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394 posts

Ultimate Geek
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Topic # 173447 23-May-2015 19:11
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My folks (with VF) were just upgraded to a new RBI ISAM about 10 days ago. Previously they were on a conklin (!!!), their sync rate was 7.8mbit (adsl1), but the max they could ever achieve was 1mbit/sec due to overloading.

Since the upgrade their router is now syncing at 15.7mbit/sec, and is showing an adsl2+ profile.

However, on speed tests the download is consistently maxing out at ~7.6mbit/sec, I have tested this with the vodafone, spark, and WxC speed test server, all show identical download speeds. The speeds do not vary during the day, consistently 7.6mbit/sec.

This leads me to believe that they are still on an old adsl1 profile, despite syncing at adsl2+ speeds (see problem 5 here Is this normal for when an exchanged is commissioned? Or should the speeds have increased immediately?

I have tried resetting the router etc.

Happy to provide more details in pm.


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Uber Geek
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  Reply # 1310531 23-May-2015 19:11
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.



If you are posting regarding DSL speeds please check that



- you have reset your modem and router



- your PC (or other PCs in your LAN) is not downloading large files when you are testing


- you are not being throttled by your ISP due to going over the monthly cap



- your tests are always done on an ethernet connection to the router - do not use wireless for testing



- you read this topic and follow the instructions there.



Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:



- Your ISP and plan



- Type of connection (ADSL, ADSL2, VDSL)



- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)



- Your general location (or street)



- If you are rural or urban



- If you know your connection is to an exchange, cabinet or conklin



- If your connection is to a ULL or wholesale service



- If you have done an isolation test as per the link above



Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.



A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.



I recommend you read these two blog posts:



- Is your premises phone wiring impacting your broadband performance? (very technical)



- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

Mr Snotty
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  Reply # 1310542 23-May-2015 19:17
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You'll still be on a ADSL1 profile by the sounds of things either on Chorus or Vodafone, it is also likely that Chorus has not fully "unlocked" the cabinet for full speeds and it could be in a testing phase.

If JohnR is around he should be able to point you in the right direction.


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  Reply # 1310545 23-May-2015 19:31
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Wait for a profile change they can take a while before they are fully comissioned

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  Reply # 1310546 23-May-2015 19:36
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It can take upwards of 3-4 weeks for a cabinet to be fully commissioned and customers to have new profiles.

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Ultimate Geek
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  Reply # 1310547 23-May-2015 19:38
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Alrighty, thanks a lot guys.

'That VDSL Cat'
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  Reply # 1310555 23-May-2015 19:58
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RBI upgrade here, cabinet (WAK/C) had a wait for a power meter to be installed to it, but soon as that was done it was full speed away.

The cabinet down in the valley (WAK/B) however followed a slightly different process where the switchover from conklin to cabinet was done, initially restricting to adsl1 syncs still, a little while later the adsl2+ syncs were enabled but still only adsl1 bandwidth.

Give it time, if your already seeing adsl2+ syncs thats a good sign it should be not tooo far off now.

On the upside, your likely not congested to 8mbit like you were on the conklin!

on another note, at a glance of that sync speed.. might be possible to move to vdsl once the cabinet is all live too :)

#include <std_disclaimer>


Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

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  Reply # 1310565 23-May-2015 20:30
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Aim to move to vdsl :-)

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