First off, I think this is a fair price for a paper invoice service, BUT what I dont think is fair, and most likely a breach of contract is most customers have agreed for 12 months to a contract which includes specific items eg call waiting, caller ID paper invoicing and so on.
WE HAVE NOT PREVIOUSLY AGREED TO A NEW PAPER CHARGE.
If Vodafone introduced the charge on the next contract negotiation, that would be open and fair, but to slip it in during a contract period in my opinion is illegal.
I have argued this with Vodafone, who insists that the charge is fair and they are donating heaps to 'Dinky Books' or whatever. Lets face it, for many, when our contracts started there was no such charge because the costs were already built in to the overall price of the contract.
Despite Vodafone have notified us of this charge during our contract, if I notified them that I was going to quit Vodafone tomorrow because of this unagreed charge, they would try to fine me around couple of hundred dollars for breach of contract. At this stage, I dont wish to do this, but its a pretty one-sided deal when they can tutu around with a contract, but we cant.
I have moved to email invoicing, but am really grumpy about Vodafone putting this charge on because the bigger picture is its a possible wrought of hundreds of thousands of dollars when you consider their huge customer base who mostly are on contract with agreed pricing for agreed services.