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207 posts

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Topic # 148614 25-Jun-2014 08:06
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warning, this is long - sorry!

Have been with Vodafone since July 2013, was with Telstra Clear, but swapped over to get better deals, VF bought them out anyway…
We are on Naked ADSL, and are on the outskirts of ChCh, lower east side.

From memory speeds at our modem have always shows about 3.82mbit/s Down & 1.0mbit/s Up
Probably the last 4-6months speeds have gradually decreased.
We moved out for 1mth for EQC repairs, and have only been back a couple weeks & finding that speeds are even worse! didnt think that possible, lol.

The speeds issues refuse to show up on any speed test at all, its when actually downloading, that the speed issues really show up. Atm average download speed is 100-200kbs, which is pathetic!

Below are various speeds tests that ive done this year….
7.1.14: 10.90Mb/s Up, 1.05Mb/s down, 38ms Latency, Auckland server
            ^^^^This is the best result we’ve ever had, but never ever had that result again!
19.4.14: 3.45Mb/s Up, 0.97Mb/s down, 43ms Latency, Auckland server
10.5.14: 2.37Mb/s Up, 0.96Mb/s Down, 44ms latency, Auckland server
15.6.14: 3.34Mb/s UP, 1.02Mb/s Down, 57ms Latency, Christchurch Server*
* from this test on, for some reason the server changed to Christchurch server.
23.6.14: 3.27Mb/s UP, 1.02Mb/s Down, 48ms Latency, Christchurch Server

The net does drop out at random, but only occasionally. Even our mobile phones etc have issues on the network, either wont connect to wifi or an error pops up ‘unstable network’, mostly does this is we are downloading but not always at that time.

We logged a tech support ticket for slow speeds, a tech came to our place on 22.6.14, tested things in our house, all ok, then he buggered off to test lines up the road or whatever.
Got a txt from VF the next day saying the tech found no fault. Told them that nothing has been fixed & we still have a problem.

The past weekend has been the worst the internet has ever been, ie 100-200kb/s download rate on 1 file about 1.1MB size.
Prior to these issues our average download speeds were about 0.8mb/s - 1.8mb/s.
A VF tech called us today, logged into my pc remotely & did various ping tests, asked lots of questions, the tests all came back 100%, so they reset our modem ports, the reading on the modem went up from the std 3.32Mb/s up & 1.0Mb/s UP to 4.5Mb/s Download & 1.20Mb/s UP. They say that our speeds test match the speed data at there end for our connection
After this, I redid a speed test, it was raised marginally.
24.6.14: 3.78Mb/s Down, 1.00Mb/s, 54ms Latency, Christchurch Server

But I tested further by downloading a file and speeds were still slow as sh!t, at the average of 200KB/s on a file of 1.1MB. yell

VF went on to say they believe that the issue is with my pc, not them or the modem.
Modem is a Vodafone Station, model SHG1500, under 1yr old.
My pc is about 2.5years old (HP touchsmart 610a i5 W7Ultimate). But my brand new notebook (2-3mths old, Acer R7 i7 W8.1) is on the same network & has the exact same issues.

They advised me to clear the cache on all browsers im using, on both computers, disable any un-needed programs that run in the back ground and let them know if anything changes in the next couple days

Speeds don’t change whether we are on wifi or Ethernet.

I have been using an Open VPN, but I don’t feel that is the issue, speed issues are there regardless of if that is being used or not. Last year & at the start of the year, speeds were fine, downloading was sometimes faster when using the VPN. But now speeds are crap regardless
So Im at a loss….
VF say we are a while away from the nearest exchange, but didn’t say how far. And that the max speeds we would ever get is 5.0Mb/s due to the distance. We cant be that far really when the modem is reading at 4.59mbit/s Down & 1.20mbit/s Up.

VDSL is available to our address, & I plan to look into that as an upgrade, depending if there are connection costs or not. Looks like VF, Worldnet, Actrix & Orcon, Slingshot have VDSL available to our address. - But in the mean time, there has to be something else substantial going on…

Only changes I can think of that have happened this year are at VF's end, they upgraded us to a 500GB data plan, they a week after that update I got a 2nd letter saying we've been upgraded to their UNLIMITED Plan.
So are on Naked ADSL Unlimited for $75, we have sky with them also.

A friend suggested to try a few different ISP’s out without any contract. That may be a plan going forward but doesn’t change anything for me atm & if its some oddball internal issue, then it needs fixing regardless of ISP.
I don’t think theres much more VF can do, or probably will do, they’ve done far more than I expected as it is!

If any IT guru out there has any ideas or suggestions?
If any more info is needed to help with my questions, please ask, il do my best




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5395 posts

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  Reply # 1073865 25-Jun-2014 08:06
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 1073881 25-Jun-2014 08:16
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Ask for the modem xDSL line stats and do you have a master filter installed or are you just using plug in line filters?

This looks like a poor house wiring issue which is house owners responsibility

If you can get VDSL then a master filter is installed as part of the setup

John

 
 
 
 


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  Reply # 1073900 25-Jun-2014 08:22
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Also ask are you connected to an exchange or cabinet if exchange then ask if you can be connected to a cabinet if possible but from reading your post you are on the end of a longer than average copper run but what confuses that the site advises you can get VDSL

DM @TimA here on Geekzone your details and get him to have a look and check it out



207 posts

Master Geek
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  Reply # 1073913 25-Jun-2014 08:38
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the auto reply asked for 'Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)'
im not quite that tech minded so not sure where the hell to get those specs!

answers to Johnr.... I have access to some info of our modem, but not sure about that.
Weare using std line filters in all phone jacks. which were provided with the VF Station. Surely if there were an issue there, the tech that tested our lines in our home would have detected an issue. They say our phone lines are fine.

I'd have to find out from VF if we are connected to a cabinet or exchange. I plan on contacting them today.

But yeah, heaps of websites say VDSL is available to our address, funnily enough, Telecom dont though. thought they owned most of the lines!

Im not much help with the nitty gritty tech stuff sorry. I know enough to get is all!




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  Reply # 1074340 25-Jun-2014 15:30
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Hi,

You are too far out VDSL, Line sync rates are about 3.8Mbp/s. 37 Attenuation so with that the max you will get would be under 8Mbp/s.and given old wiring your line rates are about right.
Do get your wiring inside the house looked at and or a master filter installed.

Cheers



207 posts

Master Geek
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  Reply # 1074354 25-Jun-2014 15:41
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TimA: Hi,

You are too far out VDSL, Line sync rates are about 3.8Mbp/s. 37 Attenuation so with that the max you will get would be under 8Mbp/s.and given old wiring your line rates are about right.
Do get your wiring inside the house looked at and or a master filter installed.

Cheers



not according to online address checks with vodafone, worldnet, actrix, orcon & slingshot.
I called Orcon earlier, they say its available, took my details & are sending a tech out to check everything is ok to go ahead.

can you tell me how many KM I am from the nearest exchange? and am I connected to a cabinet or exchange?




Galaxy Note 8 - I love BIG Phones & I can not lie!  Laughing #notelove

 

Samsung Galaxy Note II, Note 4, S7 Edge, Note 8

 


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  Reply # 1074356 25-Jun-2014 15:43
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pinkbellbird:
TimA: Hi,

You are too far out VDSL, Line sync rates are about 3.8Mbp/s. 37 Attenuation so with that the max you will get would be under 8Mbp/s.and given old wiring your line rates are about right.
Do get your wiring inside the house looked at and or a master filter installed.

Cheers



not according to online address checks with vodafone, worldnet, actrix, orcon & slingshot.
I called Orcon earlier, they say its available, took my details & are sending a tech out to check everything is ok to go ahead.

can you tell me how many KM I am from the nearest exchange? and am I connected to a cabinet or exchange?

Hi,
Directly to exchange, About 4KM at most. VDSL is capable witthin 800-900m so definitely a negative for VDSL.
^best of luck breaking physics orcon.

Cheers

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  Reply # 1074380 25-Jun-2014 16:07
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On line checker is a guide line only



207 posts

Master Geek
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  Reply # 1074442 25-Jun-2014 17:40
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johnr: On line checker is a guide line only


which is why I called to get more info, Orcon seemed confident it would a goer, can only see what the technician reports back.




Galaxy Note 8 - I love BIG Phones & I can not lie!  Laughing #notelove

 

Samsung Galaxy Note II, Note 4, S7 Edge, Note 8

 




207 posts

Master Geek
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  Reply # 1074446 25-Jun-2014 17:43
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what do you guys think about this.... its Uk, but still...
or is this same prinicples as a master filter??

http://www.increasebroadbandspeed.co.uk/adsl-faceplate




Galaxy Note 8 - I love BIG Phones & I can not lie!  Laughing #notelove

 

Samsung Galaxy Note II, Note 4, S7 Edge, Note 8

 


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  Reply # 1074674 25-Jun-2014 22:15
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Review this blog post by Steve

http://www.geekzone.co.nz/sbiddle/8357

If you are connected to an exchange 5km away no ISP can provide you with VDSL and a master filter is not going to help much the issue is distance

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  Reply # 1074689 25-Jun-2014 22:33
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Right,

So double double checking i see a cabinet was activated in Islington a week ago. Not recorded yet. If your cable pairs can run to that cabinet we could connect you to it. In that case you have a good chance at VDSL. You are connected DIRECT to the exchange which is a long way away. The cabinet should solve that if your cables run to it. Looks like an automatic prequalification says you might be able to. ISL - ISL/U

Cheers

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  Reply # 1074690 25-Jun-2014 22:34
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Woot new cabinet :)

Just don't tell @NZtimbo



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Master Geek
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  Reply # 1075465 27-Jun-2014 11:24
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Wholly sh!tballs! A cabinet woohoo!
I've read a bunch of articles from the links in these posts. Helpful, but some stuff is over my head.

I checked out our area on the chorus website, you are right, we are stuck with a max of 5mb. But always read about 3.8mb at the modem. We get that reading on speed tests also. But download speeds are crap compared to what they were last year and earlier this year.

Chorus showed that either side of Islington has faster networks. Like wth! That's not far lol, such right in the middle.
Yet put further in Rolleston, they have fibre!that's way father out than us.

Vodafone seem to thinkabout there's an issue between the modem & PC,why download speeds are so crap.

I want VDSL. Orcon are still sure they can hook us up with VDSL, have a technician coming out & sending a modem.
They said it can be cancelled if it doesn't work or we aren't happy with the speeds.

I've been dealing withe Catherine McCarthey at Vodafone. She did ping tests in my notebook.
I was able to email her some info, but not heard boo since.

I want to say with Vodafone.
Needing some help sorting things though




Galaxy Note 8 - I love BIG Phones & I can not lie!  Laughing #notelove

 

Samsung Galaxy Note II, Note 4, S7 Edge, Note 8

 


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  Reply # 1075466 27-Jun-2014 11:31
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The new cabinet might not be live yet and you need it confirmed the copper from your house is connected to the new cabinet

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