticket system should be one, but not the only one, of inputs of any system.

Referral links: Quic Broadband (free setup code: R587125ERQ6VE) | Samsung | AliExpress | Wise | Sharesies

Support Geekzone by subscribing (browse ads-free), or making a one-off or recurring donation through PressPatron.

DoomlordVekk

129 posts

Master Geek
+1 received by user: 16

Trusted

#909627 8-Oct-2013 08:13

Mauricio,
Aren't you forgetting that your packets are still getting to Australia? Not by the best roue, in your estimation but they are getting there.

Take a look at the CloudFlare network map. With the way global packet flow works and the pipe sizes involved,

How many CF sites are in the AsiaPac region? 5.

To get to Asia, you are better served jumping to the west coast of the US and then across the larger US-Japan, US-Taiwan and US-Hong Kong cables. Accessing Asia via Australia tends to be costly.

To get to Europe, it costs you far less in hops and transit costs to go via the US.

Right now, to get to 22 of the 23 CF datacentres globally, the best path is via the US. Does your need for getting to Sydney directly negate the choice to correctly route the remaining traffic sub-optimally for 95% of the other Cloudflare datacentres?

While it might be causing problems for some, isn't it fair to say that more people are better served via routing traffic to the US, than direct to Sydney and then having to bounce to the US for access to the rest of the global Internet?

I'm asking is it fair for the larger customer base, not if it's right for a few?

freitasm

BDFL - Memuneh
80646 posts

Uber Geek
+1 received by user: 41027

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#909628 8-Oct-2013 08:15

Do you realise this topic is not about Cloudflare but access to Crashplan Australia, based in Sydney?

Referral links: Quic Broadband (free setup code: R587125ERQ6VE) | Samsung | AliExpress | Wise | Sharesies

Support Geekzone by subscribing (browse ads-free), or making a one-off or recurring donation through PressPatron.

1 | 2 | 3 | 4 | 5