warning, this is long - sorry!
Have been with Vodafone since July 2013, was with Telstra Clear, but swapped over to get better deals, VF bought them out anyway…
We are on Naked ADSL, and are on the outskirts of ChCh, lower east side.
From memory speeds at our modem have always shows about 3.82mbit/s Down & 1.0mbit/s Up
Probably the last 4-6months speeds have gradually decreased.
We moved out for 1mth for EQC repairs, and have only been back a couple weeks & finding that speeds are even worse! didnt think that possible, lol.
The speeds issues refuse to show up on any speed test at all, its when actually downloading, that the speed issues really show up. Atm average download speed is 100-200kbs, which is pathetic!
Below are various speeds tests that ive done this year….
7.1.14: 10.90Mb/s Up, 1.05Mb/s down, 38ms Latency, Auckland server
^^^^This is the best result we’ve ever had, but never ever had that result again!
19.4.14: 3.45Mb/s Up, 0.97Mb/s down, 43ms Latency, Auckland server
10.5.14: 2.37Mb/s Up, 0.96Mb/s Down, 44ms latency, Auckland server
15.6.14: 3.34Mb/s UP, 1.02Mb/s Down, 57ms Latency, Christchurch Server*
* from this test on, for some reason the server changed to Christchurch server.
23.6.14: 3.27Mb/s UP, 1.02Mb/s Down, 48ms Latency, Christchurch Server
The net does drop out at random, but only occasionally. Even our mobile phones etc have issues on the network, either wont connect to wifi or an error pops up ‘unstable network’, mostly does this is we are downloading but not always at that time.
We logged a tech support ticket for slow speeds, a tech came to our place on 22.6.14, tested things in our house, all ok, then he buggered off to test lines up the road or whatever.
Got a txt from VF the next day saying the tech found no fault. Told them that nothing has been fixed & we still have a problem.
The past weekend has been the worst the internet has ever been, ie 100-200kb/s download rate on 1 file about 1.1MB size.
Prior to these issues our average download speeds were about 0.8mb/s - 1.8mb/s.
A VF tech called us today, logged into my pc remotely & did various ping tests, asked lots of questions, the tests all came back 100%, so they reset our modem ports, the reading on the modem went up from the std 3.32Mb/s up & 1.0Mb/s UP to 4.5Mb/s Download & 1.20Mb/s UP. They say that our speeds test match the speed data at there end for our connection
After this, I redid a speed test, it was raised marginally.
24.6.14: 3.78Mb/s Down, 1.00Mb/s, 54ms Latency, Christchurch Server
But I tested further by downloading a file and speeds were still slow as sh!t, at the average of 200KB/s on a file of 1.1MB.
VF went on to say they believe that the issue is with my pc, not them or the modem.
Modem is a Vodafone Station, model SHG1500, under 1yr old.
My pc is about 2.5years old (HP touchsmart 610a i5 W7Ultimate). But my brand new notebook (2-3mths old, Acer R7 i7 W8.1) is on the same network & has the exact same issues.
They advised me to clear the cache on all browsers im using, on both computers, disable any un-needed programs that run in the back ground and let them know if anything changes in the next couple days
Speeds don’t change whether we are on wifi or Ethernet.
I have been using an Open VPN, but I don’t feel that is the issue, speed issues are there regardless of if that is being used or not. Last year & at the start of the year, speeds were fine, downloading was sometimes faster when using the VPN. But now speeds are crap regardless
So Im at a loss….
VF say we are a while away from the nearest exchange, but didn’t say how far. And that the max speeds we would ever get is 5.0Mb/s due to the distance. We cant be that far really when the modem is reading at 4.59mbit/s Down & 1.20mbit/s Up.
VDSL is available to our address, & I plan to look into that as an upgrade, depending if there are connection costs or not. Looks like VF, Worldnet, Actrix & Orcon, Slingshot have VDSL available to our address. - But in the mean time, there has to be something else substantial going on…
Only changes I can think of that have happened this year are at VF's end, they upgraded us to a 500GB data plan, they a week after that update I got a 2nd letter saying we've been upgraded to their UNLIMITED Plan.
So are on Naked ADSL Unlimited for $75, we have sky with them also.
A friend suggested to try a few different ISP’s out without any contract. That may be a plan going forward but doesn’t change anything for me atm & if its some oddball internal issue, then it needs fixing regardless of ISP.
I don’t think theres much more VF can do, or probably will do, they’ve done far more than I expected as it is!
If any IT guru out there has any ideas or suggestions?
If any more info is needed to help with my questions, please ask, il do my best